Question 1

According to the Hackman and Oldham model of job design, which of the following is not a core dimension of enriched jobs?

Accepted Answer

A) feedback 
B) skill variety 
C) negative reinforcement 
D) task identify 
E) task significance 
A) feedback 
B) skill variety 
C) negative reinforcement 
D) task identify 
E) task significance

Question 2

According to the Hackman and Oldham model of job enrichment, people will perform better when they feel responsible, their job has meaning, and they know how well they are performing.

Accepted Answer

A) True 
 B)False

Question 3

According to Herzberg, the key to true job satisfaction lies in the

Accepted Answer

A) hygiene factors. 
B) extrinsic rewards. 
C) motivators. 
D) satisfiers. 
E) regulators. 
A) hygiene factors. 
B) extrinsic rewards. 
C) motivators. 
D) satisfiers. 
E) regulators.

Question 4

According to Maslow's need hierarchy,

Accepted Answer

A) several different needs can be operating at once. 
B) higher-level needs are more important than lower-level needs. 
C) people are motivated to satisfy the lower needs before the higher needs. 
D) once a need is satisfied, it becomes a powerful motivator. 
E) social needs include status, recognition, and self-esteem. 
A) several different needs can be operating at once. 
B) higher-level needs are more important than lower-level needs. 
C) people are motivated to satisfy the lower needs before the higher needs. 
D) once a need is satisfied, it becomes a powerful motivator. 
E) social needs include status, recognition, and self-esteem.

Question 5

Targets that are particularly demanding and can generate a major shift away from mediocrity and toward tremendous achievement are known as ________ goals.

Accepted Answer

A) challenge 
B) mountaintop 
C) reach 
D) summit 
E) stretch 
A) challenge 
B) mountaintop 
C) reach 
D) summit 
E) stretch

Question 6

A moderate to high need for affiliation and power are associated with managerial success.

Accepted Answer

A) True 
 B)False

Question 7

Changing from one routine task to another to alleviate boredom is called job

Accepted Answer

A) rotation. 
B) enlargement. 
C) enrichment. 
D) development. 
E) integration. 
A) rotation. 
B) enlargement. 
C) enrichment. 
D) development. 
E) integration.

Question 8

Julian said to his employee, "Joe, I don't know what else I can do for you. You have a job, a paycheck, competitive benefits, a suitable office space, and reasonable people with whom to work." Joe replied, "I'm sorry, Julian, but those things don't motivate me." According to Herzberg's two-factor theory, what is Joe looking for?

Accepted Answer

A) extrinsic rewards 
B) improved working conditions 
C) a higher salary 
D) different company policies 
E) opportunities for personal growth and recognition 
A) extrinsic rewards 
B) improved working conditions 
C) a higher salary 
D) different company policies 
E) opportunities for personal growth and recognition

Question 9

Applying a desirable consequence to increase the likelihood that a behavior will be repeated is known as

Accepted Answer

A) positive reinforcement. 
B) negative reinforcement. 
C) intrinsic support. 
D) extrinsic support. 
E) extinction. 
A) positive reinforcement. 
B) negative reinforcement. 
C) intrinsic support. 
D) extrinsic support. 
E) extinction.

Question 10

The President of Bradley Inc. receives the following feedback from his employees. Lamont, one of the employees, consistently says that he does not believe he will ever succeed. He regularly says to his colleagues, "No matter how well I do in this job, I'll never get a raise or promotion." Shelly, another employee, does not care about any of the rewards that the organization offers. Therefore, she says, "It just isn't worth it to me to work that hard!" Christy, another employee, feels that she is no longer able to keep up in her job, so there is little use in trying.It can be inferred that Shelly illustrates

Accepted Answer

A) high expectancy. 
B) high instrumentality. 
C) negative valence. 
D) low equity. 
E) high empowerment. 
A) high expectancy. 
B) high instrumentality. 
C) negative valence. 
D) low equity. 
E) high empowerment.

Question 11

Grace is a manager in a medical office. It seems that every year when she evaluates employees for wage increases, Kevin and Taneesha always receive raises, while most other employees do not. The other employees accuse Grace of having favorites, and believe Kevin and Trisha are unfairly rewarded. Grace feels Kevin and Taneesha deserve their raises, and that she makes that determination based on facts, not on whom she favors. How can Grace best convince her other employees that she is being fair in her determinations?

Accepted Answer

A) pick a different person at random each year to receive a raise 
B) post the criteria she will use to determine raise recipients at the beginning of each year 
C) explain that raises will be determined by a new process that will be kept secret from everyone 
D) disqualify Kevin and Taneesha from receiving raises for the next three years 
E) post the criteria she used to determine raises after recipients are announced 
A) pick a different person at random each year to receive a raise 
B) post the criteria she will use to determine raise recipients at the beginning of each year 
C) explain that raises will be determined by a new process that will be kept secret from everyone 
D) disqualify Kevin and Taneesha from receiving raises for the next three years 
E) post the criteria she used to determine raises after recipients are announced

Question 12

Which of the following types of behavior is not motivated behavior?

Accepted Answer

A) involuntary reflexes 
B) job performance 
C) relationship choices 
D) project completion 
E) career selection 
A) involuntary reflexes 
B) job performance 
C) relationship choices 
D) project completion 
E) career selection

Question 13

The performance-to-outcome link in the expectancy theory is called

Accepted Answer

A) valence. 
B) instrumentality. 
C) expectancy. 
D) equity. 
E) reinforcement. 
A) valence. 
B) instrumentality. 
C) expectancy. 
D) equity. 
E) reinforcement.

Question 14

According to organizational behavior modification, which of the following is a key consequence of behavior?

Accepted Answer

A) arbitration 
B) empowerment 
C) centralization 
D) vigilance 
E) punishment 
A) arbitration 
B) empowerment 
C) centralization 
D) vigilance 
E) punishment

Question 15

According to Herzberg's theory, hygiene factors are the

Accepted Answer

A) rewards that employees directly derive from performing the job itself. 
B) attributes of a job that make it more rewarding and motivating. 
C) rewards a person derives from the company or boss. 
D) workplace characteristics, such as working conditions, pay, and supervision. 
E) components that link an employee's performance and work outcome. 
A) rewards that employees directly derive from performing the job itself. 
B) attributes of a job that make it more rewarding and motivating. 
C) rewards a person derives from the company or boss. 
D) workplace characteristics, such as working conditions, pay, and supervision. 
E) components that link an employee's performance and work outcome.

Question 16

Explain how managers' responses to employee mistakes impact motivation.

Accepted Answer

How a manager reacts to people's mistake

Question 17

Which of the following is an example of positive reinforcement?

Accepted Answer

A) giving a letter of warning 
B) giving a pay raise 
C) taking someone off probation 
D) removing a reprimand from the record 
E) demoting someone 
A) giving a letter of warning 
B) giving a pay raise 
C) taking someone off probation 
D) removing a reprimand from the record 
E) demoting someone

Question 18

Diana, a team lead, realizes that her team is composed of people with varying interests. Jin has a strong desire to influence others and encourage them to improve and enhance organizational goals. Merle wishes to be liked by others in the organization. Maria has the tendency to control others and often tries to manipulate and exploit them. Sam is obsessed with accomplishing his goals and strives to succeed. Diana often motivates her team members by giving a raise when they perform well. However, when they perform poorly, Diana assigns them undesirable tasks.According to McClelland's theory, Sam has a need for

Accepted Answer

A) socialized power. 
B) achievement. 
C) self-actualization. 
D) personalized power. 
E) affiliation. 
A) socialized power. 
B) achievement. 
C) self-actualization. 
D) personalized power. 
E) affiliation.

Question 19

Which of the following psychological states does the Hackman and Oldham model link with the core job dimensions of skill variety, task identity, and task significance?

Accepted Answer

A) knowledge of the actual results of the work activity 
B) experienced responsibility for the outcome of work 
C) experienced high satisfaction with the work 
D) knowledge of how well the job was performed 
E) experienced meaningfulness of the work 
A) knowledge of the actual results of the work activity 
B) experienced responsibility for the outcome of work 
C) experienced high satisfaction with the work 
D) knowledge of how well the job was performed 
E) experienced meaningfulness of the work

Question 20

According to Maslow, which of the following needs includes the need for achievement, freedom, and recognition?

Accepted Answer

A) physiological 
B) self-actualization 
C) safety 
D) ego 
E) social 
A) physiological 
B) self-actualization 
C) safety 
D) ego 
E) social

According to the Hackman and Oldham model of job design, which of the following is not a core dimension of enriched jobs?

According to the Hackman and Oldham model of job enrichment, people will perform better when they feel responsible, their job has meaning, and they know how well they are performing.

According to Herzberg, the key to true job satisfaction lies in the

According to Maslow's need hierarchy,

Targets that are particularly demanding and can generate a major shift away from mediocrity and toward tremendous achievement are known as ________ goals.

A moderate to high need for affiliation and power are associated with managerial success.

Changing from one routine task to another to alleviate boredom is called job

Applying a desirable consequence to increase the likelihood that a behavior will be repeated is known as

Which of the following types of behavior is not motivated behavior?

The performance-to-outcome link in the expectancy theory is called

According to organizational behavior modification, which of the following is a key consequence of behavior?

According to Herzberg's theory, hygiene factors are the

Explain how managers' responses to employee mistakes impact motivation.

Which of the following is an example of positive reinforcement?

Which of the following psychological states does the Hackman and Oldham model link with the core job dimensions of skill variety, task identity, and task significance?

According to Maslow, which of the following needs includes the need for achievement, freedom, and recognition?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 13: Motivating for Performance

According to the Hackman and Oldham model of job design, which of the following is not a core dimension of enriched jobs?

According to the Hackman and Oldham model of job enrichment, people will perform better when they feel responsible, their job has meaning, and they know how well they are performing.

According to Herzberg, the key to true job satisfaction lies in the

According to Maslow's need hierarchy,

Targets that are particularly demanding and can generate a major shift away from mediocrity and toward tremendous achievement are known as ________ goals.

A moderate to high need for affiliation and power are associated with managerial success.

Changing from one routine task to another to alleviate boredom is called job

Applying a desirable consequence to increase the likelihood that a behavior will be repeated is known as

Which of the following types of behavior is not motivated behavior?

The performance-to-outcome link in the expectancy theory is called

According to organizational behavior modification, which of the following is a key consequence of behavior?

According to Herzberg's theory, hygiene factors are the

Explain how managers' responses to employee mistakes impact motivation.

Which of the following is an example of positive reinforcement?

Which of the following psychological states does the Hackman and Oldham model link with the core job dimensions of skill variety, task identity, and task significance?

According to Maslow, which of the following needs includes the need for achievement, freedom, and recognition?

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters