Exam 21: Managing Operations

Match the term with its definition.Some terms may not be used a.ABC method b.Associative forecasting c.Cooperative purchasing organisation d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -Forecasting that considers a variety of variables to determine expected sales.

Of the following, which is of greatest concern to a production manager?

Martha knows that to be successful, everything her company does must create customer:

Shoichiro Toyoda, former president of Toyota Motors, built on Ford's concepts and focused on the need to eliminate waste from the production system.He followed a(n) _______ approach.

Operations refer to the processes used to create and deliver a good or service.

After describing common inventory record-keeping systems, what are guidelines for their use?

Which aspect is the most descriptive of a product operation as opposed to a service operation?

By conforming to ISO 9000, a small manufacturing firm could achieve improvements in:

A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.

Buying components is preferable to making them when it is necessary to protect a secret design for a seasonal item.

The ideal quantity of an item to purchase is referred to as the economic order quantity (EOQ).

A category 'C' item in the ABC method of inventory management for a college bookstore would be:

Which item is a tangible output for a bed and breakfast inn guest?

Duff's Buffet offers a discount for lunches on Tuesdays.Duff's is using:

A reason to buy component parts is:

Adoption of the just-in-time inventory system requires:

The cost of getting quality right may be more than a small business can bear.

Holly is a business consultant who assists new companies in writing business plans.What type of manufacturing operation would Holly's business be considered and what are important characteristics for operational success?

The ABC method of inventory management is founded on the notion that:

Match the term with its definition.Some terms may not be used a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The standards governing international certification of a business's quality management procedures.