Exam 21: Managing Operations

Technology can adequately replace the human touch when the needs of the customer involve large amounts of data.

Outsourcing non-competitive functions can free the entrepreneur to focus on his/her greatest strengths.

Acceptance sampling makes it possible to determine tolerance limits that allow for inherent variation due to chance.

Match the term with its definition.Some terms may not be used a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -The most restrictive limit on capacity, determining the capacity of the entire system.

Measuring quality in a service business is easier than measuring quality in a production business.All you have to do is ask the customer.

Match the term with its definition.Some terms may not be used a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -A form of manufacturing with output that more closely resembles a product stream than individual products.

Flexible management systems use machine automation to cut manufacturing costs while satisfying customer needs.

Match the term with its definition.Some terms may not be used a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -Manufacturing operations designed for long production runs of high-volume, standardised products.

Kaoru Ishikawa contends that 95 per cent of the typical company's quality problems can be solved by using "The Basic Six" quality tools.

The importance of purchasing rests on three areas: quality, service and cost.

The most important reason why a small business should build good relationships with large suppliers is:

Terrell is trying to decide whether to concentrate his purchases with one supplier or diversify with two or three.One factor in favour of a single supplier is:

Match the term with its definition.Some terms may not be used a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -Measured parameters that fall on a continuum, such as weight or length.