Exam 21: Managing Operations

Match the term with its definition.Some terms may not be used a.Acceptance sampling b.Attributes c.Bottleneck d.Constraint e.Inspection f.ISO 9000 g.Operations h.Operations management i.Poka-Yoke j.Quality k.Total quality management l.Variables -Any point in the operations process where limited capacity reduces the production capability of an entire chain of activities.

Manufacturers with seasonal demand schedules often hire temps during peak production and keep only skeleton crews the rest of the year.

Match the term with its definition.Some terms may not be used a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -The processes used to create and deliver a product or service.

Quality is best defined as the totality of features and characteristics of a product or service that impacts the business's ability to satisfy stated or implied needs.

Which of the following is an example of 'quality'?

Businesses who pay attention to operating details are stronger than those who empower their customers for quality improvement.

Myra operates a punch press on a production line.Because she is slower than the operators both before and after her in the process, work stacks up at her press.This is known as a _________:

The approach that recognises the assets and activities of the company are interdependent and should be managed so as to maximise the company's performance is:

Cooperative purchasing organisations are businesses that specialise in the purchasing function and provide this service to small businesses.

Only product businesses have an operations process.

Tanya owns TT's T-shirts, a sports clothing production company that produces embroidered shirts that are monogrammed.TT has identified a constraint with her monogramming machine in that the work flow slows considerably due to the shirts not being fed into the machine properly and the machine taking a certain amount of time.How could this problem be addressed?

While large corporations have access to data mining techniques for insights into customer buying patterns, small companies typically cannot afford the software.

Which solution to a constraint would increase efficiency?

Match the term with its definition.Some terms may not be used a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -An approach that emphasises efficiency through elimination of waste.

One factor that differentiates the operations of a service firm from manufacturing is its:

If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) ______ should be used.

Event management companies use project manufacturing.

The topic of discussion during the monthly senior managers' meeting is how best to manufacture the company's product with existing materials, manpower and machinery.This discussion is about:

Match the term with its definition.Some terms may not be used a.Continuous manufacturing b.Flexible manufacturing systems c.Job shops d.Lean production e.Make-or-buy decisions f.Operations g.Outsourcing h.Poka-yoke i.Project manufacturing j.Repetitive manufacturing k.Supply Chain Operations Reference model l.Synchronous manufacturing -An approach that recognises the interdependence of assets and activities and manages them to optimise the entire business's performance.

Match the term with its definition.Some terms may not be used a.ABC method b.Associative forecasting c.Cooperative purchasing organisation d.Cycle counting e.Demand management strategies f.Economic order quantity g.Just-in-time inventory system h.Perpetual inventory system i.Physical inventory system j.Poka-yoke k.Statistical inventory control l.Two-bin inventory system -An organisation in which small businesses combine their demand for products or services in order to negotiate as a group with suppliers.