Question 1

Instrumentality is the

Accepted Answer

A) perceived likelihood that performance will be followed by a particular outcome. 
B) value that the expected outcome holds for the person contemplating it. 
C) belief that performance will surely result in the perceived outcomes. 
D) perceived likelihood that employees' efforts will enable them to attain their performance goals. 
E) perceived likelihood that a person will repeat the behavior that led to positive reinforcement. 
A) perceived likelihood that performance will be followed by a particular outcome. 
B) value that the expected outcome holds for the person contemplating it. 
C) belief that performance will surely result in the perceived outcomes. 
D) perceived likelihood that employees' efforts will enable them to attain their performance goals. 
E) perceived likelihood that a person will repeat the behavior that led to positive reinforcement.

Question 2

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example for each.

Accepted Answer

Student examples will vary but should de

Question 3

Which of the following is a conception of human needs in which needs are organized into a pyramid that ranks the five major types?

Accepted Answer

A) Maslow's need hierarchy 
B) Alderfer's needs theory 
C) Herzberg's two-factor theory 
D) equity theory 
E) McClelland's needs theory 
A) Maslow's need hierarchy 
B) Alderfer's needs theory 
C) Herzberg's two-factor theory 
D) equity theory 
E) McClelland's needs theory

Question 4

Jorge, the office manager of Metalblock Inc., believes that providing positive consequences for a job well done will increase the likelihood of good work performance in the future. Jorge personally sends e-mails to his employees to commend their efforts when they perform well. Karla, the CEO of Descriptive Designs Inc., takes her employees off probation early when they perform to her expectations. Barney, the sales manager of Queenstar Corp., often shouts at his employees when they perform poorly. He also fails to appreciate employees when they perform well, which often results in poor performances.It can be inferred that Jorge believes in the law of

Accepted Answer

A) effect. 
B) return. 
C) demand. 
D) equity. 
E) relativity. 
A) effect. 
B) return. 
C) demand. 
D) equity. 
E) relativity.

Question 5

Diana, a team lead, realizes that her team is composed of people with varying interests. Jin has a strong desire to influence others and encourage them to improve and enhance organizational goals. Merle wishes to be liked by others in the organization. Maria has the tendency to control others and often tries to manipulate and exploit them. Sam is obsessed with accomplishing his goals and strives to succeed. Diana often motivates her team members by giving a raise when they perform well. However, when they perform poorly, Diana assigns them undesirable tasks.According to McClelland's theory, Jin shows a need for

Accepted Answer

A) security. 
B) affiliation. 
C) socialized power. 
D) personalized power. 
E) self-actualization. 
A) security. 
B) affiliation. 
C) socialized power. 
D) personalized power. 
E) self-actualization.

Question 6

________ is the process of sharing power with employees.

Accepted Answer

A) Disempowerment 
B) Motivation 
C) Empowerment 
D) Reinforcement 
E) Instrumentality 
A) Disempowerment 
B) Motivation 
C) Empowerment 
D) Reinforcement 
E) Instrumentality

Question 7

Premium Water, a manufacturer of jet boats and related accessories, has designed its job positions to ensure that people are attracted to the organization, show up every day, and work hard while they are there. Yet most employees stay no longer than five years. In this case, the company should focus more on motivating their employees to

Accepted Answer

A) work as a team. 
B) remain in the organization. 
C) compete with others. 
D) perform their work adequately. 
E) exhibit good citizenship. 
A) work as a team. 
B) remain in the organization. 
C) compete with others. 
D) perform their work adequately. 
E) exhibit good citizenship.

Question 8

Identify the similarities between Alderfer's and Maslow's needs theories.

Accepted Answer

Roughly speaking, existence needs subsum

Question 9

A set of perceptions of what employees owe their employers and what their employers owe them is known as

Accepted Answer

A) a personality contract. 
B) cognitive dissonance. 
C) a psychological contract. 
D) employee intelligence. 
E) procedural justice. 
A) a personality contract. 
B) cognitive dissonance. 
C) a psychological contract. 
D) employee intelligence. 
E) procedural justice.

Question 10

Randy's company was hemorrhaging money. It was also losing many valuable employees through layoffs and resignations. He tried, but failed, to motivate his best employee, Jill, by discussing her next year's goals, appealing to her full potential as a professional. She told him she could not think about next year-she was worried about keeping her job this year. In accordance with Maslow's need hierarchy, why is Randy failing to motivate Jill?

Accepted Answer

A) Jill seeks power more than affiliation or achievement. 
B) Randy is speaking to higher-level needs that Jill is not in a position to currently appreciate. 
C) Randy is using extinction as an approach to motivation. 
D) Randy is speaking to lower-level needs that Jill is not in a position to currently appreciate. 
E) Jill wants immediate satisfaction of goals related to realizing her full potential. 
A) Jill seeks power more than affiliation or achievement. 
B) Randy is speaking to higher-level needs that Jill is not in a position to currently appreciate. 
C) Randy is using extinction as an approach to motivation. 
D) Randy is speaking to lower-level needs that Jill is not in a position to currently appreciate. 
E) Jill wants immediate satisfaction of goals related to realizing her full potential.

Question 11

Programs designed to create a workplace that enhances employee well-being are referred to as ________ programs.

Accepted Answer

A) reinforcement 
B) work-life balance 
C) job enrichment 
D) quality of work life 
E) affirmative action 
A) reinforcement 
B) work-life balance 
C) job enrichment 
D) quality of work life 
E) affirmative action

Question 12

Increasing expectancies, identifying ________ outcomes, and making performance instrumental toward positive outcomes are all managerial implications of the expectancy theory.

Accepted Answer

A) positively valent 
B) positively instrumental 
C) valent-neutral 
D) negatively valent 
E) negatively instrumental 
A) positively valent 
B) positively instrumental 
C) valent-neutral 
D) negatively valent 
E) negatively instrumental

Question 13

A motivation theory stating that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end is ________ theory.

Accepted Answer

A) the equity 
B) the path-goal 
C) the goal-setting 
D) the expectancy 
E) Maxwell's goal 
A) the equity 
B) the path-goal 
C) the goal-setting 
D) the expectancy 
E) Maxwell's goal

Question 14

Creekside Robotics Corp. provides free lunch to its employees every day. The work environment is informal and friendly, which allows everyone to get to know each other. The company also holds a recreational event the last weekend of every month. Although the employees are all satisfied with these practices, the company implements a new incentive scheme to give cash rewards to employees who perform well. The company's goal is to keep its employees motivated.Which of the following needs is Creekside Robotics Corp. satisfying by providing a friendly work environment where everybody gets to know each other?

Accepted Answer

A) physiological 
B) social 
C) safety and security 
D) self-actualization 
E) ego 
A) physiological 
B) social 
C) safety and security 
D) self-actualization 
E) ego

Question 15

According to Herzberg's theory, the two factors that affect people working on their jobs are categorized into

Accepted Answer

A) environmental and personal factors. 
B) social and psychological factors. 
C) intrinsic and extrinsic factors. 
D) hygiene factors and motivators. 
E) cognitive and behavioral factors. 
A) environmental and personal factors. 
B) social and psychological factors. 
C) intrinsic and extrinsic factors. 
D) hygiene factors and motivators. 
E) cognitive and behavioral factors.

Question 16

Dwayne, project manager for MaxBuild Construction, reprimanded his superintendent, "Trip, I'm going to have to write you up for not properly securing yourself on that elevated work site. I've written up others, and the crew will be watching to see what I will do." Trip replied, "C'mon, Dwayne! I've been up there dozens of times, and we're on a tight schedule. There's no time to fool with every safety procedure!" In writing up Trip as he did other employees, Dwayne was implementing

Accepted Answer

A) extinction. 
B) procedural justice. 
C) negative reinforcement. 
D) instrumentality. 
E) expectancy. 
A) extinction. 
B) procedural justice. 
C) negative reinforcement. 
D) instrumentality. 
E) expectancy.

Question 17

As Danielle deals with her employees, she works with them to set goals that will energize them and direct their thoughts and work behaviors toward a particular end. Danielle is using

Accepted Answer

A) positive reinforcement. 
B) equity theory. 
C) goal-setting theory. 
D) stretch goals. 
E) expectancy theory. 
A) positive reinforcement. 
B) equity theory. 
C) goal-setting theory. 
D) stretch goals. 
E) expectancy theory.

Question 18

Giving people additional tasks at the same time to alleviate boredom is referred to as

Accepted Answer

A) job enrichment. 
B) task significance. 
C) job enlargement. 
D) task orientation. 
E) job development. 
A) job enrichment. 
B) task significance. 
C) job enlargement. 
D) task orientation. 
E) job development.

Question 19

Motivation will be high if any one of the following is high: expectancy, instrumentalities, or total valence of all outcomes.

Accepted Answer

A) True 
 B)False

Question 20

Jorge, the office manager of Metalblock Inc., believes that providing positive consequences for a job well done will increase the likelihood of good work performance in the future. Jorge personally sends e-mails to his employees to commend their efforts when they perform well. Karla, the CEO of Descriptive Designs Inc., takes her employees off probation early when they perform to her expectations. Barney, the sales manager of Queenstar Corp., often shouts at his employees when they perform poorly. He also fails to appreciate employees when they perform well, which often results in poor performances.Which of the following behavioral modification methods does Barney utilize?

Accepted Answer

A) termination 
B) punishment 
C) negative reinforcement 
D) positive reinforcement 
E) arbitration 
A) termination 
B) punishment 
C) negative reinforcement 
D) positive reinforcement 
E) arbitration

Instrumentality is the

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example for each.

Which of the following is a conception of human needs in which needs are organized into a pyramid that ranks the five major types?

________ is the process of sharing power with employees.

Identify the similarities between Alderfer's and Maslow's needs theories.

A set of perceptions of what employees owe their employers and what their employers owe them is known as

Programs designed to create a workplace that enhances employee well-being are referred to as ________ programs.

Increasing expectancies, identifying ________ outcomes, and making performance instrumental toward positive outcomes are all managerial implications of the expectancy theory.

A motivation theory stating that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end is ________ theory.

According to Herzberg's theory, the two factors that affect people working on their jobs are categorized into

As Danielle deals with her employees, she works with them to set goals that will energize them and direct their thoughts and work behaviors toward a particular end. Danielle is using

Giving people additional tasks at the same time to alleviate boredom is referred to as

Motivation will be high if any one of the following is high: expectancy, instrumentalities, or total valence of all outcomes.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters

Exam 13: Motivating for Performance

Instrumentality is the

Compare and contrast job enlargement, job enrichment, and job rotation. Give an example for each.

Which of the following is a conception of human needs in which needs are organized into a pyramid that ranks the five major types?

________ is the process of sharing power with employees.

Identify the similarities between Alderfer's and Maslow's needs theories.

A set of perceptions of what employees owe their employers and what their employers owe them is known as

Programs designed to create a workplace that enhances employee well-being are referred to as ________ programs.

Increasing expectancies, identifying ________ outcomes, and making performance instrumental toward positive outcomes are all managerial implications of the expectancy theory.

A motivation theory stating that people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end is ________ theory.

According to Herzberg's theory, the two factors that affect people working on their jobs are categorized into

As Danielle deals with her employees, she works with them to set goals that will energize them and direct their thoughts and work behaviors toward a particular end. Danielle is using

Giving people additional tasks at the same time to alleviate boredom is referred to as

Motivation will be high if any one of the following is high: expectancy, instrumentalities, or total valence of all outcomes.

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, Corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Creating and Leading Change

Filters