Exam 3: Setting the Scene for the Guest Experience

To maintain the fantasy illusion in a themed service setting,

Signs must be

"Rich and lean" pertains to which aspect of the environment?

Signs always convey their messages through the use of symbols.

The service setting should be designed to assure guests they are safe and secure within it.

"Whn readng sentences, what we expct to read infuences what we thnk the wrds say." Our ability to read the previous sentence despite the missing letters demonstrates

Seeing other guests enjoying their meals enhances a guest's dining experience since happiness and satisfaction are contagious.

One of the easiest ways to assess how the environment influences the guest expectations is the rest room test, which shows how much cleanliness is made a priority.

With increased level of service comes an expectation of an increased level of service setting.

Every guest responds differently to the servicescape.

A guest's emotional responses have which two elements of interest to hospitality organizations?

Hospitality settings should be designed to ensure smooth flow for only the guests.

People associate "clean and orderly" with

A guest arriving in a ______ mood will be most influenced by environmental cues.

Hospitality managers need to know about the information-processing capabilities of the brain to

Many companies use themes to create a feeling that guests are in an alternate place and time.

Disney's attention to detail regrading all aspects of the service environment can be considered

Other people are part of the servicescape.

How can service organizations help guests cope with information overload?

Which of the following environmental features does not contribute to the guest's feeling of safety?