Question 1

Productivity is a measure of output per unit of time per worker.

Accepted Answer

A) True 
 B)False

Question 2

Products that have been partially completed but require further processing are known as ____ inventory.

Accepted Answer

A)  raw-materials 
B)  work-in-process 
C)  finished-goods 
D)  component-parts 
E)  processed-goods 
A)  raw-materials 
B)  work-in-process 
C)  finished-goods 
D)  component-parts 
E)  processed-goods

Question 3

ABC Company
ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company.Based on the information provided, what type of computer system is ABC Company using?

Accepted Answer

A)  PERT 
B)  Continuous 
C)  CAD 
D)  CID 
E)  CPM 
A)  PERT 
B)  Continuous 
C)  CAD 
D)  CID 
E)  CPM

Question 4

An firm crushes materials to make gravel, its only product.The gravel company has

Accepted Answer

A)  few production processes. 
B)  a focus on human resources. 
C)  very little utility. 
D)  many production processes. 
E)  a focus on financial resources. 
A)  few production processes. 
B)  a focus on human resources. 
C)  very little utility. 
D)  many production processes. 
E)  a focus on financial resources.

Question 5

One primary difference between services and the production of goods is that services are consumed ____ whereas goods can be ____.

Accepted Answer

A)  one at a time; consumed more than one at a time 
B)  immediately; stored 
C)  intangibly; tangible or intangible 
D)  later; consumed now 
E)  as they are produced; special ordered 
A)  one at a time; consumed more than one at a time 
B)  immediately; stored 
C)  intangibly; tangible or intangible 
D)  later; consumed now 
E)  as they are produced; special ordered

Question 6

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.

Accepted Answer

A)  personnel 
B)  operations 
C)  production 
D)  site 
E)  plant 
A)  personnel 
B)  operations 
C)  production 
D)  site 
E)  plant

Question 7

ABC Company
ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope.
ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future.
-Refer to ABC Company.For ABC, using the Baldrige award criteria could result in all of the following except

Accepted Answer

A)  form utility. 
B)  better employee relations. 
C)  increased market share. 
D)  improved profitability. 
E)  higher productivity. 
A)  form utility. 
B)  better employee relations. 
C)  increased market share. 
D)  improved profitability. 
E)  higher productivity.

Question 8

To ensure that work flows according to schedules, operations managers use a procedure called

Accepted Answer

A)  cycle control. 
B)  equilibrium control. 
C)  inspection. 
D)  monitoring and evaluation. 
E)  follow-up. 
A)  cycle control. 
B)  equilibrium control. 
C)  inspection. 
D)  monitoring and evaluation. 
E)  follow-up.

Question 9

Which of the following statements is false?

Accepted Answer

A)  Quality and productivity have often been viewed as conflicting goals. 
B)  Over the years, a number of managers have realised that quality is an essential ingredient of the good or service being manufactured. 
C)  Quality has become an overall approach to doing business. 
D)  For most businesses, quality costs too much money. 
E)  Making products right the first time reduces many of the rejects and much of the rework. 
A)  Quality and productivity have often been viewed as conflicting goals. 
B)  Over the years, a number of managers have realised that quality is an essential ingredient of the good or service being manufactured. 
C)  Quality has become an overall approach to doing business. 
D)  For most businesses, quality costs too much money. 
E)  Making products right the first time reduces many of the rejects and much of the rework.

Question 10

Automation is expected to do all of the following except

Accepted Answer

A)  increase productivity. 
B)  reduce manufacturing errors. 
C)  simplify retooling procedures. 
D)  decrease productivity. 
E)  bring changes to more than half of all jobs in the next ten years. 
A)  increase productivity. 
B)  reduce manufacturing errors. 
C)  simplify retooling procedures. 
D)  decrease productivity. 
E)  bring changes to more than half of all jobs in the next ten years.

Question 11

To regain market share, many firms have lowered quality standards.

Accepted Answer

A) True 
 B)False

Question 12

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Accepted Answer

A) True 
 B)False

Question 13

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café.Amara is in charge of

Accepted Answer

A)  procurement. 
B)  corporate buying. 
C)  purchasing. 
D)  inventory control. 
E)  shopping. 
A)  procurement. 
B)  corporate buying. 
C)  purchasing. 
D)  inventory control. 
E)  shopping.

Question 14

An auto repair shop is an example of a fixed-position layout.

Accepted Answer

A) True 
 B)False

Question 15

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years.Two years is Hyster's

Accepted Answer

A)  planning time frame. 
B)  goal outlook. 
C)  operational time plan. 
D)  span of operational management. 
E)  planning horizon. 
A)  planning time frame. 
B)  goal outlook. 
C)  operational time plan. 
D)  span of operational management. 
E)  planning horizon.

Question 16

When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, it is ____ its Oreos line.

Accepted Answer

A)  refining 
B)  implementing 
C)  extending 
D)  heavily advertising 
E)  applying 
A)  refining 
B)  implementing 
C)  extending 
D)  heavily advertising 
E)  applying

Question 17

The degree to which input resources are physically changed by the conversion is referred to as the

Accepted Answer

A)  width of the conversion process. 
B)  magnitude of change. 
C)  depth of a conversion. 
D)  number of technologies. 
E)  focus of the conversion process. 
A)  width of the conversion process. 
B)  magnitude of change. 
C)  depth of a conversion. 
D)  number of technologies. 
E)  focus of the conversion process.

Question 18

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously, ____ is important in her company.

Accepted Answer

A)  product design 
B)  design planning 
C)  quality control 
D)  inventory control 
E)  operations control 
A)  product design 
B)  design planning 
C)  quality control 
D)  inventory control 
E)  operations control

Question 19

Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed and in exactly the right amounts.This type of inventory control is known as

Accepted Answer

A)  purchase planning. 
B)  flexible manufacturing. 
C)  just-in-time inventory control. 
D)  PERT. 
E)  supplier-based inventory control. 
A)  purchase planning. 
B)  flexible manufacturing. 
C)  just-in-time inventory control. 
D)  PERT. 
E)  supplier-based inventory control.

Question 20

Product extension and refinement

Accepted Answer

A)  shorten the product life cycle. 
B)  extend the product life cycle. 
C)  are too costly for most firms. 
D)  take place during basic research. 
E)  end the product life cycle. 
A)  shorten the product life cycle. 
B)  extend the product life cycle. 
C)  are too costly for most firms. 
D)  take place during basic research. 
E)  end the product life cycle.

Productivity is a measure of output per unit of time per worker.

Products that have been partially completed but require further processing are known as ____ inventory.

An firm crushes materials to make gravel, its only product.The gravel company has

One primary difference between services and the production of goods is that services are consumed whereas goods can be .

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.

To ensure that work flows according to schedules, operations managers use a procedure called

Which of the following statements is false?

Automation is expected to do all of the following except

To regain market share, many firms have lowered quality standards.

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café.Amara is in charge of

An auto repair shop is an example of a fixed-position layout.

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years.Two years is Hyster's

When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, it is ____ its Oreos line.

The degree to which input resources are physically changed by the conversion is referred to as the

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously, ____ is important in her company.

Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed and in exactly the right amounts.This type of inventory control is known as

Product extension and refinement

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 8: Products and Services

Productivity is a measure of output per unit of time per worker.

Products that have been partially completed but require further processing are known as ____ inventory.

An firm crushes materials to make gravel, its only product.The gravel company has

One primary difference between services and the production of goods is that services are consumed ____ whereas goods can be ____.

All of the managerial activities in which managers engage for the purpose of creating goods and services are known as ____ management.

To ensure that work flows according to schedules, operations managers use a procedure called

Which of the following statements is false?

Automation is expected to do all of the following except

To regain market share, many firms have lowered quality standards.

Since computers have been invented, materials requirements planning (MRP) is an outdated method of controlling inventory.

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café.Amara is in charge of

An auto repair shop is an example of a fixed-position layout.

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years.Two years is Hyster's

When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, it is ____ its Oreos line.

The degree to which input resources are physically changed by the conversion is referred to as the

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications.Obviously, ____ is important in her company.

Harley-Davidson employs a method of inventory control demanding that suppliers deliver parts and raw materials to Harley's production facility just as they are needed and in exactly the right amounts.This type of inventory control is known as

Product extension and refinement

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

One primary difference between services and the production of goods is that services are consumed whereas goods can be .