Question 1

Once they are made aware of the pollution problem, most firms respond rather than waiting to be cited by the EPA.

Accepted Answer

A) True 
 B)False

Question 2

A firm's social responsibility program will be ineffective if it has less than the total commitment of the company's top business officials.

Accepted Answer

A) True 
 B)False

Question 3

You are the decision maker for purchasing office equipment in your organization.One sales representative privately offers you season tickets to the Chicago Bears if you help him out.This tactic is _____.

Accepted Answer

A)  a corporate discount 
B)  a common business practice 
C)  a bribe 
D)  personal selling 
E)  ethical 
A)  a corporate discount 
B)  a common business practice 
C)  a bribe 
D)  personal selling 
E)  ethical

Question 4

Congress created the ____ in 1980 to help pay for cleaning up land polluted with chemicals and toxic wastes.

Accepted Answer

A)  Environmental Protection Agency 
B)  Land Pollution Act 
C)  Clean-Up Fund 
D)  Landfill Recovery Fund 
E)  Superfund 
A)  Environmental Protection Agency 
B)  Land Pollution Act 
C)  Clean-Up Fund 
D)  Landfill Recovery Fund 
E)  Superfund

Question 5

A program to implement social responsibility in business begins with

Accepted Answer

A)  total commitment of the firm. 
B)  careful planning. 
C)  appointment of a director. 
D)  a board of directors meeting. 
E)  conducting a social audit. 
A)  total commitment of the firm. 
B)  careful planning. 
C)  appointment of a director. 
D)  a board of directors meeting. 
E)  conducting a social audit.

Question 6

"We are busy producing and marketing profitable products for society to enjoy! Now you want us to provide legal services, day-care centers, and counseling for AIDS victims and alcohol and drug abusers.If we do all these things, what role will the government, church, and family play?" exclaimed the vice president of Milam Corporation.What persuasive argument would you use to influence this manager to become more socially responsive?

Accepted Answer

A)  Business has the technical, financial, and managerial resources needed to tackle today's complex economic issues. 
B)  Social problems affect society in general, so individual businesses probably should not be expected to solve these problems. 
C)  By helping to solve social issues, business can create a more stable environment for long-term profitability. 
D)  Socially responsible decision making by business firms will not prevent increased government intervention, which only forces businesses to do what they fail to do voluntarily. 
E)  Corporate time, money, and talent should be used to maximize profits, not to solve society's problems. 
A)  Business has the technical, financial, and managerial resources needed to tackle today's complex economic issues. 
B)  Social problems affect society in general, so individual businesses probably should not be expected to solve these problems. 
C)  By helping to solve social issues, business can create a more stable environment for long-term profitability. 
D)  Socially responsible decision making by business firms will not prevent increased government intervention, which only forces businesses to do what they fail to do voluntarily. 
E)  Corporate time, money, and talent should be used to maximize profits, not to solve society's problems.

Question 7

What are the three sets of factors that influence the standards of behavior in an organization?

Accepted Answer

A)  organizational norms, circumstances, morals 
B)  peer pressure, attitudes, social factors 
C)  historical factors, management attitudes, opportunity 
D)  opportunity, individual factors, social factors 
E)  financial factors, opportunity, morals 
A)  organizational norms, circumstances, morals 
B)  peer pressure, attitudes, social factors 
C)  historical factors, management attitudes, opportunity 
D)  opportunity, individual factors, social factors 
E)  financial factors, opportunity, morals

Question 8

Consumers will probably pay in large part for cleaning up our environment through increased taxes or increased product costs.

Accepted Answer

A) True 
 B)False

Question 9

The economic model of social responsibility was developed in a period when the primary concern of firms was

Accepted Answer

A)  long-term success and profitability. 
B)  improving the quality of life. 
C)  short-run profits and survival. 
D)  complete customer satisfaction and expansion. 
E)  having safe and satisfied employees. 
A)  long-term success and profitability. 
B)  improving the quality of life. 
C)  short-run profits and survival. 
D)  complete customer satisfaction and expansion. 
E)  having safe and satisfied employees.

Question 10

XYZ Coffee
Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone.
She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee."
-Refer to XYZ Coffee.Which basic consumer right was infringed when Nancy bought the espresso machine?

Accepted Answer

A)  the right to safety 
B)  the right to be heard 
C)  the right to service 
D)  the right to respect 
E)  the right to choose 
A)  the right to safety 
B)  the right to be heard 
C)  the right to service 
D)  the right to respect 
E)  the right to choose

Question 11

Define a code of ethics.Do codes cover every business situation?

Accepted Answer

A code of ethics, also known as an ethic

Question 12

Bob Johnson has a tenth-grade education and has been employed only once, for a very short period of time, since quitting school five years ago.His poor education and chronic history of unemployment suggest that he could be helped greatly by contacting the

Accepted Answer

A)  National Alliance of Business. 
B)  Equal Employment Opportunity Commission. 
C)  local Chamber of Commerce. 
D)  American Federation of Labor. 
E)  Affirmative Action Bureau. 
A)  National Alliance of Business. 
B)  Equal Employment Opportunity Commission. 
C)  local Chamber of Commerce. 
D)  American Federation of Labor. 
E)  Affirmative Action Bureau.

Question 13

Tom stormed into the office, exclaiming, "That's the last straw! I've experienced unethical behavior at this company one time too many.I'll be calling the press immediately." It appears that Tom is about to engage in ______.

Accepted Answer

A)  an unethical practice 
B)  corporate ethics 
C)  whistling 
D)  trumpeting 
E)  whistle-blowing 
A)  an unethical practice 
B)  corporate ethics 
C)  whistling 
D)  trumpeting 
E)  whistle-blowing

Question 14

As a result of the Bhopal incident, in which a toxic gas leak killed thousands of people, officials at Union Carbide have dedicated themselves to operating their business ethically.Ways in which the company can encourage ethical behavior include all of the following except

Accepted Answer

A)  formalizing a corporate code of ethics. 
B)  encouraging whistle-blowing. 
C)  holding ethics training sessions. 
D)  requiring that ethical behavior be profitable. 
E)  promoting open decision making. 
A)  formalizing a corporate code of ethics. 
B)  encouraging whistle-blowing. 
C)  holding ethics training sessions. 
D)  requiring that ethical behavior be profitable. 
E)  promoting open decision making.

Question 15

A code of ethics is a written guide to acceptable and ethical behavior as defined by an organization.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following scenarios provides the best example of whistle-blowing?

Accepted Answer

A)  Jonathon fails to meet his sales quota for the month and is reported to the regional manager for special review. 
B)  Christine tells her husband about illegal environmental dumping she suspects her company is doing. 
C)  William gives an interview on NBC's Dateline about the opportunities available at his company. 
D)  Geena speaks to her boss about how uncomfortable she is with the sexual jokes one of her coworkers frequently tells at the office. 
E)  Marie has grown tired of her company's unsafe practices and reports them to OSHA, a governmental agency that regulates safety. 
A)  Jonathon fails to meet his sales quota for the month and is reported to the regional manager for special review. 
B)  Christine tells her husband about illegal environmental dumping she suspects her company is doing. 
C)  William gives an interview on NBC's Dateline about the opportunities available at his company. 
D)  Geena speaks to her boss about how uncomfortable she is with the sexual jokes one of her coworkers frequently tells at the office. 
E)  Marie has grown tired of her company's unsafe practices and reports them to OSHA, a governmental agency that regulates safety.

Question 17

Negotiated settlements for cleaning up hazardous wastes became known as sweetheart deals because the EPA helped only those companies friendly to them.

Accepted Answer

A) True 
 B)False

Question 18

____ consists of all activities undertaken to protect the rights of consumers.

Accepted Answer

A)  Consumerism 
B)  Bill of rights 
C)  Lobbying 
D)  Caveat emptor 
E)  Protectionism 
A)  Consumerism 
B)  Bill of rights 
C)  Lobbying 
D)  Caveat emptor 
E)  Protectionism

Question 19

Define consumerism.

Accepted Answer

The answer of Define consumerism....

Question 20

The company you work for recently has committed itself to implementing a program of social responsibility.After the company has gotten the commitment of top executives, planned the program, and appointed a program director, you suggest that a(n) ____ be prepared periodically to evaluate the success of the program.

Accepted Answer

A)  research report 
B)  social audit 
C)  ethics evaluation 
D)  departmental memorandum 
E)  social actions report 
A)  research report 
B)  social audit 
C)  ethics evaluation 
D)  departmental memorandum 
E)  social actions report

Once they are made aware of the pollution problem, most firms respond rather than waiting to be cited by the EPA.

A firm's social responsibility program will be ineffective if it has less than the total commitment of the company's top business officials.

You are the decision maker for purchasing office equipment in your organization.One sales representative privately offers you season tickets to the Chicago Bears if you help him out.This tactic is _____.

Congress created the ____ in 1980 to help pay for cleaning up land polluted with chemicals and toxic wastes.

A program to implement social responsibility in business begins with

What are the three sets of factors that influence the standards of behavior in an organization?

Consumers will probably pay in large part for cleaning up our environment through increased taxes or increased product costs.

The economic model of social responsibility was developed in a period when the primary concern of firms was

Define a code of ethics.Do codes cover every business situation?

Bob Johnson has a tenth-grade education and has been employed only once, for a very short period of time, since quitting school five years ago.His poor education and chronic history of unemployment suggest that he could be helped greatly by contacting the

Tom stormed into the office, exclaiming, "That's the last straw! I've experienced unethical behavior at this company one time too many.I'll be calling the press immediately." It appears that Tom is about to engage in ______.

As a result of the Bhopal incident, in which a toxic gas leak killed thousands of people, officials at Union Carbide have dedicated themselves to operating their business ethically.Ways in which the company can encourage ethical behavior include all of the following except

A code of ethics is a written guide to acceptable and ethical behavior as defined by an organization.

Which of the following scenarios provides the best example of whistle-blowing?

Negotiated settlements for cleaning up hazardous wastes became known as sweetheart deals because the EPA helped only those companies friendly to them.

____ consists of all activities undertaken to protect the rights of consumers.

Define consumerism.

Exploring the World of Business and Economics

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

Filters

Exam 2: Being Ethical and Socially Responsible

Once they are made aware of the pollution problem, most firms respond rather than waiting to be cited by the EPA.

A firm's social responsibility program will be ineffective if it has less than the total commitment of the company's top business officials.

You are the decision maker for purchasing office equipment in your organization.One sales representative privately offers you season tickets to the Chicago Bears if you help him out.This tactic is _____.

Congress created the ____ in 1980 to help pay for cleaning up land polluted with chemicals and toxic wastes.

A program to implement social responsibility in business begins with

What are the three sets of factors that influence the standards of behavior in an organization?

Consumers will probably pay in large part for cleaning up our environment through increased taxes or increased product costs.

The economic model of social responsibility was developed in a period when the primary concern of firms was

Define a code of ethics.Do codes cover every business situation?

Bob Johnson has a tenth-grade education and has been employed only once, for a very short period of time, since quitting school five years ago.His poor education and chronic history of unemployment suggest that he could be helped greatly by contacting the

Tom stormed into the office, exclaiming, "That's the last straw! I've experienced unethical behavior at this company one time too many.I'll be calling the press immediately." It appears that Tom is about to engage in ______.

As a result of the Bhopal incident, in which a toxic gas leak killed thousands of people, officials at Union Carbide have dedicated themselves to operating their business ethically.Ways in which the company can encourage ethical behavior include all of the following except

A code of ethics is a written guide to acceptable and ethical behavior as defined by an organization.

Which of the following scenarios provides the best example of whistle-blowing?

Negotiated settlements for cleaning up hazardous wastes became known as sweetheart deals because the EPA helped only those companies friendly to them.

____ consists of all activities undertaken to protect the rights of consumers.

Define consumerism.

Exploring the World of Business and Economics

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

Filters