Exam 8: Decision Making and Problem Solving

Match each of the following situations with the concept it most clearly illustrates. a.Hugh needs to buy a new laptop.He searches online until he finds the first laptop that fits his price and performance needs, and then he immediately buys it. b.In a hand of poker, Kevin makes a bid and Thandeka calls.Later, Kevin makes a higher bid, and Thandeka calls again.At the end of the hand, when Thandeka goes all in, Kevin is almost certain she has the better cards.However, because he has already invested so much in the hand, Kevin feels obliged to call. c.On paper, the candidate seems excellent, so Nina invites him for an interview, which goes swimmingly.Still, something about the guy seems 'off' to Nina, and though she can't put her finger on what it is, she hires someone else. d.Unathi knows that the laptop she is about to buy from the electronics store is both more expensive and of lower quality than a laptop she could buy online.However, she desperately needs a laptop immediately, so she goes ahead with the purchase. -intuition

Contingency plans are alternative actions that can be taken if the primary course of action is unexpectedly disrupted or rendered inappropriate.

One of the strengths of the __________ to decision making is that its forces the decision maker to consider a decision in a logical, sequential manner, and the in-depth analysis of alternatives enables the decision maker to choose on the basis of information rather than emotion or social pressure.

One basis for making programmed decisions is

__________ refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.

Which of the following statements about non-programmed decisions is false?

Post-decision __________ refers to the doubt, tension, or regret that often follows making a decision when more than one alternative was attractive.

Compare and contrast the classifications of programmed and non-programmed decisions.Give an example of each type of decision.

The decision maker who lacks enough information to estimate the probability of outcomes faces a condition of certainty.

The rational decision-making process assumes that managers follow an unsystematic, random process when evaluating alternatives.

One important method for enhancing creativity is to make it a part of the organisation's

The behavioural model focuses on human behaviours and tendencies when evaluating the decision-making process.

While driving home from a hard day at work, Nkosazana finally realises the solution to the problem she had been having with a certain customer.Nkosazana just reached which stage of the creative process?

The Delphi technique uses which of the following to gather opinions from experts?

According to research, the common attributes of creative individuals include which of the following?

Ayanda's recent decision about which company her conglomerate should buy was a programmed decision.

The rational decision-making approach assumes that decision makers

All of the following are used in the nominal group technique of decision making EXCEPT

Group polarisation is the tendency for group members to converge on a common decision outcome or solution.

The behavioural approach to decision making is characterised by all of the following EXCEPT that it uses