Exam 17: Using Social Media and Mobile Marketing to Connect With Consumers
Exam 1: Creating Customer Relationships and Value Through Marketing234 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies351 Questions
Exam 3: Understanding the Marketing Environment, Ethical Behavior, and Social Responsibility370 Questions
Exam 4: Understanding Consumer Behavior359 Questions
Exam 5: Understanding Organizations As Customers204 Questions
Exam 6: Understanding and Reaching Global Consumers and Markets250 Questions
Exam 7: Marketing Research: From Customer Insights to Actions266 Questions
Exam 8: Market Segmentation, Targeting, and Positioning197 Questions
Exam 9: Developing New Products and Services336 Questions
Exam 10: Managing Successful Products, Services, and Brands386 Questions
Exam 11: Pricing Products and Services372 Questions
Exam 12: Managing Marketing Channels and Supply Chains288 Questions
Exam 13: Retailing and Wholesaling323 Questions
Exam 14: Implementing Interactive and Multichannel Marketing229 Questions
Exam 15: Integrated Marketing Communications and Direct Marketing282 Questions
Exam 16: Advertising, Sales Promotion, and Public Relations310 Questions
Exam 17: Using Social Media and Mobile Marketing to Connect With Consumers150 Questions
Exam 18: Personal Selling and Sales Management312 Questions
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________ refers to the broad set of interactive messaging options that are used to communicate through personal mobile devices.
(Multiple Choice)
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A recent study found that a "like" or a "friend" to a brand's Facebook page is worth ________ in terms of product spending, brand loyalty, and "propensity to recommend" the site to others.
(Multiple Choice)
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All of the following statements about YouTube are true except which?
(Multiple Choice)
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As a performance measure for social networks, the interaction rate is
(Multiple Choice)
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The performance measure for social networks known as average page views per visitor is the number of
(Multiple Choice)
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Teenager Carter Wilkerson was awarded free chicken nuggets for a year by Wendy's based on his activity on which of the following social networks?
(Multiple Choice)
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Figure 17-4
-According to Figure 17-4 above, Row A is the performance measure referred to as

(Multiple Choice)
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In classifying social media, the degree of acoustic, visual, and personal contact between two communication partners is referred to as ________, whereas the degree to which a person's thoughts, feelings, likes, and dislikes are made public is referred to as ________.
(Multiple Choice)
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The number of people who have opted in to a brand's messages through a social media platform at a given time are referred to as
(Multiple Choice)
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A social media marketing plan should reach ________ in hope that they become "influentials" and eventually "evangelists."
(Multiple Choice)
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A single social media site with millions of users interacting with each other, like Facebook, Twitter, and LinkedIn is referred to as
(Multiple Choice)
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Figure 17-4
-According to Figure 17-4 above, C is the performance measure referred to as

(Multiple Choice)
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Which of the following statements about the role of social media for PepsiCo's "Friend Finder" is most accurate?
(Multiple Choice)
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Online content that shows a significant degree of creative effort, and thus is more than simply posting a newspaper or magazine article on a personal blog, is a criterion of
(Multiple Choice)
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All of the following are differences between social and traditional media except which?
(Multiple Choice)
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