Exam 17: Using Social Media and Mobile Marketing to Connect With Consumers
Exam 1: Creating Customer Relationships and Value Through Marketing234 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies351 Questions
Exam 3: Understanding the Marketing Environment, Ethical Behavior, and Social Responsibility370 Questions
Exam 4: Understanding Consumer Behavior359 Questions
Exam 5: Understanding Organizations As Customers204 Questions
Exam 6: Understanding and Reaching Global Consumers and Markets250 Questions
Exam 7: Marketing Research: From Customer Insights to Actions266 Questions
Exam 8: Market Segmentation, Targeting, and Positioning197 Questions
Exam 9: Developing New Products and Services336 Questions
Exam 10: Managing Successful Products, Services, and Brands386 Questions
Exam 11: Pricing Products and Services372 Questions
Exam 12: Managing Marketing Channels and Supply Chains288 Questions
Exam 13: Retailing and Wholesaling323 Questions
Exam 14: Implementing Interactive and Multichannel Marketing229 Questions
Exam 15: Integrated Marketing Communications and Direct Marketing282 Questions
Exam 16: Advertising, Sales Promotion, and Public Relations310 Questions
Exam 17: Using Social Media and Mobile Marketing to Connect With Consumers150 Questions
Exam 18: Personal Selling and Sales Management312 Questions
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Updates to social media known as ________ include additional functionalities that allow personalization and customization to each individual based on location, interests, and needs.
(Multiple Choice)
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Which product was an important innovation for Body Glove and the source of inspiration for its brand name?
(Multiple Choice)
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Although marketers use the term "mobile" to refer to the portability of phones, the term will soon take on new meaning as ________ make change an entire industry of people on the go.
(Multiple Choice)
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A company paying a set amount to Facebook for every time a user clicks on its ad is using ________ as a performance measure, whereas a company that pays pennies for every 1,000 times its ad loads on a Facebook page and people may see it is using ________ as a performance measure.
(Multiple Choice)
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Each of the following are the four widely used social networks discussed in the textbook based on their impact to both consumers and organizations except which?
(Multiple Choice)
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YouTube would be an excellent social network to advertise all of the following products which?
(Multiple Choice)
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Figure 17-4
-Recalling Figure 17-4 above, which social network has both the second highest number of users and the second highest monthly market share of visits?

(Multiple Choice)
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In classifying social media, media richness is ________, whereas self-disclosure is ________.
(Multiple Choice)
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Online media where users submit comments, photos, and videos often accompanied by a feedback process to identify popular topics are called
(Multiple Choice)
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The social network that is used solely for sharing videos is
(Multiple Choice)
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The various forms of online media content that are publicly available and created by end users is referred to as
(Multiple Choice)
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As a performance measure for social networks, the click-through rate is
(Multiple Choice)
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Social media can be classified based on ________ and ________.
(Multiple Choice)
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In using ________, brand managers can post images of their company's products on their board in hopes that they will be shared on other themed boards, or that users will follow the links back to their websites.
(Multiple Choice)
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As a performance measure for social networks, the number of page views divided by visitors in a given time period is referred to as
(Multiple Choice)
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All of the following are digital metrics used by Body Glove except which?
(Multiple Choice)
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Figure 17-1
-One dimension, ________, is used to classify social media and is shown in Figure 17-1 above on the -axis, ranging from "impersonal" to "very personal."

(Multiple Choice)
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All of the following statements about user-generated content (UGC) are true except which?
(Multiple Choice)
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The convergence of real and digital worlds has been made possible by all of the following except which?
(Multiple Choice)
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