Question 1

For the __________ process to be effective in team building, careful and collaborative assessment of the team's inputs, processes and results must be made.

Accepted Answer

A)  employee selection 
B)  conflict resolution 
C)  diagnostic 
D)  leadership 
E)  negotiation 
A)  employee selection 
B)  conflict resolution 
C)  diagnostic 
D)  leadership 
E)  negotiation

Question 2

In a growing number of organisations, the functional team, consisting of a first-level supervisor and her or his subordinates, is being replaced by:

Accepted Answer

A)  electronic networks. 
B)  self-managing work teams. 
C)  high command structures. 
D)  informal task structures. 
E)  manager involvement teams. 
A)  electronic networks. 
B)  self-managing work teams. 
C)  high command structures. 
D)  informal task structures. 
E)  manager involvement teams.

Question 3

Decision by __________ is being used when a leader, manager or committee head makes a decision for the team.

Accepted Answer

A)  minority rule 
B)  consensus 
C)  lack of response 
D)  authority rule 
E)  majority rule 
A)  minority rule 
B)  consensus 
C)  lack of response 
D)  authority rule 
E)  majority rule

Question 4

Which statement is false?

Accepted Answer

A)  Without relevant task activities, groups will find it difficult to accomplish their objectives. 
B)  The responsibility for task and maintenance activities belongs to the manager alone. 
C)  Any member can assist a group by taking actions that help satisfy task and maintenance needs. 
D)  Distributed leadership puts responsibility for group maintenance on all members. 
E)  Task and maintenance activities are leadership skills. 
A)  Without relevant task activities, groups will find it difficult to accomplish their objectives. 
B)  The responsibility for task and maintenance activities belongs to the manager alone. 
C)  Any member can assist a group by taking actions that help satisfy task and maintenance needs. 
D)  Distributed leadership puts responsibility for group maintenance on all members. 
E)  Task and maintenance activities are leadership skills.

Question 5

What impact do norms and cohesiveness have on team productivity? Illustrate this with a group or team in which you have held or currently hold membership.

Accepted Answer

Norms are 'rules' or 'standards' that gu

Question 6

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with _________ performance norms and _________ cohesiveness.

Accepted Answer

A)  high; high 
B)  positive; low 
C)  negative; low 
D)  high; low 
E)  negative; high 
A)  high; high 
B)  positive; low 
C)  negative; low 
D)  high; low 
E)  negative; high

Question 7

In the life cycle of a team, teamwork and focused task performance occur in the ___________ stage.

Accepted Answer

A)  storming 
B)  performing 
C)  norming 
D)  forming 
E)  adjourning 
A)  storming 
B)  performing 
C)  norming 
D)  forming 
E)  adjourning

Question 8

An important part of a manager's job is:

Accepted Answer

A)  taking action to ensure that social loafing is addressed properly. 
B)  knowing when a team is the best choice for a task. 
C)  knowing how to work with and manage a team to accomplish a task. 
D)  All of the options listed 
E)  None of the options listed 
A)  taking action to ensure that social loafing is addressed properly. 
B)  knowing when a team is the best choice for a task. 
C)  knowing how to work with and manage a team to accomplish a task. 
D)  All of the options listed 
E)  None of the options listed

Question 9

Performance results in each of the manager's team and teamwork roles depend in part on:

Accepted Answer

A)  the manager's ability to apply his/her understanding of how teams operate to help team members be successful. 
B)  the manager's understanding of how teams operate. 
C)  the manager's ability to apply his/her understanding of how teams operate to help the team be successful. 
D)  All of the options listed 
E)  None of the options listed 
A)  the manager's ability to apply his/her understanding of how teams operate to help team members be successful. 
B)  the manager's understanding of how teams operate. 
C)  the manager's ability to apply his/her understanding of how teams operate to help the team be successful. 
D)  All of the options listed 
E)  None of the options listed

Question 10

Which statement concerning the stages of team development is correct?

Accepted Answer

A)  In the performing stage, members are likely to develop initial feelings of closeness, a division of labour and a sense of shared expectations. 
B)  During the performing stage, the team will be challenged to remain coordinated with the larger organisation. 
C)  One of the primary challenges of the norming stage is to develop creative ways of dealing with both complex tasks and interpersonal conflicts. 
D)  During the adjourning stage, holding the team together may be more important to the members than successfully completing tasks. 
E)  In the adjourning stage, a team will be concerned with adapting successfully to changing conditions over time. 
A)  In the performing stage, members are likely to develop initial feelings of closeness, a division of labour and a sense of shared expectations. 
B)  During the performing stage, the team will be challenged to remain coordinated with the larger organisation. 
C)  One of the primary challenges of the norming stage is to develop creative ways of dealing with both complex tasks and interpersonal conflicts. 
D)  During the adjourning stage, holding the team together may be more important to the members than successfully completing tasks. 
E)  In the adjourning stage, a team will be concerned with adapting successfully to changing conditions over time.

Question 11

With respect to teams and teamwork, what is the key question for managers and team leaders?

Accepted Answer

A)  How do we make sure that teams and teamwork do not consume excessive amounts of time? 
B)  How do we make sure that teams and teamwork are utilised to everyone's best advantage? 
C)  How do we make sure that teams and teamwork benefit the organisation financially? 
D)  How do we make sure that teams and teamwork are utilised throughout the entire organisation? 
E)  How do we make sure that teams and teamwork satisfy team members? 
A)  How do we make sure that teams and teamwork do not consume excessive amounts of time? 
B)  How do we make sure that teams and teamwork are utilised to everyone's best advantage? 
C)  How do we make sure that teams and teamwork benefit the organisation financially? 
D)  How do we make sure that teams and teamwork are utilised throughout the entire organisation? 
E)  How do we make sure that teams and teamwork satisfy team members?

Question 12

Managers can gather data on team functioning by all of the following methods EXCEPT:

Accepted Answer

A)  conducting structured and unstructured interviews. 
B)  reading the employee handbook. 
C)  having team meetings. 
D)  administering questionnaires. 
E)  examining written records. 
A)  conducting structured and unstructured interviews. 
B)  reading the employee handbook. 
C)  having team meetings. 
D)  administering questionnaires. 
E)  examining written records.

Question 13

Explain the nature of groupthink and illustrate the symptoms of groupthink. How can teams avoid groupthink?

Accepted Answer

Groupthink is the tendency for highly co

Question 14

Which statement about the forming stage of the team development life cycle is FALSE?

Accepted Answer

A)  In the forming stage, the identification of team boundaries and learning how others perceive the team's task is primary. 
B)  Difficulties in the forming stage tend to be greater in more culturally and demographically diverse teams. 
C)  Members' own impressions of organisational philosophies, goals and policies may affect relationships. 
D)  In the forming stage, coalitions or cliques may form as subgroups emerge. 
E)  Dependency on powerful members and previous experience with team members in other situations impact the way the team forms during the first stage of development. 
A)  In the forming stage, the identification of team boundaries and learning how others perceive the team's task is primary. 
B)  Difficulties in the forming stage tend to be greater in more culturally and demographically diverse teams. 
C)  Members' own impressions of organisational philosophies, goals and policies may affect relationships. 
D)  In the forming stage, coalitions or cliques may form as subgroups emerge. 
E)  Dependency on powerful members and previous experience with team members in other situations impact the way the team forms during the first stage of development.

Question 15

In the life cycle of a team, task accomplishment and eventual disengagement occur in the ___________ stage.

Accepted Answer

A)  adjourning 
B)  performing 
C)  storming 
D)  norming 
E)  forming 
A)  adjourning 
B)  performing 
C)  storming 
D)  norming 
E)  forming

Question 16

Decision by __________ occurs when one idea after another is suggested without discussing them, and then the team finally accepts an idea without any critical evaluation.

Accepted Answer

A)  authority rule 
B)  majority rule 
C)  minority rule 
D)  consensus 
E)  lack of response 
A)  authority rule 
B)  majority rule 
C)  minority rule 
D)  consensus 
E)  lack of response

Question 17

Teams will make decisions by __________ when they argue, engage in reasonable conflict, respect one another, and yet make a decision that does not require unanimity but can be supported by all team members.

Accepted Answer

A)  consensus 
B)  lack of response 
C)  minority rule 
D)  unanimity 
E)  majority rule 
A)  consensus 
B)  lack of response 
C)  minority rule 
D)  unanimity 
E)  majority rule

Question 18

The process of people actively working together in groups to accomplish common goals is called:

Accepted Answer

A)  synergy. 
B)  teamwork. 
C)  organisational work. 
D)  camaraderie. 
E)  interpersonal interaction. 
A)  synergy. 
B)  teamwork. 
C)  organisational work. 
D)  camaraderie. 
E)  interpersonal interaction.

Question 19

Employees of the David & Co. College Division formed teams to investigate and resolve total quality management problems. Their suggestions resulted in divisional recognition for the team members. Their efforts provide an example of:

Accepted Answer

A)  the usefulness of teams as vehicles for task accomplishments for the organisation and for personal satisfaction. 
B)  the usefulness of a permissive system within a sub-functional work group. 
C)  the traditional Japanese management concept of reactive problem solving. 
D)  the effectiveness of a no-meetings task policy. 
E)  the concept that quality circles do not fit within a monopolistic competitive environment. 
A)  the usefulness of teams as vehicles for task accomplishments for the organisation and for personal satisfaction. 
B)  the usefulness of a permissive system within a sub-functional work group. 
C)  the traditional Japanese management concept of reactive problem solving. 
D)  the effectiveness of a no-meetings task policy. 
E)  the concept that quality circles do not fit within a monopolistic competitive environment.

Question 20

Which of the following statements does NOT accurately describe group process?

Accepted Answer

A)  Since group process is essential to team effectiveness, it guarantees team success. 
B)  When group process fails, team effectiveness can suffer. 
C)  Group process includes how well team members communicate, make decisions and handle conflicts. 
D)  The organisational setting, nature of the task, team size and membership characteristics are key inputs to group process. 
E)  Teams must have the resource inputs needed to deal best with the task at hand. 
A)  Since group process is essential to team effectiveness, it guarantees team success. 
B)  When group process fails, team effectiveness can suffer. 
C)  Group process includes how well team members communicate, make decisions and handle conflicts. 
D)  The organisational setting, nature of the task, team size and membership characteristics are key inputs to group process. 
E)  Teams must have the resource inputs needed to deal best with the task at hand.

For the __________ process to be effective in team building, careful and collaborative assessment of the team's inputs, processes and results must be made.

In a growing number of organisations, the functional team, consisting of a first-level supervisor and her or his subordinates, is being replaced by:

Decision by __________ is being used when a leader, manager or committee head makes a decision for the team.

Which statement is false?

What impact do norms and cohesiveness have on team productivity? Illustrate this with a group or team in which you have held or currently hold membership.

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with _ performance norms and _ cohesiveness.

In the life cycle of a team, teamwork and focused task performance occur in the ___________ stage.

An important part of a manager's job is:

Performance results in each of the manager's team and teamwork roles depend in part on:

Which statement concerning the stages of team development is correct?

With respect to teams and teamwork, what is the key question for managers and team leaders?

Managers can gather data on team functioning by all of the following methods EXCEPT:

Explain the nature of groupthink and illustrate the symptoms of groupthink. How can teams avoid groupthink?

Which statement about the forming stage of the team development life cycle is FALSE?

In the life cycle of a team, task accomplishment and eventual disengagement occur in the ___________ stage.

Decision by __________ occurs when one idea after another is suggested without discussing them, and then the team finally accepts an idea without any critical evaluation.

Teams will make decisions by __________ when they argue, engage in reasonable conflict, respect one another, and yet make a decision that does not require unanimity but can be supported by all team members.

The process of people actively working together in groups to accomplish common goals is called:

Employees of the David & Co. College Division formed teams to investigate and resolve total quality management problems. Their suggestions resulted in divisional recognition for the team members. Their efforts provide an example of:

Which of the following statements does NOT accurately describe group process?

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 17: Teams and Teamwork

For the __________ process to be effective in team building, careful and collaborative assessment of the team's inputs, processes and results must be made.

In a growing number of organisations, the functional team, consisting of a first-level supervisor and her or his subordinates, is being replaced by:

Decision by __________ is being used when a leader, manager or committee head makes a decision for the team.

Which statement is false?

What impact do norms and cohesiveness have on team productivity? Illustrate this with a group or team in which you have held or currently hold membership.

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with _________ performance norms and _________ cohesiveness.

In the life cycle of a team, teamwork and focused task performance occur in the ___________ stage.

An important part of a manager's job is:

Performance results in each of the manager's team and teamwork roles depend in part on:

Which statement concerning the stages of team development is correct?

With respect to teams and teamwork, what is the key question for managers and team leaders?

Managers can gather data on team functioning by all of the following methods EXCEPT:

Explain the nature of groupthink and illustrate the symptoms of groupthink. How can teams avoid groupthink?

Which statement about the forming stage of the team development life cycle is FALSE?

In the life cycle of a team, task accomplishment and eventual disengagement occur in the ___________ stage.

Decision by __________ occurs when one idea after another is suggested without discussing them, and then the team finally accepts an idea without any critical evaluation.

Teams will make decisions by __________ when they argue, engage in reasonable conflict, respect one another, and yet make a decision that does not require unanimity but can be supported by all team members.

The process of people actively working together in groups to accomplish common goals is called:

Employees of the David & Co. College Division formed teams to investigate and resolve total quality management problems. Their suggestions resulted in divisional recognition for the team members. Their efforts provide an example of:

Which of the following statements does NOT accurately describe group process?

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

From a manager's perspective, the worst-case scenario of a work team's performance norms and cohesiveness occurs with _ performance norms and _ cohesiveness.