Exam 14: Managing Quality Improvement Teams and Projects

The scope of a natural work group is customer- or region-centered.

Which of the following is a reason why employees like teams?

Quality management is a vehicle by which leaders abdicate their responsibility.

________ are simple tools to help teams identify objectives, participants, and expected benefits from projects.

Quality professionals are unanimous: in order to be successful in achieving teamwork and participation, strong leadership both at the company level and within the team is essential.

One of the ground rules for effective teams is to agree openly with every member of the group.

The ________ is a flipchart or whiteboard where topics that are off the subject are parked with the agreement that these topics will be candidates for the next meeting's agenda.

Avoidance involves letting things work themselves out without involving a leader.

Only preliminary data is required to perform baselining or intervention analysis effectively.

________ is the stage at which the team members begin to get to know each other, and agreements have not yet been made that facilitate smooth interaction between team members.

Which of the following is not a component of a constructive conflict resolution system designed to reduce or eliminate conflict in organizations?

Coordination is one of the components of constructive conflict resolution.

In the context of quality teams, ________ is the need for mutual support and encouragement between line management and project managers as well as personal loyalty of project managers to their teams and organizations.

________ are teams that rarely or never physically meet, except in electronic meetings using group decision software.

________ work to improve processes and customer service.

Perform a cost-benefit analysis with payback period calculation using the following data: Direct Costs • 15 laptops-$1,850/each • A server-$2,100 • Network installation-$16,500 • Software-$22,500 Indirect Costs • Training-$10,000 Annualized Benefits • Increased capacity-$250,000

In a study of project managers who were involved in project teams, two of the motivators that emerged were creative autonomy and recognition for personal achievement.

Which of the following key stages of team activity involves persuading people that an improvement is possible and finding champions and cheerleaders of the plan?

In the ________ stage of the conflict resolution process, people are at odds, and competition or aggression ensues.

One of the biggest reasons why so many influential voices call for participation and teamwork to manage businesses today is ________ in the workplace.