Question 1

One way to increase reliability is to:

Accepted Answer

A) eliminate backup components. 
B) improve preventive maintenance procedures. 
C) increase mean repair time. 
D) increase the number of independent components. 
E) use a global supply chain. 
A) eliminate backup components. 
B) improve preventive maintenance procedures. 
C) increase mean repair time. 
D) increase the number of independent components. 
E) use a global supply chain. B

Question 2

Which of the following are not part of the activities and responsibilities of product and service design?

Accepted Answer

A) construct and test prototypes 
B) development organizational strategy 
C) refine existing products and/or services 
D) formulate cost targets 
E) document specifications 
A) construct and test prototypes 
B) development organizational strategy 
C) refine existing products and/or services 
D) formulate cost targets 
E) document specifications B

Question 3

Which of the following is not true about remanufacturing?

Accepted Answer

A) Remanufactured products can be sold at lower cost. 
B) The process requires mostly unskilled and semiskilled workers. 
C) There is less depletion of natural resources. 
D) It produces high-quality products easily. 
E) Remanufacturing is made easier by Design for Disassembly (DF
D) . 
A) Remanufactured products can be sold at lower cost. 
B) The process requires mostly unskilled and semiskilled workers. 
C) There is less depletion of natural resources. 
D) It produces high-quality products easily. 
E) Remanufacturing is made easier by Design for Disassembly (DF
D) . D

Question 4

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Accepted Answer

A) True 
 B)False

Question 5

The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure will not occur before 30 months have elapsed?

Accepted Answer

A) not in excess of 0.2 
B) in excess of 0.2 but not in excess of 0.3 
C) in excess of 0.3 but not in excess of 0.4 
D) in excess of 0.4 but not in excess of 0.6 
E) in excess of 0.6 
A) not in excess of 0.2 
B) in excess of 0.2 but not in excess of 0.3 
C) in excess of 0.3 but not in excess of 0.4 
D) in excess of 0.4 but not in excess of 0.6 
E) in excess of 0.6

Question 6

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Accepted Answer

A) robust design. 
B) creeping featurism. 
C) sustainable design. 
D) quality function deployment. 
E) component commonality. 
A) robust design. 
B) creeping featurism. 
C) sustainable design. 
D) quality function deployment. 
E) component commonality.

Question 7

Which ISO standard are the procedures for cradle-to-grave assessment in?

Accepted Answer

A) ISO 26000 
B) ISO 13485 
C) ISO 50001 
D) ISO 9000 
E) ISO 14000 
A) ISO 26000 
B) ISO 13485 
C) ISO 50001 
D) ISO 9000 
E) ISO 14000

Question 8

A software company is weighing whether to release a new version of its software as scheduled. The company can go ahead and release the version as scheduled and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. Choosing to delay release until the bugs can be worked out is an example of:

Accepted Answer

A) life cycle analysis. 
B) value analysis. 
C) vaporware. 
D) concurrent engineering. 
E) design for production. 
A) life cycle analysis. 
B) value analysis. 
C) vaporware. 
D) concurrent engineering. 
E) design for production.

Question 9

One structured approach for integrating customer requirements into every aspect of product development is:

Accepted Answer

A) total quality management. 
B) customer satisfaction. 
C) quality function deployment. 
D) customer integration. 
E) a product development team. 
A) total quality management. 
B) customer satisfaction. 
C) quality function deployment. 
D) customer integration. 
E) a product development team.

Question 10

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Accepted Answer

A) True 
 B)False

Question 11

A disadvantage of global teams for product design is that:

Accepted Answer

A) customers may have different needs in different countries. 
B) the product designed may have increased marketability and utility. 
C) the diversity of an international team may be a detriment. 
D) ease of face-to-face meetings is absent since members are located everywhere. 
E) technology allows constant contact with team members. 
A) customers may have different needs in different countries. 
B) the product designed may have increased marketability and utility. 
C) the diversity of an international team may be a detriment. 
D) ease of face-to-face meetings is absent since members are located everywhere. 
E) technology allows constant contact with team members.

Question 12

Products or services with a high degree of similarity of features and components are called:

Accepted Answer

A) generic. 
B) copy-cat. 
C) rip-offs. 
D) product families. 
E) product/service matrix. 
A) generic. 
B) copy-cat. 
C) rip-offs. 
D) product families. 
E) product/service matrix.

Question 13

Product failures can be easier to remedy with modular design.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is an example of a postponement tactic?

Accepted Answer

A) mass customization 
B) standardization 
C) process mapping 
D) delayed differentiation 
E) service blueprinting 
A) mass customization 
B) standardization 
C) process mapping 
D) delayed differentiation 
E) service blueprinting

Question 15

One way to increase reliability is to:

Accepted Answer

A) improve component design. 
B) increase the number of service stations. 
C) increase mean repair time. 
D) increase the number of dependent components. 
E) reduce production capacity. 
A) improve component design. 
B) increase the number of service stations. 
C) increase mean repair time. 
D) increase the number of dependent components. 
E) reduce production capacity.

Question 16

One possible disadvantage of modular design is that:

Accepted Answer

A) replacement and repair are more difficult. 
B) failure diagnosis is more complex. 
C) the number of configurations of modules decreases. 
D) individual parts lose their identities. 
E) inventory problems arise. 
A) replacement and repair are more difficult. 
B) failure diagnosis is more complex. 
C) the number of configurations of modules decreases. 
D) individual parts lose their identities. 
E) inventory problems arise.

Question 17

Which of the following is not a reason for redesigning a product or service?

Accepted Answer

A) to reduce labor or material cost 
B) to increase the level of employee satisfaction 
C) to increase the level of customer satisfaction 
D) to attract and increase customer demand 
E) to increase quality 
A) to reduce labor or material cost 
B) to increase the level of employee satisfaction 
C) to increase the level of customer satisfaction 
D) to attract and increase customer demand 
E) to increase quality

Question 18

Which of the following is not one of the 3 Rs?

Accepted Answer

A) reuse 
B) reduce 
C) reposition 
D) recycle 
E) remanufacture 
A) reuse 
B) reduce 
C) reposition 
D) recycle 
E) remanufacture

Question 19

One approach to extending a product's life cycle is to promote alternate uses of the product.

Accepted Answer

A) True 
 B)False

Question 20

One of these is not a characteristic of a well-designed service system:

Accepted Answer

A) user friendly 
B) robust 
C) distributed computer networks 
D) cost effective 
E) easy to sustain 
A) user friendly 
B) robust 
C) distributed computer networks 
D) cost effective 
E) easy to sustain

One way to increase reliability is to:

Which of the following are not part of the activities and responsibilities of product and service design?

Which of the following is not true about remanufacturing?

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure will not occur before 30 months have elapsed?

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Which ISO standard are the procedures for cradle-to-grave assessment in?

One structured approach for integrating customer requirements into every aspect of product development is:

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

A disadvantage of global teams for product design is that:

Products or services with a high degree of similarity of features and components are called:

Product failures can be easier to remedy with modular design.

Which of the following is an example of a postponement tactic?

One way to increase reliability is to:

One possible disadvantage of modular design is that:

Which of the following is not a reason for redesigning a product or service?

Which of the following is not one of the 3 Rs?

One approach to extending a product's life cycle is to promote alternate uses of the product.

One of these is not a characteristic of a well-designed service system:

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 4: Product and Service Design

One way to increase reliability is to:

Which of the following are not part of the activities and responsibilities of product and service design?

Which of the following is not true about remanufacturing?

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

The time between failures for an electrical appliance is exponentially distributed with a mean of 25 months. What is the probability that the next failure will not occur before 30 months have elapsed?

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Which ISO standard are the procedures for cradle-to-grave assessment in?

One structured approach for integrating customer requirements into every aspect of product development is:

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

A disadvantage of global teams for product design is that:

Products or services with a high degree of similarity of features and components are called:

Product failures can be easier to remedy with modular design.

Which of the following is an example of a postponement tactic?

One way to increase reliability is to:

One possible disadvantage of modular design is that:

Which of the following is not a reason for redesigning a product or service?

Which of the following is not one of the 3 Rs?

One approach to extending a product's life cycle is to promote alternate uses of the product.

One of these is not a characteristic of a well-designed service system:

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters