Exam 2: Quality Management

Quality management principles often do not apply to services because the customer has lower quality expectations.

Directly involving employees in the quality-management process is referred to as

All of the following are dimensions of quality for manufactured products, except

The degree to which a product meets pre-established standards is known as quality of conformance.

With Six Sigma, the project team leader is known as a Black Belt.

Discuss the meaning of quality of goods and services from both the producer's and consumer's perspectives.

What is a Six Sigma quality program?

Service quality is more directly related to the interaction between customer and employee than is manufacturing quality.

W. Edwards Deming believed that primary responsibility for quality improvement rested with

The degree to which quality characteristics are designed into the product is known as quality of design.

Today total quality management has been displaced by quality management systems.

The costs associated with developing a quality management system are known as

Briefly discuss the costs are associated with achieving good quality.

Use several common quality-control tools.

Companies that satisfy its customer quality requirements often require the commitment of their suppliers.

One principle of total quality management (TQM) is that middle management is solely responsible for providing the leadership for quality.

How well the product or service does what it is intended to do is known as quality of design.

A production process consists of the following four stages with the average percentage of good quality at each stage as shown: How many units must the company put into production each day to achieve a daily yield of 100 good units?

With Six Sigma, a teacher and mentor is known as a Green Belt.

Most members of a supply chain understand the importance of high quality because they are both customers and suppliers.