Question 1

__________ skills involve the capacity of managers to analyze and solve complex and interrelated problems.

Accepted Answer

A)  Supervisory 
B)  Conceptual 
C)  Creative 
D)  Technical 
E)  Human 
A)  Supervisory 
B)  Conceptual 
C)  Creative 
D)  Technical 
E)  Human

Question 2

Employee satisfaction is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.

Accepted Answer

A) True 
 B)False

Question 3

Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?

Accepted Answer

A)  Supervisory 
B)  Conceptual 
C)  Creative 
D)  Technical 
E)  Human 
A)  Supervisory 
B)  Conceptual 
C)  Creative 
D)  Technical 
E)  Human

Question 4

In the context of organizational behavior, which of the following should managers rely on to avoid mistakes when it comes to fostering conditions that inspire performance, satisfaction, team cohesion, and ethical behavior in the workplace?

Accepted Answer

A)  Knowledge based on intuition 
B)  The latest trends in the industry 
C)  The opinion of a highly paid consultant 
D)  The measures adopted by a competitor 
E)  A validated set of scientific discoveries 
A)  Knowledge based on intuition 
B)  The latest trends in the industry 
C)  The opinion of a highly paid consultant 
D)  The measures adopted by a competitor 
E)  A validated set of scientific discoveries

Question 5

Which of the following reflects the expectations of the new generation of workers?

Accepted Answer

A)  Less tolerant of hierarchy 
B)  Less technologically savvy 
C)  More concerned about status 
D)  Less focus on work/life balance 
E)  More focus on structure 
A)  Less tolerant of hierarchy 
B)  Less technologically savvy 
C)  More concerned about status 
D)  Less focus on work/life balance 
E)  More focus on structure

Question 6

In the context of organizational behavior, what are the four basic functions of management?

Accepted Answer

Planning,

Question 7

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

Accepted Answer

A)  Interpersonal, strategic, and decisional 
B)  Strategic, informational, and political 
C)  Interpersonal, informational, and decisional 
D)  Supervisory, authoritarian, and decisional 
E)  Supervisory, informational, and strategic 
A)  Interpersonal, strategic, and decisional 
B)  Strategic, informational, and political 
C)  Interpersonal, informational, and decisional 
D)  Supervisory, authoritarian, and decisional 
E)  Supervisory, informational, and strategic

Question 8

In the context of organizational behavior, the important dimensions of emotional intelligence include all of the following human skills EXCEPT:

Accepted Answer

A)  self-awareness. 
B)  self-regulation. 
C)  technical skill. 
D)  empathy. 
E)  social skill. 
A)  self-awareness. 
B)  self-regulation. 
C)  technical skill. 
D)  empathy. 
E)  social skill.

Question 9

The four basic functions of management are delegating, leading, controlling, and decision making.

Accepted Answer

A) True 
 B)False

Question 10

The U.S. Census Bureau predicts that America will become a true plurality by 2060, with no one ethnic or racial group being in the majority.

Accepted Answer

A) True 
 B)False

Question 11

Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.

Accepted Answer

A) True 
 B)False

Question 12

As a manager, Jermaine defines goals, sets performance objectives, and identifies action steps for accomplishing them. Jermaine is engaged in which management function?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Leading 
D)  Directing 
E)  Controlling 
A)  Planning 
B)  Organizing 
C)  Leading 
D)  Directing 
E)  Controlling

Question 13

Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:

Accepted Answer

A)  psychology. 
B)  physics. 
C)  sociology. 
D)  anthropology. 
E)  economics. 
A)  psychology. 
B)  physics. 
C)  sociology. 
D)  anthropology. 
E)  economics.

Question 14

The realities of the contemporary business world include all of the following trends EXCEPT:

Accepted Answer

A)  the demise of "command-and-control" organizational structures. 
B)  the importance of human capital. 
C)  a commitment to ethical behavior. 
D)  an emphasis on individuals working independently of one another. 
E)  a changing definition of jobs and career. 
A)  the demise of "command-and-control" organizational structures. 
B)  the importance of human capital. 
C)  a commitment to ethical behavior. 
D)  an emphasis on individuals working independently of one another. 
E)  a changing definition of jobs and career.

Question 15

Evidence-based management uses hard facts and empirical evidence to make decisions.

Accepted Answer

A) True 
 B)False

Question 16

A manager's informational roles include being a figurehead, leader, and liaison.

Accepted Answer

A) True 
 B)False

Question 17

Defining goals, setting performance objectives, and identifying action steps for accomplishing them describe which management function?

Accepted Answer

The answer of Defining goals, setting performance objectives, and identifying...

Question 18

Organizational climate is the study of human behavior in organizations.

Accepted Answer

A) True 
 B)False

Question 19

A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

Accepted Answer

A)  Supervisory 
B)  Conceptual 
C)  Creative 
D)  Technical 
E)  Human 
A)  Supervisory 
B)  Conceptual 
C)  Creative 
D)  Technical 
E)  Human

Question 20

According to Robert Katz, all of the following statements are correct EXCEPT that:

Accepted Answer

A)  technical skills are considered important for supervisors and team leaders who must deal with job-specific problems. 
B)  conceptual skills are important for senior executives who deal with organizational purpose, mission, and strategy issues. 
C)  technical skills are equally important for both entry- and senior-level management positions. 
D)  conceptual skills are important for senior executives who must deal with broad, ambiguous, and long-term decisions. 
E)  human skills are consistently important across all managerial levels. 
A)  technical skills are considered important for supervisors and team leaders who must deal with job-specific problems. 
B)  conceptual skills are important for senior executives who deal with organizational purpose, mission, and strategy issues. 
C)  technical skills are equally important for both entry- and senior-level management positions. 
D)  conceptual skills are important for senior executives who must deal with broad, ambiguous, and long-term decisions. 
E)  human skills are consistently important across all managerial levels.

__________ skills involve the capacity of managers to analyze and solve complex and interrelated problems.

Employee satisfaction is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.

Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?

In the context of organizational behavior, which of the following should managers rely on to avoid mistakes when it comes to fostering conditions that inspire performance, satisfaction, team cohesion, and ethical behavior in the workplace?

Which of the following reflects the expectations of the new generation of workers?

In the context of organizational behavior, what are the four basic functions of management?

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

In the context of organizational behavior, the important dimensions of emotional intelligence include all of the following human skills EXCEPT:

The four basic functions of management are delegating, leading, controlling, and decision making.

The U.S. Census Bureau predicts that America will become a true plurality by 2060, with no one ethnic or racial group being in the majority.

Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.

As a manager, Jermaine defines goals, sets performance objectives, and identifies action steps for accomplishing them. Jermaine is engaged in which management function?

Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:

The realities of the contemporary business world include all of the following trends EXCEPT:

Evidence-based management uses hard facts and empirical evidence to make decisions.

A manager's informational roles include being a figurehead, leader, and liaison.

Defining goals, setting performance objectives, and identifying action steps for accomplishing them describe which management function?

Organizational climate is the study of human behavior in organizations.

A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

According to Robert Katz, all of the following statements are correct EXCEPT that:

OB in Context

Individual Differences

Perception and Emotion

Motivation

Work Well in Teams

Be an Effective Leader and Follower

Understand and Manage Power and Politics

Build Strong Relationships and Networks

Develop Communication Skills

Handle Conflict, Negotiation, and Decision Making

Filters

Exam 1: Introducing Organizational Behavior

__________ skills involve the capacity of managers to analyze and solve complex and interrelated problems.

Employee satisfaction is defined as the quality and quantity of the work produced or the services provided by a work unit as a whole.

Riya, a manager at Planet Save, is using spreadsheet software to prepare a departmental budget. Riya is using which managerial skill according to Katz?

In the context of organizational behavior, which of the following should managers rely on to avoid mistakes when it comes to fostering conditions that inspire performance, satisfaction, team cohesion, and ethical behavior in the workplace?

Which of the following reflects the expectations of the new generation of workers?

In the context of organizational behavior, what are the four basic functions of management?

Henry Mintzberg identified a set of roles that managers perform. These roles are grouped into which of the following three categories?

In the context of organizational behavior, the important dimensions of emotional intelligence include all of the following human skills EXCEPT:

The four basic functions of management are delegating, leading, controlling, and decision making.

The U.S. Census Bureau predicts that America will become a true plurality by 2060, with no one ethnic or racial group being in the majority.

Organizational behavior scholars believe that there is one "best" or universal way to manage people and organizations.

As a manager, Jermaine defines goals, sets performance objectives, and identifies action steps for accomplishing them. Jermaine is engaged in which management function?

Organizational behavior is an interdisciplinary body of knowledge with strong ties to all of the following disciplines EXCEPT:

The realities of the contemporary business world include all of the following trends EXCEPT:

Evidence-based management uses hard facts and empirical evidence to make decisions.

A manager's informational roles include being a figurehead, leader, and liaison.

Defining goals, setting performance objectives, and identifying action steps for accomplishing them describe which management function?

Organizational climate is the study of human behavior in organizations.

A manager who thinks critically and analytically when developing an organizational strategy for dealing with a highly competitive global environment is using which managerial skill?

According to Robert Katz, all of the following statements are correct EXCEPT that:

OB in Context

Individual Differences

Perception and Emotion

Motivation

Work Well in Teams

Be an Effective Leader and Follower

Understand and Manage Power and Politics

Build Strong Relationships and Networks

Develop Communication Skills

Handle Conflict, Negotiation, and Decision Making

Filters