Question 1

An illusion of invulnerability and stereotyped views of 'enemy' leaders are symptoms of groupthink.

Accepted Answer

A) True 
 B)False

Question 2

Creative thinking is enhanced by which of the following?

Accepted Answer

A)  Attraction to complexity 
B)  High levels of energy 
C)  Intelligence 
D)  Openness 
E)  All of these are correct. 
A)  Attraction to complexity 
B)  High levels of energy 
C)  Intelligence 
D)  Openness 
E)  All of these are correct.

Question 3

The decision-making conditions of certainty, uncertainty and risk are relevant while the decision maker is

Accepted Answer

A)  stating the situational goal. 
B)  identifying the problem. 
C)  evaluating alternatives. 
D)  generating alternatives. 
E)  determining the decision type. 
A)  stating the situational goal. 
B)  identifying the problem. 
C)  evaluating alternatives. 
D)  generating alternatives. 
E)  determining the decision type.

Question 4

Which information condition lies between certainty and uncertainty in making decisions?

Accepted Answer

A)  Risk 
B)  Coin tossing 
C)  Problem solving 
D)  Decision rules 
E)  Guesswork 
A)  Risk 
B)  Coin tossing 
C)  Problem solving 
D)  Decision rules 
E)  Guesswork

Question 5

All of the following are symptoms of groupthink EXCEPT

Accepted Answer

A)  an illusion of invulnerability. 
B)  collective efforts to rationalise or discount warnings. 
C)  a lack of idea promotion from the group leader. 
D)  stereotyped views of enemy leaders. 
E)  direct pressure on members who present contrary views. 
A)  an illusion of invulnerability. 
B)  collective efforts to rationalise or discount warnings. 
C)  a lack of idea promotion from the group leader. 
D)  stereotyped views of enemy leaders. 
E)  direct pressure on members who present contrary views.

Question 6

The final stage of the rational decision-making process involves implementing the decision.

Accepted Answer

A) True 
 B)False

Question 7

__________ decisions are well structured, recurring and made according to decision rules.

Accepted Answer

The answer of __________ decisions are well structured, recurring and...

Question 8

__________ is knowingly accepting less than the best possible outcome.

Accepted Answer

The answer of __________ is knowingly accepting less than the...

Question 9

Match each of the following situations with the stage of the rational approach to decision making it most clearly illustrates.
a.Sifiso looks up business school rankings to determine which schools would consider his Grade 11 marks to be competitive.
b.Sifiso decides which business schools he would like to attend.
c.If all of the business schools he applies to reject him, Bob will try to raise his Grade 12 marks and apply again next year.
d.Sifiso completes and sends out applications to the business schools he would like to attend.
e.Sifiso wants to go to a good business school.
f.After determining which high-quality schools he has a reasonable shot of getting into, Sifiso uses a combination of factors - price, location and teacher ratings - to compare them.
-choose an alternative

Accepted Answer

The answer of Match each of the following situations with...

Question 10

If a Human Resources manager can estimate the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of

Accepted Answer

A)  certainty. 
B)  estimation. 
C)  risk. 
D)  uncertainty. 
E)  rationalisation. 
A)  certainty. 
B)  estimation. 
C)  risk. 
D)  uncertainty. 
E)  rationalisation.

Question 11

Suboptimising involves selecting the first acceptable solution that meets minimal requirements.

Accepted Answer

A) True 
 B)False

Question 12

The risk of groupthink may be curbed by increasing the __________ of senior management.

Accepted Answer

A)  homogeneity 
B)  size 
C)  male-to-female ratio 
D)  diversity 
E)  None of these are correct. 
A)  homogeneity 
B)  size 
C)  male-to-female ratio 
D)  diversity 
E)  None of these are correct.

Question 13

In problem-solving tasks, groups usually develop more and better solutions than individuals.

Accepted Answer

A) True 
 B)False

Question 14

Which mode of thinking occurs when people are deeply involved in a cohesive in-group and members' strivings for unanimity override their motivation to appraise alternative courses of action realistically?

Accepted Answer

A)  Brainstorming 
B)  Groupthink 
C)  Escalation of commitment 
D)  Group polarisation 
E)  Risk propensity 
A)  Brainstorming 
B)  Groupthink 
C)  Escalation of commitment 
D)  Group polarisation 
E)  Risk propensity

Question 15

A(n) __________ plan is an alternative course of action that can be taken if the primary course of action is unexpectedly disrupted or rendered inappropriate.

Accepted Answer

The answer of A(n) __________ plan is an alternative course...

Question 16

Order the steps of the creative process.
a.
insight
b.
incubation
c.
verification
d.
preparation

Accepted Answer

The answer of Order the steps of the creative process.
a.
insight
b.
incubation
c.
verification
d.
preparation...

Question 17

Post-decision dissonance is doubt about a choice that has already been made.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements about brainstorming is false?

Accepted Answer

A)  It's used in the idea generation phase of decision making. 
B)  Members present ideas and clarify them. 
C)  Ideas are recorded in secret. 
D)  Ideas are recorded on a flip chart. 
E)  It does not provide resolution to the problem. 
A)  It's used in the idea generation phase of decision making. 
B)  Members present ideas and clarify them. 
C)  Ideas are recorded in secret. 
D)  Ideas are recorded on a flip chart. 
E)  It does not provide resolution to the problem.

Question 19

Non-programmed decisions are usually made by

Accepted Answer

A)  all employees within an organisation. 
B)  union workers. 
C)  upper management. 
D)  middle management. 
E)  lower management. 
A)  all employees within an organisation. 
B)  union workers. 
C)  upper management. 
D)  middle management. 
E)  lower management.

Question 20

Non-programmed decisions require problem solving that identifies answers to unique questions or issues.

Accepted Answer

A) True 
 B)False

An illusion of invulnerability and stereotyped views of 'enemy' leaders are symptoms of groupthink.

Creative thinking is enhanced by which of the following?

The decision-making conditions of certainty, uncertainty and risk are relevant while the decision maker is

Which information condition lies between certainty and uncertainty in making decisions?

All of the following are symptoms of groupthink EXCEPT

The final stage of the rational decision-making process involves implementing the decision.

__________ decisions are well structured, recurring and made according to decision rules.

__________ is knowingly accepting less than the best possible outcome.

If a Human Resources manager can estimate the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of

Suboptimising involves selecting the first acceptable solution that meets minimal requirements.

The risk of groupthink may be curbed by increasing the __________ of senior management.

In problem-solving tasks, groups usually develop more and better solutions than individuals.

Which mode of thinking occurs when people are deeply involved in a cohesive in-group and members' strivings for unanimity override their motivation to appraise alternative courses of action realistically?

A(n) __________ plan is an alternative course of action that can be taken if the primary course of action is unexpectedly disrupted or rendered inappropriate.

Order the steps of the creative process. a. insight b. incubation c. verification d. preparation

Post-decision dissonance is doubt about a choice that has already been made.

Which of the following statements about brainstorming is false?

Non-programmed decisions are usually made by

Non-programmed decisions require problem solving that identifies answers to unique questions or issues.

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Exam 8: Decision Making and Problem Solving

An illusion of invulnerability and stereotyped views of 'enemy' leaders are symptoms of groupthink.

Creative thinking is enhanced by which of the following?

The decision-making conditions of certainty, uncertainty and risk are relevant while the decision maker is

Which information condition lies between certainty and uncertainty in making decisions?

All of the following are symptoms of groupthink EXCEPT

The final stage of the rational decision-making process involves implementing the decision.

__________ decisions are well structured, recurring and made according to decision rules.

__________ is knowingly accepting less than the best possible outcome.

If a Human Resources manager can estimate the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of

Suboptimising involves selecting the first acceptable solution that meets minimal requirements.

The risk of groupthink may be curbed by increasing the __________ of senior management.

In problem-solving tasks, groups usually develop more and better solutions than individuals.

Which mode of thinking occurs when people are deeply involved in a cohesive in-group and members' strivings for unanimity override their motivation to appraise alternative courses of action realistically?

A(n) __________ plan is an alternative course of action that can be taken if the primary course of action is unexpectedly disrupted or rendered inappropriate.

Order the steps of the creative process. a. insight b. incubation c. verification d. preparation

Post-decision dissonance is doubt about a choice that has already been made.

Which of the following statements about brainstorming is false?

Non-programmed decisions are usually made by

Non-programmed decisions require problem solving that identifies answers to unique questions or issues.

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters