Exam 17: Using Social Media and Mobile Marketing to Connect With Consumers

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________ marketing program is that portion of a company's integrated marketing communications effort designed to create and deliver online media content that attracts viewer attention and encourages readers to share it with their social network.

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Describe the process of creating brand "evangelists."

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As a performance measure for social networks, share of voice is

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The degree and depth of brand-focused interactions a customer chooses to perform online with his or her social network is referred to as customer

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Web 3.0 is expected to integrate

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Which of the following statements about user-generated content (UGC) is most accurate?

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After Michael Drysch made his phenomenal hook shot in the Carmex Half-Court Hero promotion, the footage went viral and earned Carmex over 500 million media impressions across TV, print, online, and social media. The lesson here is to

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Even very successful video game apps can reach the decline stage of the product life cycle quickly, so Clash of Clans and Candy Crush Saga video games have sought to ________ to address this challenge.

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Cost per thousand (CPM) is a measure in which

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Frequently used Facebook measures include ________ (the number of people who have opted in to a brand's messages at a given time) and ________ (if someone visits five times in one day, he or she is counted once).

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All of the following are among the seven types of social media content used by companies to create and sustain customer engagement except which?

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Facebook continues to enhance its capabilities; it recently acquired

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A social media marketing plan's purpose is to reach

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Users or members of social networks are

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Brand managers use both traditional and social media to promote and advertise their products. Traditional media ________ while social media ________.

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All of the following are tips experts recommend to student job seekers using LinkedIn except which?

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As the content of a marketing website for a product moves from words to photos, videos, and animation, the media richness of the site

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Web 2.0 and Web 3.0 identify

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Facebook is

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Another term sometimes used interchangeably with social media is

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