Question 1

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

Accepted Answer

A)  inventory scheduling. 
B)  purchasing. 
C)  operational planning. 
D)  scheduling. 
E)  product design. 
A)  inventory scheduling. 
B)  purchasing. 
C)  operational planning. 
D)  scheduling. 
E)  product design.

Question 2

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

Accepted Answer

A)  Six Sigma 
B)  Quality Magic 
C)  CAM 
D)  The Total Management Programme 
E)  CAD 
A)  Six Sigma 
B)  Quality Magic 
C)  CAM 
D)  The Total Management Programme 
E)  CAD

Question 3

Firms that produce only a small number of products tend to have

Accepted Answer

A)  more but smaller manufacturing facilities. 
B)  only one manufacturing facility. 
C)  fewer and smaller manufacturing facilities. 
D)  fewer but larger manufacturing facilities. 
E)  more and larger manufacturing facilities. 
A)  more but smaller manufacturing facilities. 
B)  only one manufacturing facility. 
C)  fewer and smaller manufacturing facilities. 
D)  fewer but larger manufacturing facilities. 
E)  more and larger manufacturing facilities.

Question 4

When Dell decided to produce and market an affordable personal computer, it had to consider a number of issues: what the computer would look like, where and how it would be produced, what options it would include, and so on.Supplying answers to these questions is part of

Accepted Answer

A)  operational planning. 
B)  basic research. 
C)  applied research. 
D)  design planning. 
E)  scheduling. 
A)  operational planning. 
B)  basic research. 
C)  applied research. 
D)  design planning. 
E)  scheduling.

Question 5

In many cases, customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

Accepted Answer

A)  service; good 
B)  inexpensive good; expensive good 
C)  product; good 
D)  good; service 
E)  inexpensive service; expensive good 
A)  service; good 
B)  inexpensive good; expensive good 
C)  product; good 
D)  good; service 
E)  inexpensive service; expensive good

Question 6

Which of the following products is most likely to require a fixed-position layout?

Accepted Answer

A)  Automobile 
B)  Canoe 
C)  Clothing 
D)  Yacht 
E)  Computer 
A)  Automobile 
B)  Canoe 
C)  Clothing 
D)  Yacht 
E)  Computer

Question 7

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers.Gio is a(n) ____ manager.

Accepted Answer

A)  marketing 
B)  operations 
C)  productivity 
D)  middle 
E)  finance 
A)  marketing 
B)  operations 
C)  productivity 
D)  middle 
E)  finance

Question 8

Jasper Electronics, Inc.
Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process.Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI.
-Refer to Jasper Electronics, Inc.Which of the following objectives would you advise Ross to focus on?

Accepted Answer

A)  Increasing the use of technology 
B)  Increasing production costs to gain competitive position 
C)  Improving the inspection process 
D)  Eliminating expenses by reducing control procedures 
E)  Obtaining new equipment to minimise technological expenses 
A)  Increasing the use of technology 
B)  Increasing production costs to gain competitive position 
C)  Improving the inspection process 
D)  Eliminating expenses by reducing control procedures 
E)  Obtaining new equipment to minimise technological expenses

Question 9

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

Accepted Answer

A) True 
 B)False

Question 10

The term magnitude is used to describe the number of production processes that are used to produce products or services.

Accepted Answer

A) True 
 B)False

Question 11

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes.Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

Accepted Answer

A)  catalyst 
B)  focus 
C)  impetus 
D)  magnitude 
E)  capacity 
A)  catalyst 
B)  focus 
C)  impetus 
D)  magnitude 
E)  capacity

Question 12

Because customer preferences must be considered, ____ play an important role in product-line decisions.

Accepted Answer

A)  marketing managers 
B)  production managers 
C)  human resources managers 
D)  financial managers 
E)  first-line supervisors 
A)  marketing managers 
B)  production managers 
C)  human resources managers 
D)  financial managers 
E)  first-line supervisors

Question 13

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Accepted Answer

A)  output 
B)  fixed-position 
C)  product 
D)  process 
E)  work-cell 
A)  output 
B)  fixed-position 
C)  product 
D)  process 
E)  work-cell

Question 14

Ximena is in charge of examining the quality of work in process at a furniture factory.Ximena's duty is referred to as

Accepted Answer

A)  inventory control. 
B)  process control. 
C)  critical review. 
D)  designing. 
E)  inspection. 
A)  inventory control. 
B)  process control. 
C)  critical review. 
D)  designing. 
E)  inspection.

Question 15

The ____ is an award given to organisations that apply and are judged to be outstanding in specific managerial tasks.

Accepted Answer

A)  Total Quality Management Award 
B)  Malcolm Baldrige National Quality Award 
C)  Boeing Productivity Award 
D)  National Quality Circle Award 
E)  Horatio Alger Award 
A)  Total Quality Management Award 
B)  Malcolm Baldrige National Quality Award 
C)  Boeing Productivity Award 
D)  National Quality Circle Award 
E)  Horatio Alger Award

Question 16

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Accepted Answer

A) True 
 B)False

Question 17

Sneider, an exercise equipment manufacturer with multiple facilities, has a system that not only controls inventory but also monitors quality, sales, and the inventory of suppliers.This is a(n) ____ system.

Accepted Answer

A)  ERP 
B)  just-in-time inventory 
C)  MRP 
D)  just-in-time 
E)  CAD 
A)  ERP 
B)  just-in-time inventory 
C)  MRP 
D)  just-in-time 
E)  CAD

Question 18

Apple satisfies consumers' needs for powerful, lightweight, easy-to-use laptops by converting assorted software routines, hardware devices, and miscellaneous parts into portable computers.By doing this, Apple is creating

Accepted Answer

A)  consumer demand. 
B)  market control. 
C)  technological dependence. 
D)  form utility. 
E)  production efficiency. 
A)  consumer demand. 
B)  market control. 
C)  technological dependence. 
D)  form utility. 
E)  production efficiency.

Question 19

All of the following options are available to a firm when capacity exceeds demand except to

Accepted Answer

A)  lay off workers and shut down a portion of the facility. 
B)  operate on a shorter work week. 
C)  produce other goods or services. 
D)  sell unused facilities. 
E)  give away some of the products to selected customers. 
A)  lay off workers and shut down a portion of the facility. 
B)  operate on a shorter work week. 
C)  produce other goods or services. 
D)  sell unused facilities. 
E)  give away some of the products to selected customers.

Question 20

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Accepted Answer

A)  Five 
B)  Ten 
C)  twenty 
D)  thirty 
E)  fifty 
A)  Five 
B)  Ten 
C)  twenty 
D)  thirty 
E)  fifty

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

Firms that produce only a small number of products tend to have

When Dell decided to produce and market an affordable personal computer, it had to consider a number of issues: what the computer would look like, where and how it would be produced, what options it would include, and so on.Supplying answers to these questions is part of

In many cases, customers will travel farther to purchase a(n) than they would travel to purchase a(n) .

Which of the following products is most likely to require a fixed-position layout?

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers.Gio is a(n) ____ manager.

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

The term magnitude is used to describe the number of production processes that are used to produce products or services.

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes.Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

Because customer preferences must be considered, ____ play an important role in product-line decisions.

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Ximena is in charge of examining the quality of work in process at a furniture factory.Ximena's duty is referred to as

The ____ is an award given to organisations that apply and are judged to be outstanding in specific managerial tasks.

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Sneider, an exercise equipment manufacturer with multiple facilities, has a system that not only controls inventory but also monitors quality, sales, and the inventory of suppliers.This is a(n) ____ system.

Apple satisfies consumers' needs for powerful, lightweight, easy-to-use laptops by converting assorted software routines, hardware devices, and miscellaneous parts into portable computers.By doing this, Apple is creating

All of the following options are available to a firm when capacity exceeds demand except to

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

Exam 8: Products and Services

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

____ is a disciplined approach that relies on statistical data and improved methods to eliminate defects from a firm's products and services.

Firms that produce only a small number of products tend to have

When Dell decided to produce and market an affordable personal computer, it had to consider a number of issues: what the computer would look like, where and how it would be produced, what options it would include, and so on.Supplying answers to these questions is part of

In many cases, customers will travel farther to purchase a(n) ____ than they would travel to purchase a(n) ____.

Which of the following products is most likely to require a fixed-position layout?

Gio is in charge of making sure the raw steel brought into her company's factory is turned into high-quality bearings for sale to customers.Gio is a(n) ____ manager.

Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought.

The term magnitude is used to describe the number of production processes that are used to produce products or services.

Tom's Toothpicks and Don's Doghouses both use lumber as the major input in their conversion processes.Although the input is the same for each factory, the ____ of the conversion process varies greatly between the two.

Because customer preferences must be considered, ____ play an important role in product-line decisions.

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

Ximena is in charge of examining the quality of work in process at a furniture factory.Ximena's duty is referred to as

The ____ is an award given to organisations that apply and are judged to be outstanding in specific managerial tasks.

Since ISO 9000 quality standards were developed in Switzerland and affect only European firms, they don't apply to firms in the United States doing business in Europe.

Sneider, an exercise equipment manufacturer with multiple facilities, has a system that not only controls inventory but also monitors quality, sales, and the inventory of suppliers.This is a(n) ____ system.

Apple satisfies consumers' needs for powerful, lightweight, easy-to-use laptops by converting assorted software routines, hardware devices, and miscellaneous parts into portable computers.By doing this, Apple is creating

All of the following options are available to a firm when capacity exceeds demand except to

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Introduction to Business

Responsible Business

Global Business

Types of Business Ownership

Small Business, Entrepreneurship, and Franchises

Leadership and Managing a Business

Flexibility Within the Organisation

Recruitment and Retaining the Best Employees

Employee Motivation and Team Building

The Marketing Concept

Aproduct Development and Pricing Strategies

Marketing Channels

Marketing Communications

Social Media and E-Business

Introduction to Management Accounting

Money and the Banking System

Financial Management

Personal Finances and Investments

Filters

In many cases, customers will travel farther to purchase a(n) than they would travel to purchase a(n) .