Question 1

Disputes and open disagreements may erupt among units and people when workflow interdependence is high.

Accepted Answer

A) True 
 B)False  True

Question 2

Which of the following is consistent with the rational model where a decision is approached in a step-by-step and analytical fashion?

Accepted Answer

A)  Scientific thinking 
B)  Strategic thinking 
C)  Systematic thinking 
D)  Irrational thinking 
E)  Satisficing 
A)  Scientific thinking 
B)  Strategic thinking 
C)  Systematic thinking 
D)  Irrational thinking 
E)  Satisficing C

Question 3

In __________, a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

Accepted Answer

A)  arbitration 
B)  mediation 
C)  accommodation 
D)  compromise 
E)  foreshadowing 
A)  arbitration 
B)  mediation 
C)  accommodation 
D)  compromise 
E)  foreshadowing B

Question 4

Reducing differences and tolerating differences are two strategies that are generally used to resolve functional conflicts.

Accepted Answer

A) True 
 B)False

Question 5

Suppose that a manager responds to a disagreement between subordinates by saying "I do not want to get in the middle of your personal disputes." Which of the following conflict management styles is the manager using?

Accepted Answer

A)  Avoidance 
B)  Authoritative command 
C)  Accommodation 
D)  Collaboration 
E)  Unassertiveness 
A)  Avoidance 
B)  Authoritative command 
C)  Accommodation 
D)  Collaboration 
E)  Unassertiveness

Question 6

When emotional conflicts creep into work situations, they can be conducive to teamwork because they get people to talk about their feelings.

Accepted Answer

A) True 
 B)False

Question 7

The tendency in negotiations to stake out your position based on the assumption that in order to gain your way something must be subtracted from the other party's way is known as __________.

Accepted Answer

A)  the myth of the fixed pie 
B)  escalating commitment 
C)  invoking the collective 
D)  the telling problem 
E)  the selling problem 
A)  the myth of the fixed pie 
B)  escalating commitment 
C)  invoking the collective 
D)  the telling problem 
E)  the selling problem

Question 8

Classical decision models accept the notion of bounded rationality and suggest that people act only in terms of what they perceive about a given situation.

Accepted Answer

A) True 
 B)False

Question 9

__________ is a short-hand term suggesting that, while humans are capable of exercising reason and logic, they have their limits.

Accepted Answer

The answer of __________ is a short-hand term suggesting that,...

Question 10

A fundamental disagreement over ends or goals to be pursued and the means for their accomplishment is known as a(n) __________.

Accepted Answer

substantiv

Question 11

Which type of conflict management style involves being cooperative and unassertive? This style is characterized by letting the wishes of others rule and overlooking differences to maintain harmony.

Accepted Answer

A)  Avoidance 
B)  Accommodation 
C)  Competition 
D)  Compromise 
E)  Collaboration 
A)  Avoidance 
B)  Accommodation 
C)  Competition 
D)  Compromise 
E)  Collaboration

Question 12

Which of the following statements regarding conflict is INCORRECT?

Accepted Answer

A)  Managers and team leaders should always avoid conflict since it creates a negative environment and leads to destructive performance results. 
B)  Managers and team leaders may act as mediators to resolve conflicts between other people. 
C)  Managers and team leaders can spend considerable time dealing with conflicts. 
D)  Managers and team leaders should be able to recognize situations that have the potential for conflict. 
E)  Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved. 
A)  Managers and team leaders should always avoid conflict since it creates a negative environment and leads to destructive performance results. 
B)  Managers and team leaders may act as mediators to resolve conflicts between other people. 
C)  Managers and team leaders can spend considerable time dealing with conflicts. 
D)  Managers and team leaders should be able to recognize situations that have the potential for conflict. 
E)  Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved.

Question 13

The five-step process of choosing a course of action for dealing with a problem is referred to as __________.

Accepted Answer

the ration

Question 14

The representativeness heuristic bases a decision on similarities between a situation at hand and stereotypes of similar occurrences.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT a common cause of conflict in organizations?

Accepted Answer

A)  Unresolved prior conflicts 
B)  Resource scarcities 
C)  Role ambiguities 
D)  Structural differentiation 
E)  Authoritative command 
A)  Unresolved prior conflicts 
B)  Resource scarcities 
C)  Role ambiguities 
D)  Structural differentiation 
E)  Authoritative command

Question 16

Reducing differences and tolerating differences are the two approaches used to generate positive outcomes in the process of __________.

Accepted Answer

A)  foreshadowing 
B)  individualized consideration 
C)  conflict resolution 
D)  resistance 
E)  escalating commitment 
A)  foreshadowing 
B)  individualized consideration 
C)  conflict resolution 
D)  resistance 
E)  escalating commitment

Question 17

Samantha stated that she does not like her coworker, Mary. Samantha said, "Mary always rubs me the wrong way." Samantha is experiencing __________ conflict with Mary.

Accepted Answer

A)  substantive 
B)  emotional 
C)  indigenous 
D)  rational 
E)  manifest 
A)  substantive 
B)  emotional 
C)  indigenous 
D)  rational 
E)  manifest

Question 18

The __________ is a tendency for the decision maker to overestimate the degree to which he or she could have predicted an event that has already taken place.

Accepted Answer

The answer of The __________ is a tendency for the...

Question 19

The negotiating pitfall of __________ occurs when people become committed to their demands and are reluctant to back down once the demands have been stated.

Accepted Answer

A)  the myth of the fixed pie 
B)  escalating commitment 
C)  invoking the collective 
D)  foreshadowing 
E)  the Johari window 
A)  the myth of the fixed pie 
B)  escalating commitment 
C)  invoking the collective 
D)  foreshadowing 
E)  the Johari window

Question 20

When negotiators believe that their positions are the only correct ones, the negotiation pitfall of __________ occurs.

Accepted Answer

A)  invoking the collective 
B)  escalating commitment 
C)  overconfidence 
D)  foreshadowing 
E)  incongruency 
A)  invoking the collective 
B)  escalating commitment 
C)  overconfidence 
D)  foreshadowing 
E)  incongruency

Disputes and open disagreements may erupt among units and people when workflow interdependence is high.

Which of the following is consistent with the rational model where a decision is approached in a step-by-step and analytical fashion?

In __________, a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

Reducing differences and tolerating differences are two strategies that are generally used to resolve functional conflicts.

Suppose that a manager responds to a disagreement between subordinates by saying "I do not want to get in the middle of your personal disputes." Which of the following conflict management styles is the manager using?

When emotional conflicts creep into work situations, they can be conducive to teamwork because they get people to talk about their feelings.

The tendency in negotiations to stake out your position based on the assumption that in order to gain your way something must be subtracted from the other party's way is known as __________.

Classical decision models accept the notion of bounded rationality and suggest that people act only in terms of what they perceive about a given situation.

__________ is a short-hand term suggesting that, while humans are capable of exercising reason and logic, they have their limits.

A fundamental disagreement over ends or goals to be pursued and the means for their accomplishment is known as a(n) __________.

Which type of conflict management style involves being cooperative and unassertive? This style is characterized by letting the wishes of others rule and overlooking differences to maintain harmony.

Which of the following statements regarding conflict is INCORRECT?

The five-step process of choosing a course of action for dealing with a problem is referred to as __________.

The representativeness heuristic bases a decision on similarities between a situation at hand and stereotypes of similar occurrences.

Which of the following is NOT a common cause of conflict in organizations?

Reducing differences and tolerating differences are the two approaches used to generate positive outcomes in the process of __________.

Samantha stated that she does not like her coworker, Mary. Samantha said, "Mary always rubs me the wrong way." Samantha is experiencing __________ conflict with Mary.

The __________ is a tendency for the decision maker to overestimate the degree to which he or she could have predicted an event that has already taken place.

The negotiating pitfall of __________ occurs when people become committed to their demands and are reluctant to back down once the demands have been stated.

When negotiators believe that their positions are the only correct ones, the negotiation pitfall of __________ occurs.

Introducing Organizational Behavior

OB in Context

Individual Differences

Perception and Emotion

Motivation

Work Well in Teams

Be an Effective Leader and Follower

Understand and Manage Power and Politics

Build Strong Relationships and Networks

Develop Communication Skills

Filters

Exam 11: Handle Conflict, Negotiation, and Decision Making

Disputes and open disagreements may erupt among units and people when workflow interdependence is high.

Which of the following is consistent with the rational model where a decision is approached in a step-by-step and analytical fashion?

In __________, a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.

Reducing differences and tolerating differences are two strategies that are generally used to resolve functional conflicts.

Suppose that a manager responds to a disagreement between subordinates by saying "I do not want to get in the middle of your personal disputes." Which of the following conflict management styles is the manager using?

When emotional conflicts creep into work situations, they can be conducive to teamwork because they get people to talk about their feelings.

The tendency in negotiations to stake out your position based on the assumption that in order to gain your way something must be subtracted from the other party's way is known as __________.

Classical decision models accept the notion of bounded rationality and suggest that people act only in terms of what they perceive about a given situation.

__________ is a short-hand term suggesting that, while humans are capable of exercising reason and logic, they have their limits.

A fundamental disagreement over ends or goals to be pursued and the means for their accomplishment is known as a(n) __________.

Which type of conflict management style involves being cooperative and unassertive? This style is characterized by letting the wishes of others rule and overlooking differences to maintain harmony.

Which of the following statements regarding conflict is INCORRECT?

The five-step process of choosing a course of action for dealing with a problem is referred to as __________.

The representativeness heuristic bases a decision on similarities between a situation at hand and stereotypes of similar occurrences.

Which of the following is NOT a common cause of conflict in organizations?

Reducing differences and tolerating differences are the two approaches used to generate positive outcomes in the process of __________.

Samantha stated that she does not like her coworker, Mary. Samantha said, "Mary always rubs me the wrong way." Samantha is experiencing __________ conflict with Mary.

The __________ is a tendency for the decision maker to overestimate the degree to which he or she could have predicted an event that has already taken place.

The negotiating pitfall of __________ occurs when people become committed to their demands and are reluctant to back down once the demands have been stated.

When negotiators believe that their positions are the only correct ones, the negotiation pitfall of __________ occurs.

Introducing Organizational Behavior

OB in Context

Individual Differences

Perception and Emotion

Motivation

Work Well in Teams

Be an Effective Leader and Follower

Understand and Manage Power and Politics

Build Strong Relationships and Networks

Develop Communication Skills

Filters