Question 1

A difference between Maslow's need hierarchy and Alderfer's ERG theory is that

Accepted Answer

A) Maslow's theory states several needs can be satisfied at the same time, whereas Alderfer's ERG theory follows a specific structure. 
B) Maslow's hierarchy has scientific validity, whereas Alderfer's ERG theory has not been scientifically supported. 
C) Maslow's needs theory has general applicability, whereas Alderfer's ERG theory aims at understanding people's needs at work. 
D) Alderfer's ERG theory focuses on five levels of needs, whereas Maslow's theory focuses only on three needs. 
E) Alderfer's ERG theory is popular among American managers, whereas Maslow's theory is not. 
A) Maslow's theory states several needs can be satisfied at the same time, whereas Alderfer's ERG theory follows a specific structure. 
B) Maslow's hierarchy has scientific validity, whereas Alderfer's ERG theory has not been scientifically supported. 
C) Maslow's needs theory has general applicability, whereas Alderfer's ERG theory aims at understanding people's needs at work. 
D) Alderfer's ERG theory focuses on five levels of needs, whereas Maslow's theory focuses only on three needs. 
E) Alderfer's ERG theory is popular among American managers, whereas Maslow's theory is not.

Question 2

Using a fair process in decision making and making sure others know that the process is as fair as possible is referred to as

Accepted Answer

A) procedural justice. 
B) arbitration. 
C) positive reinforcement. 
D) fair labor policy. 
E) negative reinforcement. 
A) procedural justice. 
B) arbitration. 
C) positive reinforcement. 
D) fair labor policy. 
E) negative reinforcement.

Question 3

The "M" in SMART, an acronym used by Microsoft for goal-setting, stands for

Accepted Answer

A) motivated. 
B) managed. 
C) measurable. 
D) multitasked. 
E) moderate. 
A) motivated. 
B) managed. 
C) measurable. 
D) multitasked. 
E) moderate.

Question 4

Discuss the important features of Maslow's need hierarchy.

Accepted Answer

Maslow's need hierarchy illustrates his

Question 5

Under equity theory, employees may attempt to ________ in their efforts to restore balance.

Accepted Answer

A) reduce their outcomes 
B) increase their inputs 
C) decrease others' outcomes 
D) increase others' outcomes 
E) use procedural justice 
A) reduce their outcomes 
B) increase their inputs 
C) decrease others' outcomes 
D) increase others' outcomes 
E) use procedural justice

Question 6

Withdrawing or failing to provide a reinforcing consequence is referred to as

Accepted Answer

A) negative reinforcement. 
B) positive reinforcement. 
C) arbitration. 
D) extinction. 
E) affiliation. 
A) negative reinforcement. 
B) positive reinforcement. 
C) arbitration. 
D) extinction. 
E) affiliation.

Question 7

Which of the following implies a favorable consequence?

Accepted Answer

A) negative reinforcement 
B) punishment 
C) extinction 
D) personalized power 
E) termination 
A) negative reinforcement 
B) punishment 
C) extinction 
D) personalized power 
E) termination

Question 8

People's perceived likelihood that their efforts will enable them to attain their performance goals is called

Accepted Answer

A) motivation. 
B) instrumentality. 
C) expectancy. 
D) prediction. 
E) anticipation. 
A) motivation. 
B) instrumentality. 
C) expectancy. 
D) prediction. 
E) anticipation.

Question 9

Explain how employees assess, and if necessary, restore equity.

Accepted Answer

Equity theory proposes that when people

Question 10

________ refers to the forces that energize, direct, and sustain a person's efforts.

Accepted Answer

A) Benefaction 
B) Arbitration 
C) Motivation 
D) Validation 
E) Integration 
A) Benefaction 
B) Arbitration 
C) Motivation 
D) Validation 
E) Integration

Question 11

According to Maslow's hierarchy of needs theory, which of the following forms the lowest level of needs?

Accepted Answer

A) social 
B) physiological 
C) ego 
D) safety 
E) self-actualization 
A) social 
B) physiological 
C) ego 
D) safety 
E) self-actualization

Question 12

Which of the following statements is true regarding Maslow's need hierarchy?

Accepted Answer

A) It states that several different needs tend to be operating at once. 
B) It states that higher needs need to be satisfied before lower needs. 
C) It is a complex and an accurate theory of human motivation. 
D) It holds that people satisfy their needs in a specific order. 
E) It holds that once a need is satisfied, it becomes a powerful motivator. 
A) It states that several different needs tend to be operating at once. 
B) It states that higher needs need to be satisfied before lower needs. 
C) It is a complex and an accurate theory of human motivation. 
D) It holds that people satisfy their needs in a specific order. 
E) It holds that once a need is satisfied, it becomes a powerful motivator.

Question 13

"Tucker, I have some disturbing data," said, Adrian, Vice President of Human Resources. "Our company has suffered increases in turnover, absenteeism, lawsuits by employees and former employees, injury and illness claims, and customer complaints. About the only thing that hasn't increased is our productivity." Tucker replied, "I have unfortunately come to recognize these workforce characteristics. They are a sign of

Accepted Answer

A) self-determination." 
B) the equity theory." 
C) job dissatisfaction." 
D) constitutionalism." 
E) procedural justice." 
A) self-determination." 
B) the equity theory." 
C) job dissatisfaction." 
D) constitutionalism." 
E) procedural justice."

Question 14

According to equity theory, employees compare their outcomes to other employees' inputs.

Accepted Answer

A) True 
 B)False

Question 15

According to McClelland, the most important needs for managers are the needs for

Accepted Answer

A) achievement, affiliation, and power. 
B) existence, relatedness, and growth. 
C) motivation and hygiene. 
D) equity and fair treatment. 
E) self-actualization and ego. 
A) achievement, affiliation, and power. 
B) existence, relatedness, and growth. 
C) motivation and hygiene. 
D) equity and fair treatment. 
E) self-actualization and ego.

Question 16

Drew, marketing/sales manager for QQL Corporation, said to his employee, "Greg, I will be out next week on client business. In my absence, I'd like you to serve as acting manager. On Monday, I'd like you to lead our weekly sales meeting. Also, please assign client contacts to the sales staff for the upcoming trade show. Lastly, decide upon final terms for our contract with Systems Manufacturing, and negotiate that contract to closure. I'm glad that I can count on you." In empowering Greg, Drew has

Accepted Answer

A) demonstrated extinction. 
B) shared power. 
C) monopolized power. 
D) personalized power. 
E) centralized power. 
A) demonstrated extinction. 
B) shared power. 
C) monopolized power. 
D) personalized power. 
E) centralized power.

Question 17

Which of the following laws states that behavior that is followed by positive consequences will likely be repeated?

Accepted Answer

A) the law of consequences 
B) the law of repetition 
C) the law of demand 
D) the law of effect 
E) the law of definite proportion 
A) the law of consequences 
B) the law of repetition 
C) the law of demand 
D) the law of effect 
E) the law of definite proportion

Question 18

Unhappy with his performance review, Skip said, "C'mon boss. You're saying that I have been using the incorrect format when documenting instances of production waste in my weekly operations reports all year long, and that this finding has resulted in a below-average performance review and a below-average salary increase. That's not fair...this is a surprise to me. If you would have provided regular, ongoing feedback, I would have

Accepted Answer

A) had time to prepare a defense." 
B) had time to transfer production waste to another department." 
C) had time to prepare a justification for a larger salary increase." 
D) corrected problems immediately." 
E) had time to anticipate a negative performance review." 
A) had time to prepare a defense." 
B) had time to transfer production waste to another department." 
C) had time to prepare a justification for a larger salary increase." 
D) corrected problems immediately." 
E) had time to anticipate a negative performance review."

Question 19

Limestone Applied Operations has a clear method for managers to follow before terminating an employee, which includes warnings, record keeping, probation, and possible appeals to the human resources department. This is an example of

Accepted Answer

A) restoring equity. 
B) assessing equity. 
C) hygiene factors. 
D) procedural justice. 
E) job satisfaction. 
A) restoring equity. 
B) assessing equity. 
C) hygiene factors. 
D) procedural justice. 
E) job satisfaction.

Question 20

Giving an assembly worker an additional task to perform at the same time as her original one is known as job

Accepted Answer

A) rotation. 
B) enlargement. 
C) integration. 
D) development. 
E) enrichment. 
A) rotation. 
B) enlargement. 
C) integration. 
D) development. 
E) enrichment.

A difference between Maslow's need hierarchy and Alderfer's ERG theory is that

Using a fair process in decision making and making sure others know that the process is as fair as possible is referred to as

The "M" in SMART, an acronym used by Microsoft for goal-setting, stands for

Discuss the important features of Maslow's need hierarchy.

Under equity theory, employees may attempt to ________ in their efforts to restore balance.

Withdrawing or failing to provide a reinforcing consequence is referred to as

Which of the following implies a favorable consequence?

People's perceived likelihood that their efforts will enable them to attain their performance goals is called

Explain how employees assess, and if necessary, restore equity.

________ refers to the forces that energize, direct, and sustain a person's efforts.

According to Maslow's hierarchy of needs theory, which of the following forms the lowest level of needs?

Which of the following statements is true regarding Maslow's need hierarchy?

According to equity theory, employees compare their outcomes to other employees' inputs.

According to McClelland, the most important needs for managers are the needs for

Which of the following laws states that behavior that is followed by positive consequences will likely be repeated?

Limestone Applied Operations has a clear method for managers to follow before terminating an employee, which includes warnings, record keeping, probation, and possible appeals to the human resources department. This is an example of

Giving an assembly worker an additional task to perform at the same time as her original one is known as job

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

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Exam 13: Motivating for Performance

A difference between Maslow's need hierarchy and Alderfer's ERG theory is that

Using a fair process in decision making and making sure others know that the process is as fair as possible is referred to as

The "M" in SMART, an acronym used by Microsoft for goal-setting, stands for

Discuss the important features of Maslow's need hierarchy.

Under equity theory, employees may attempt to ________ in their efforts to restore balance.

Withdrawing or failing to provide a reinforcing consequence is referred to as

Which of the following implies a favorable consequence?

People's perceived likelihood that their efforts will enable them to attain their performance goals is called

Explain how employees assess, and if necessary, restore equity.

________ refers to the forces that energize, direct, and sustain a person's efforts.

According to Maslow's hierarchy of needs theory, which of the following forms the lowest level of needs?

Which of the following statements is true regarding Maslow's need hierarchy?

According to equity theory, employees compare their outcomes to other employees' inputs.

According to McClelland, the most important needs for managers are the needs for

Which of the following laws states that behavior that is followed by positive consequences will likely be repeated?

Limestone Applied Operations has a clear method for managers to follow before terminating an employee, which includes warnings, record keeping, probation, and possible appeals to the human resources department. This is an example of

Giving an assembly worker an additional task to perform at the same time as her original one is known as job

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters