Question 1

All of the following are possible positive outcomes of teamwork EXCEPT:

Accepted Answer

A)  it can achieve synergy and make important contributions to the organisation. 
B)  it helps individuals satisfy needs not met in the larger organisational context. 
C)  it promotes dependency of individuals on a strong leader. 
D)  it can have a positive influence on employee work attitudes. 
E)  it promotes personal growth in the individual. 
A)  it can achieve synergy and make important contributions to the organisation. 
B)  it helps individuals satisfy needs not met in the larger organisational context. 
C)  it promotes dependency of individuals on a strong leader. 
D)  it can have a positive influence on employee work attitudes. 
E)  it promotes personal growth in the individual.

Question 2

A __________ defines the level of work effort and performance that team members are expected to contribute.

Accepted Answer

A)  productivity norm 
B)  performance norm 
C)  work norm 
D)  team norm 
E)  work/effort norm 
A)  productivity norm 
B)  performance norm 
C)  work norm 
D)  team norm 
E)  work/effort norm

Question 3

The textbook identifies four important team and teamwork roles for managers. Which of the following is NOT one of these roles?

Accepted Answer

A)  Serving as a facilitator of change 
B)  Serving as a peer leader 
C)  Serving as a helpful contributing member of the team 
D)  Serving as the appointed head of a work unit 
E)  Serving a mentor or sponsor for team members 
A)  Serving as a facilitator of change 
B)  Serving as a peer leader 
C)  Serving as a helpful contributing member of the team 
D)  Serving as the appointed head of a work unit 
E)  Serving a mentor or sponsor for team members

Question 4

High-performing teams share certain characteristics. Which of the following is NOT one of these characteristics?

Accepted Answer

A)  A task-driven, results-oriented structure 
B)  Strong and principled leadership 
C)  External support and recognition 
D)  A high risk strategy 
E)  A collaborative climate 
A)  A task-driven, results-oriented structure 
B)  Strong and principled leadership 
C)  External support and recognition 
D)  A high risk strategy 
E)  A collaborative climate

Question 5

A tendency for highly cohesive groups to lose their evaluative capabilities is called:

Accepted Answer

A)  norm overload. 
B)  groupthink. 
C)  group stasis. 
D)  dysfunctionalism. 
E)  synergy. 
A)  norm overload. 
B)  groupthink. 
C)  group stasis. 
D)  dysfunctionalism. 
E)  synergy.

Question 6

Informal groups that emerge because members basically help one another do their jobs are called:

Accepted Answer

A)  autonomous groups. 
B)  enabling groups. 
C)  friendship groups. 
D)  support groups. 
E)  interest groups. 
A)  autonomous groups. 
B)  enabling groups. 
C)  friendship groups. 
D)  support groups. 
E)  interest groups.

Question 7

__________ are part of the formal organisational structure and are created to fulfil a variety of essential operations.

Accepted Answer

A)  Psychological groups 
B)  Cohesive groups 
C)  Emergent groups 
D)  Formal groups 
E)  Social groups 
A)  Psychological groups 
B)  Cohesive groups 
C)  Emergent groups 
D)  Formal groups 
E)  Social groups

Question 8

Which of the following is NOT a basic step for running a nominal group session?

Accepted Answer

A)  Ideas are expressed and evaluative comments are made 
B)  A written voting procedure is used to rank order alternatives 
C)  Ideas are read aloud in a round-robin fashion 
D)  All ideas are recorded on a flip-chart 
E)  Participants are asked to work alone 
A)  Ideas are expressed and evaluative comments are made 
B)  A written voting procedure is used to rank order alternatives 
C)  Ideas are read aloud in a round-robin fashion 
D)  All ideas are recorded on a flip-chart 
E)  Participants are asked to work alone

Question 9

By prohibiting criticism, brainstorming reduces fears of ridicule and failure. This results in:

Accepted Answer

A)  more enthusiasm. 
B)  more involvement. 
C)  free flowing of ideas. 
D)  All of the options listed 
E)  None of the options listed 
A)  more enthusiasm. 
B)  more involvement. 
C)  free flowing of ideas. 
D)  All of the options listed 
E)  None of the options listed

Question 10

__________ uses a highly structured meeting agenda to allow everyone to contribute ideas without the interference of evaluative comments by others.

Accepted Answer

A)  A quality circle 
B)  Conflict management 
C)  Groupthink 
D)  The nominal group technique 
E)  Brainstorming 
A)  A quality circle 
B)  Conflict management 
C)  Groupthink 
D)  The nominal group technique 
E)  Brainstorming

Question 11

Cross-functional teams are expected to do all of the following EXCEPT:

Accepted Answer

A)  meet project deadlines. 
B)  focus on purely functional concerns and demands. 
C)  explore new ideas. 
D)  seek creative solutions. 
E)  share information. 
A)  meet project deadlines. 
B)  focus on purely functional concerns and demands. 
C)  explore new ideas. 
D)  seek creative solutions. 
E)  share information.

Question 12

Establishing a clear vision, creating change and unleashing talent are characteristics of:

Accepted Answer

A)  general managers. 
B)  effective team leaders. 
C)  human resource professionals. 
D)  functional managers. 
E)  informal groups. 
A)  general managers. 
B)  effective team leaders. 
C)  human resource professionals. 
D)  functional managers. 
E)  informal groups.

Question 13

To be effective in deciding whether to use individual, consultative or group decision methods for a particular situation, team leaders must:

Accepted Answer

A)  have competent and motivated group members. 
B)  understand the assets and liabilities of group decision making. 
C)  know how to solve problems better than any of the team members. 
D)  All of the options listed 
E)  None of the options listed 
A)  have competent and motivated group members. 
B)  understand the assets and liabilities of group decision making. 
C)  know how to solve problems better than any of the team members. 
D)  All of the options listed 
E)  None of the options listed

Question 14

Identify the different types of teams and explain what role each can play in organisations.

Accepted Answer

A committee is a formal team of people d

Question 15

__________ is the real key to developing and sustaining high-performing teams.

Accepted Answer

A)  Strong and principled leadership 
B)  A collaborative climate 
C)  High standards of excellence 
D)  A task-driven, results-oriented structure 
E)  A clear and elevating goal 
A)  Strong and principled leadership 
B)  A collaborative climate 
C)  High standards of excellence 
D)  A task-driven, results-oriented structure 
E)  A clear and elevating goal

Question 16

Which of the following is NOT a guideline that managers can use in leading a task force?

Accepted Answer

A)  Tell task force members what is expected and why 
B)  Select members whose skills and views complement one another 
C)  Select members who are impartial and who will not have a vested interest in the result 
D)  Choose a group leader who can respect the ideas of others 
E)  Review progress at regular intervals 
A)  Tell task force members what is expected and why 
B)  Select members whose skills and views complement one another 
C)  Select members who are impartial and who will not have a vested interest in the result 
D)  Choose a group leader who can respect the ideas of others 
E)  Review progress at regular intervals

Question 17

Frank works in the city office of a large consulting firm. Joe, Steve and Michele work in a branch office in a northwest suburb. Joan and David work in a branch office in an eastern suburb. When these people collectively work on problems and try to figure out solutions that they all can accept, they sit down at their computer terminals and communicate with each other through a special software program that guides their discussion. These people are operating as:

Accepted Answer

A)  a free riding group. 
B)  task-focused problem solvers. 
C)  a virtual team. 
D)  an informal group. 
E)  a human network. 
A)  a free riding group. 
B)  task-focused problem solvers. 
C)  a virtual team. 
D)  an informal group. 
E)  a human network.

Question 18

Which statement accurately describes the interaction patterns and communications networks used by teams?

Accepted Answer

A)  Interacting groups use a decentralised communication network that reflects high interdependency around a common task. 
B)  Coacting groups use a restricted communication network to deal more effectively with subgroup disagreements. 
C)  Counteracting groups use a centralised communication network to coordinate independent individual efforts on behalf of a common task. 
D)  All of the options listed 
E)  None of the options listed 
A)  Interacting groups use a decentralised communication network that reflects high interdependency around a common task. 
B)  Coacting groups use a restricted communication network to deal more effectively with subgroup disagreements. 
C)  Counteracting groups use a centralised communication network to coordinate independent individual efforts on behalf of a common task. 
D)  All of the options listed 
E)  None of the options listed

Question 19

Informal groups that emerge because workers band together to pursue a common cause or social position are called:

Accepted Answer

A)  autonomous groups. 
B)  enabling groups. 
C)  friendship groups. 
D)  support groups. 
E)  interest groups. 
A)  autonomous groups. 
B)  enabling groups. 
C)  friendship groups. 
D)  support groups. 
E)  interest groups.

Question 20

A __________ allows all members to communicate directly with each other.

Accepted Answer

A)  centralised communication network 
B)  standard communication network 
C)  restricted communication network 
D)  neutral communication network 
E)  decentralised communication network 
A)  centralised communication network 
B)  standard communication network 
C)  restricted communication network 
D)  neutral communication network 
E)  decentralised communication network

All of the following are possible positive outcomes of teamwork EXCEPT:

A __________ defines the level of work effort and performance that team members are expected to contribute.

The textbook identifies four important team and teamwork roles for managers. Which of the following is NOT one of these roles?

High-performing teams share certain characteristics. Which of the following is NOT one of these characteristics?

A tendency for highly cohesive groups to lose their evaluative capabilities is called:

Informal groups that emerge because members basically help one another do their jobs are called:

__________ are part of the formal organisational structure and are created to fulfil a variety of essential operations.

Which of the following is NOT a basic step for running a nominal group session?

By prohibiting criticism, brainstorming reduces fears of ridicule and failure. This results in:

__________ uses a highly structured meeting agenda to allow everyone to contribute ideas without the interference of evaluative comments by others.

Cross-functional teams are expected to do all of the following EXCEPT:

Establishing a clear vision, creating change and unleashing talent are characteristics of:

To be effective in deciding whether to use individual, consultative or group decision methods for a particular situation, team leaders must:

Identify the different types of teams and explain what role each can play in organisations.

__________ is the real key to developing and sustaining high-performing teams.

Which of the following is NOT a guideline that managers can use in leading a task force?

Which statement accurately describes the interaction patterns and communications networks used by teams?

Informal groups that emerge because workers band together to pursue a common cause or social position are called:

A __________ allows all members to communicate directly with each other.

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

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Exam 17: Teams and Teamwork

All of the following are possible positive outcomes of teamwork EXCEPT:

A __________ defines the level of work effort and performance that team members are expected to contribute.

The textbook identifies four important team and teamwork roles for managers. Which of the following is NOT one of these roles?

High-performing teams share certain characteristics. Which of the following is NOT one of these characteristics?

A tendency for highly cohesive groups to lose their evaluative capabilities is called:

Informal groups that emerge because members basically help one another do their jobs are called:

__________ are part of the formal organisational structure and are created to fulfil a variety of essential operations.

Which of the following is NOT a basic step for running a nominal group session?

By prohibiting criticism, brainstorming reduces fears of ridicule and failure. This results in:

__________ uses a highly structured meeting agenda to allow everyone to contribute ideas without the interference of evaluative comments by others.

Cross-functional teams are expected to do all of the following EXCEPT:

Establishing a clear vision, creating change and unleashing talent are characteristics of:

To be effective in deciding whether to use individual, consultative or group decision methods for a particular situation, team leaders must:

Identify the different types of teams and explain what role each can play in organisations.

__________ is the real key to developing and sustaining high-performing teams.

Which of the following is NOT a guideline that managers can use in leading a task force?

Which statement accurately describes the interaction patterns and communications networks used by teams?

Informal groups that emerge because workers band together to pursue a common cause or social position are called:

A __________ allows all members to communicate directly with each other.

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Information and Decision Making

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters