Exam 1: Introduction to Operations Management

In for-profit organizations, the value of outputs is measured by the prices customers are willing to pay for goods or services.

The process of comparing outputs to previously established standards to determine if corrective action is needed is called

Which of the following is not true about the systems approach?

Assembly lines improved productivity by using interchangeable parts and craft production.

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

The word "technology" is used only to refer to "information technology."

Elton Mayo's Hawthorne experiments were significant contributions to the human relations movement, which emphasized the importance of the human element in job design.

Operations and sales are the two ________ functions in businesses.

Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of

Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Operations and sales are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

Buying goods or services instead of producing or providing them in-house is called

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Which of the following is essential to consider with respect to managing a process to meet demand?

Which of the following does not relate to system design?

Which of the following is a common complaint that employers have when hiring recent college graduates?

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher

Specialized machinery or equipment is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.