Exam 2: Meeting Guest Expectations Through Planning

Successful managers must have two skills or qualities: management ability and a service orientation.

Today's forecasting tools are powerful enough to sufficiently replace managerial judgment.

If any change is forecast, an organization should reinvent itself and learn new core competencies.

Fast-food companies shifting to more ethically sourced ingredients such as cage-free eggs are an example of what strategy?

With popular rides based on trademarked characters and films, Disneyland uses which strategy?

In a design day capacity for an amusement park, when the capacity is ______, the quality of the experience is ______.

Good plans attempt to bring rationality and stability to the organization's operations and efforts.

The five key areas in which action plans should be established are Management, Sales, Capacity Utilization, Finance, and Marketing.

An excellent service strategy has three characteristics: quality, value, and service.

The mission statement articulates

Vegan restaurants are a good example of which strategy?

Imitation by competitors is a downside of which strategy?

A company using a ______ strategy looks for ways to distinguish itself from its competitors.

Which three supplier types should be examined in an environmental forecast?

An example of a low-cost forecasting technique is

A design day is used to decide which day of the year to build for when determining the design capacity of an attraction or facility.

Yield management is an important capacity-planning concept for companies with non-perishable commodities.

A core competency is

The vision statement articulates

The organization's mission statement will include, at a minimum, the following three elements: what the company does, who they do it for, and how they benefit society.