Exam 1: Creating Customer Relationships and Value Through Marketing

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Imagine you have the sole marketing rights to a new herbal shampoo that stops hair loss and actually causes new hair growth. You plan to sell your product on an Internet website, which you will advertise on late-night television. You are also hoping to obtain free publicity to place stories in men's fashion magazines. You are planning to sell online a 15-ounce bottle for $24.99 plus $7.99 shipping and handling. Using the information provided, identify each element of your marketing mix.

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Dick's Sporting Goods carries baseballs year-round. The same is true for footballs and tennis equipment. With this strategy, Dick's Sporting Goods offers ________ utility for these products.

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List the five environmental forces in a marketing decision that generally are outside the control of marketing managers.

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The marketing mix elements are called ________ because they are the responsibility of the marketing department in an organization.

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The marketing concept refers to

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The owners of Old School Brand Authentic Antique Foods researched Civil War records to come up with recipes for the old-fashioned products they market. An offer to be featured in an upcoming edition of Taste of Home magazine would be considered as part of the ________ element of the marketing mix.

(Multiple Choice)
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Organizational buyers are described as

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Which element of the marketing mix is affected when the Mandarin Oriental hotel in New York increases its weekend rates to $795 per night?

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A ________ occurs when a person feels deprived of basic necessities such as food, clothing, and shelter.

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The marketing mix refers to

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Which of the following is an example of form utility?

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The value to consumers that comes from having the offering available where consumers need it constitutes ________ utility.

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Crowdsourcing has been an important method of identifying consumer needs for which of these products?

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FreshCase packaging is the first-ever vacuum package for red meat that maintains the meat's appetizing color, reducing both food and plastic waste. This is an example of creating ________ utility in the case-ready meat category.

(Multiple Choice)
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The PAL-V Liberty is a two-seat, gas-powered gyrocopter with a flying range of about 250 miles at maximum weight. In car mode, the three-wheeled vehicle can hit 100 mph. Its maker is seeking safety certification in Europe, and 90 initial production models are now for sale starting at $399,000. The most likely prospective customers for this flying car would include

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Define needs and wants. Can marketing shape a person's wants? Explain your answer.

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A product

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An organization's stockholders, its suppliers, its employees, its customers, and society at large all share what in common with regard to an organization?

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Customer experience refers to

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Hudson News Distribution owners Lisa and James Cohen recently launched a quarterly art and interior design magazine, Galerie, to be distributed exclusively in their retail stores. Who is the ultimate consumer for this magazine?

(Multiple Choice)
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