Question 1

Ensuring good quality underlies all operational decisions.

Accepted Answer

A) True 
 B)False

Question 2

Canadian companies can become globally competitive by emphasizing the strategic importance of operations.

Accepted Answer

A) True 
 B)False

Question 3

When purchasing a car, what might be order winners?

Accepted Answer

A)  Price. 
B)  Quality. 
C)  Design. 
D)  All of the above. 
A)  Price. 
B)  Quality. 
C)  Design. 
D)  All of the above.

Question 4

A manager of a global supply chain is concerned with all the following except

Accepted Answer

A)  timeliness. 
B)  quality. 
C)  social issues. 
D)  All the above are concerns. 
A)  timeliness. 
B)  quality. 
C)  social issues. 
D)  All the above are concerns.

Question 5

Single factor productivity compares output to an individual input.

Accepted Answer

A) True 
 B)False

Question 6

A small parts manufacturer has just engineered a new product for the automotive industry. In order to produce the part the company can expand existing facilities, acquire a competitor, or subcontract production. The company believes the product will either experience high market demand or low market demand. The following payoff table describes the company's decision situation:   The best decision for the manufacturer using the equal likelihood criterion is to

Accepted Answer

A)  expand facilities. 
B)  acquire competitor. 
C)  subcontract production. 
D)  select high demand. 
A)  expand facilities. 
B)  acquire competitor. 
C)  subcontract production. 
D)  select high demand.

Question 7

Quantitative methods are tools available to operations managers to help make a decision but not a recommendation.

Accepted Answer

A) True 
 B)False

Question 8

A small parts manufacturer has just engineered a new product for the automotive industry. In order to produce the part the company can expand existing facilities, acquire a competitor, or subcontract production. The company believes the product will either experience high market demand or low market demand. The following payoff table describes the company's decision situation:   The best decision for the manufacturer using the maximax decision criterion is to

Accepted Answer

A)  expand facilities. 
B)  acquire competitor. 
C)  subcontract production. 
D)  select high demand. 
A)  expand facilities. 
B)  acquire competitor. 
C)  subcontract production. 
D)  select high demand.

Question 9

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

Accepted Answer

A) True 
 B)False

Question 10

Quantitative methods are tools available to operations managers to help make a decision or recommendation.

Accepted Answer

A) True 
 B)False

Question 11

Human resources management provides demand estimates that are used in production decisions.

Accepted Answer

A) True 
 B)False

Question 12

The four primary functional areas of a firm are marketing, finance, operations, and human resources.

Accepted Answer

A) True 
 B)False

Question 13

A firm who is adept at recognizing global windows of opportunity, acting on those very quickly, with tight linkages can be said to be competing on

Accepted Answer

A)  flexibility. 
B)  speed. 
C)  quality. 
D)  cost. 
A)  flexibility. 
B)  speed. 
C)  quality. 
D)  cost.

Question 14

Which of the following is not one of the four primary functional areas of a firm?

Accepted Answer

A)  human resources 
B)  legal 
C)  marketing 
D)  operations 
A)  human resources 
B)  legal 
C)  marketing 
D)  operations

Question 15

Transformation processes are all of the following except

Accepted Answer

A)  physiological. 
B)  locational. 
C)  exchange. 
D)  optimal. 
A)  physiological. 
B)  locational. 
C)  exchange. 
D)  optimal.

Question 16

Linear programming, simulation, and waiting line theory are most closely associated with which era in the historical development of operations management?

Accepted Answer

A)  human relations 
B)  operations research 
C)  globalization 
D)  Internet revolution 
A)  human relations 
B)  operations research 
C)  globalization 
D)  Internet revolution

Question 17

Operations management is concerned with

Accepted Answer

A)  the design of a firm's productive systems. 
B)  the operation of a firm's productive systems. 
C)  the improvement of a firm's productive systems. 
D)  all of the above. 
A)  the design of a firm's productive systems. 
B)  the operation of a firm's productive systems. 
C)  the improvement of a firm's productive systems. 
D)  all of the above.

Question 18

To be effective an operations manager needs an integrated view of business organizations.

Accepted Answer

A) True 
 B)False

Question 19

Mass production refers to high-volume production of a standardized product.

Accepted Answer

A) True 
 B)False

Question 20

Firms compete in the marketplace based on cost, speed, quality, and flexibility.

Accepted Answer

A) True 
 B)False

Ensuring good quality underlies all operational decisions.

Canadian companies can become globally competitive by emphasizing the strategic importance of operations.

When purchasing a car, what might be order winners?

A manager of a global supply chain is concerned with all the following except

Single factor productivity compares output to an individual input.

Quantitative methods are tools available to operations managers to help make a decision but not a recommendation.

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

Quantitative methods are tools available to operations managers to help make a decision or recommendation.

Human resources management provides demand estimates that are used in production decisions.

The four primary functional areas of a firm are marketing, finance, operations, and human resources.

A firm who is adept at recognizing global windows of opportunity, acting on those very quickly, with tight linkages can be said to be competing on

Which of the following is not one of the four primary functional areas of a firm?

Transformation processes are all of the following except

Linear programming, simulation, and waiting line theory are most closely associated with which era in the historical development of operations management?

Operations management is concerned with

To be effective an operations manager needs an integrated view of business organizations.

Mass production refers to high-volume production of a standardized product.

Firms compete in the marketplace based on cost, speed, quality, and flexibility.

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Human Resources

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters

Exam 1: Introduction to Operations and Supply Chain Management

Ensuring good quality underlies all operational decisions.

Canadian companies can become globally competitive by emphasizing the strategic importance of operations.

When purchasing a car, what might be order winners?

A manager of a global supply chain is concerned with all the following except

Single factor productivity compares output to an individual input.

Quantitative methods are tools available to operations managers to help make a decision but not a recommendation.

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

Quantitative methods are tools available to operations managers to help make a decision or recommendation.

Human resources management provides demand estimates that are used in production decisions.

The four primary functional areas of a firm are marketing, finance, operations, and human resources.

A firm who is adept at recognizing global windows of opportunity, acting on those very quickly, with tight linkages can be said to be competing on

Which of the following is not one of the four primary functional areas of a firm?

Transformation processes are all of the following except

Linear programming, simulation, and waiting line theory are most closely associated with which era in the historical development of operations management?

Operations management is concerned with

To be effective an operations manager needs an integrated view of business organizations.

Mass production refers to high-volume production of a standardized product.

Firms compete in the marketplace based on cost, speed, quality, and flexibility.

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Human Resources

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters