Exam 1: Introduction to Operations Management

Operations, marketing, and finance function independently of each other in most organizations.

The greater the degree of customer involvement, the more challenging the design and management of operations.

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

_____ is considered to be more challenging for _____ due to the higher variation in input.

Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.

Which of the following statements about variation is false?

The responsibilities of the operations manager include

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

A "product package" consists of

Dealing with the fact that certain aspects of any management situation are more important than others is called

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the

In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized.

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

People who work in the field of operations should have skills that include both knowledge and people skills.

Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Which of the following would tend to increase the importance of supply chain management?

Supplying operations with parts and materials, performing work on products, and/or performing services are part of the firm's