Exam 13: Motivating for Performance

Which of the following techniques is useful for generating goals that employees accept willingly?

At Martel's annual review, he and his boss set a performance goal that will be difficult for him to achieve in one year. However, Martel is very enthusiastic about giving it a try. What type of goal is this?

The general goal of quality of work life programs is to

________ is the perceived likelihood people have that their efforts will enable them to attain their performance goals.

Discuss the five core job dimensions stated in the Hackman and Oldham model of job design.

"I haven't missed a day of work in the past year, and I'm committed to this company, so I determined that a 20 percent salary increase is warranted for reasons of fairness," said Turner to his supervisor, Lillian. In reply, Lillian asked, "How did you determine that a 20 percent salary increase is fair?" If Turner had used equity theory as a basis for his request, he would have replied, "To determine a proper salary increase,

Jorge, the office manager of Metalblock Inc., believes that providing positive consequences for a job well done will increase the likelihood of good work performance in the future. Jorge personally sends e-mails to his employees to commend their efforts when they perform well. Karla, the CEO of Descriptive Designs Inc., takes her employees off probation early when they perform to her expectations. Barney, the sales manager of Queenstar Corp., often shouts at his employees when they perform poorly. He also fails to appreciate employees when they perform well, which often results in poor performances.Jorge personally sends e-mails to employees when they perform well commending their efforts. This is the best example of

According to McClelland, when the need for power is used as a negative force it is called ________ power.

Explain expectancy, and describe the roles of the effort-to-performance link and the performance-to-outcome link in expectancy theory.

Jerome, a marketing professional who reports to you, believes that he is capable of meeting his $1 million sales goal this year (expectancy). And he would truly value the $10,000 bonus (valence)that he might earn as a result. In the past, your company has failed to pay out promised rewards. Therefore, in accordance with the expectancy theory, Jerome is concerned-and hence demotivated-that

A theory stating that people assess how fairly they have been treated according to the outcomes and inputs is referred to as the ________ theory.

What are the limitations of goal-setting?

Ernie has a conviction for marijuana use in his past. For the first three years of his employment, he had to submit to monthly drug testing. After three years of being clean, his employer changed the requirement to a random test twice a year. This change is an example of

Dolly is a mid-level manager. Her supervisor wants her to take a tough stance with her employees. If Dolly cracks down on disciplinary issues, she will easily qualify for a bonus for adhering to the employee discipline system supported by her supervisor, and she knows he will quickly give her the bonus as an incentive for other supervisors to follow the same steps. Dolly is a bit concerned that the new program is too restrictive of the employees' ability to individualize their work, and even though it will streamline the production process, she feels certain it will ultimately lead to lower output by restricting the creativity and motivation of her workers. Dolly knows which employees are violating procedures and exactly how she could implement the plan to get her bonus. Nonetheless, Dolly is not really motivated to enact the new discipline plan. What factor is causing Dolly to lack motivation?

The feeling of self-satisfaction that comes from doing a good job is a(n)

Failure to provide positive feedback for a job well done, resulting in lower motivation thereafter is an example of a(n)

Discuss the basic needs identified by McClelland that are the most important for managers to understand.

Creekside Robotics Corp. provides free lunch to its employees every day. The work environment is informal and friendly, which allows everyone to get to know each other. The company also holds a recreational event the last weekend of every month. Although the employees are all satisfied with these practices, the company implements a new incentive scheme to give cash rewards to employees who perform well. The company's goal is to keep its employees motivated.By implementing a new incentive system for employees who perform well, Creekside Robotics Corp. is satisfying the employees' ________ needs.

Marv has noticed that Terri's employee turnover rate is twice the firm's average, and he has heard several reports of poor morale in Terri's division. As he discusses these problems with Terri, he reviews her key employees' performance goals. He determines that these goals are a key reason for the problems. Marv advises Terri, "Your key employees' performance goals are a 'textbook case' of extinction because they are ________ and, therefore, very demotivating."

Following the completion of a difficult assignment, Candace's supervisor told her that he was very pleased with her performance and her help in completing the project. The praise Candace received is an example of ________ reinforcement.