Question 1

In the study of groupthink, which of the following terms refers to self-appointed members who shield the group from conflicting information?

Accepted Answer

A)  Group rationalisers 
B)  Group poles 
C)  Risky shifters 
D)  Self-censors 
E)  Mindguards 
A)  Group rationalisers 
B)  Group poles 
C)  Risky shifters 
D)  Self-censors 
E)  Mindguards

Question 2

__________ decisions tend to involve situations that occur often in a company.

Accepted Answer

A)  Non-programmed 
B)  Procedural 
C)  Repetitive 
D)  Major 
E)  Programmed 
A)  Non-programmed 
B)  Procedural 
C)  Repetitive 
D)  Major 
E)  Programmed

Question 3

Insight represents a period of less intense conscious concentration during which knowledge and ideas develop.

Accepted Answer

A) True 
 B)False

Question 4

When __________, the decision maker knowingly accepts less than the best possible outcome.

Accepted Answer

A)  optimising 
B)  suboptimising 
C)  compromising 
D)  satisficing 
E)  narrowing 
A)  optimising 
B)  suboptimising 
C)  compromising 
D)  satisficing 
E)  narrowing

Question 5

The Delphi technique is designed for use by groups that

Accepted Answer

A)  are very large. 
B)  are very small. 
C)  do not meet face to face. 
D)  have suffered from groupthink in the past. 
E)  are familiar with the rules of brainstorming. 
A)  are very large. 
B)  are very small. 
C)  do not meet face to face. 
D)  have suffered from groupthink in the past. 
E)  are familiar with the rules of brainstorming.

Question 6

Non-programmed decisions are most common at which level of the organisation?

Accepted Answer

A)  Lower 
B)  Top 
C)  Managerial 
D)  Subordinate 
E)  Middle 
A)  Lower 
B)  Top 
C)  Managerial 
D)  Subordinate 
E)  Middle

Question 7

Being able to see differences between situations, phenomena, or events is a creative ability called __________ thinking.

Accepted Answer

A)  referent 
B)  convergent 
C)  divergent 
D)  emergent 
E)  parallel 
A)  referent 
B)  convergent 
C)  divergent 
D)  emergent 
E)  parallel

Question 8

The Delphi technique is a useful way to gather opinions from experts who

Accepted Answer

A)  don't like each other. 
B)  desire anonymity. 
C)  live far away from each other. 
D)  All of these are correct. 
E)  None of these are correct. 
A)  don't like each other. 
B)  desire anonymity. 
C)  live far away from each other. 
D)  All of these are correct. 
E)  None of these are correct.

Question 9

The second step of the creative process is

Accepted Answer

A)  verification. 
B)  insight. 
C)  incubation. 
D)  preparation. 
E)  application. 
A)  verification. 
B)  insight. 
C)  incubation. 
D)  preparation. 
E)  application.

Question 10

According to the rational decision-making approach, what is the first step of the decision-making process?

Accepted Answer

A)  Identify the problem 
B)  Generate alternatives 
C)  Evaluate alternatives 
D)  State the situational goal 
E)  Determine the decision type 
A)  Identify the problem 
B)  Generate alternatives 
C)  Evaluate alternatives 
D)  State the situational goal 
E)  Determine the decision type

Question 11

A(n) __________ is an informal alliance of individuals or groups formed to achieve a common goal.

Accepted Answer

A)  group 
B)  coalition 
C)  team 
D)  armada 
E)  union 
A)  group 
B)  coalition 
C)  team 
D)  armada 
E)  union

Question 12

Match each of the following situations with the stage of the rational approach to decision making it most clearly illustrates.
a.Sifiso looks up business school rankings to determine which schools would consider his Grade 11 marks to be competitive.
b.Sifiso decides which business schools he would like to attend.
c.If all of the business schools he applies to reject him, Bob will try to raise his Grade 12 marks and apply again next year.
d.Sifiso completes and sends out applications to the business schools he would like to attend.
e.Sifiso wants to go to a good business school.
f.After determining which high-quality schools he has a reasonable shot of getting into, Sifiso uses a combination of factors - price, location and teacher ratings - to compare them.
-generate alternatives

Accepted Answer

The answer of Match each of the following situations with...

Question 13

Which of the following statements about ethical dilemmas is false?

Accepted Answer

A)  They may centre on direct personal gain. 
B)  They may centre on indirect personal gain. 
C)  They may centre on risk propensity. 
D)  They may centre on simple personal preferences. 
E)  All of these are correct. 
A)  They may centre on direct personal gain. 
B)  They may centre on indirect personal gain. 
C)  They may centre on risk propensity. 
D)  They may centre on simple personal preferences. 
E)  All of these are correct.

Question 14

Which of the following terms refers to the tendency of people to make more extreme decisions in a group than when alone?

Accepted Answer

A)  Brainstorming 
B)  Groupthink 
C)  Escalation of commitment 
D)  Group polarisation 
E)  Risk propensity 
A)  Brainstorming 
B)  Groupthink 
C)  Escalation of commitment 
D)  Group polarisation 
E)  Risk propensity

Question 15

Discuss the behavioural aspects of decision making.

Accepted Answer

The behavioural approach acknowledges th

Question 16

The sales department at a local company determines that Product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options.In choosing this product, the sales department is

Accepted Answer

A)  controlling. 
B)  engaged in bounded rationality. 
C)  suboptimising. 
D)  satisficing. 
E)  using procedures and rules of thumb. 
A)  controlling. 
B)  engaged in bounded rationality. 
C)  suboptimising. 
D)  satisficing. 
E)  using procedures and rules of thumb.

Question 17

Kgosi is using the rational decision-making process to decide a course of action for the marketing department.While selecting a preferred alternative, a fellow worker asks, 'What if something unexpected happens during the implementation of the alternative we have selected?' This type of question is an example of

Accepted Answer

A)  implementing the plan. 
B)  developing marketing strategies. 
C)  planning for contingencies. 
D)  negative thinking. 
E)  groupthink. 
A)  implementing the plan. 
B)  developing marketing strategies. 
C)  planning for contingencies. 
D)  negative thinking. 
E)  groupthink.

Question 18

In __________, the decision maker examines alternatives only until a solution that meets minimal requirements is found.

Accepted Answer

A)  optimising 
B)  suboptimising 
C)  compromising 
D)  satisficing 
E)  narrowing 
A)  optimising 
B)  suboptimising 
C)  compromising 
D)  satisficing 
E)  narrowing

Question 19

A __________ decision involves a non-routine, poorly structured problem and cannot be made with existing decision rules.

Accepted Answer

The answer of A __________ decision involves a non-routine, poorly...

Question 20

Decision making is

Accepted Answer

A)  finding the answer to a question. 
B)  choosing one alternative from among several. 
C)  staffing positions within the organisational hierarchy. 
D)  motivating employees to pursue organisational goals. 
E)  fixing problems that arise in the operations of the business. 
A)  finding the answer to a question. 
B)  choosing one alternative from among several. 
C)  staffing positions within the organisational hierarchy. 
D)  motivating employees to pursue organisational goals. 
E)  fixing problems that arise in the operations of the business.

In the study of groupthink, which of the following terms refers to self-appointed members who shield the group from conflicting information?

__________ decisions tend to involve situations that occur often in a company.

Insight represents a period of less intense conscious concentration during which knowledge and ideas develop.

When __________, the decision maker knowingly accepts less than the best possible outcome.

The Delphi technique is designed for use by groups that

Non-programmed decisions are most common at which level of the organisation?

Being able to see differences between situations, phenomena, or events is a creative ability called __________ thinking.

The Delphi technique is a useful way to gather opinions from experts who

The second step of the creative process is

According to the rational decision-making approach, what is the first step of the decision-making process?

A(n) __________ is an informal alliance of individuals or groups formed to achieve a common goal.

Which of the following statements about ethical dilemmas is false?

Which of the following terms refers to the tendency of people to make more extreme decisions in a group than when alone?

Discuss the behavioural aspects of decision making.

The sales department at a local company determines that Product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options.In choosing this product, the sales department is

In __________, the decision maker examines alternatives only until a solution that meets minimal requirements is found.

A __________ decision involves a non-routine, poorly structured problem and cannot be made with existing decision rules.

Decision making is

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Exam 8: Decision Making and Problem Solving

In the study of groupthink, which of the following terms refers to self-appointed members who shield the group from conflicting information?

__________ decisions tend to involve situations that occur often in a company.

Insight represents a period of less intense conscious concentration during which knowledge and ideas develop.

When __________, the decision maker knowingly accepts less than the best possible outcome.

The Delphi technique is designed for use by groups that

Non-programmed decisions are most common at which level of the organisation?

Being able to see differences between situations, phenomena, or events is a creative ability called __________ thinking.

The Delphi technique is a useful way to gather opinions from experts who

The second step of the creative process is

According to the rational decision-making approach, what is the first step of the decision-making process?

A(n) __________ is an informal alliance of individuals or groups formed to achieve a common goal.

Which of the following statements about ethical dilemmas is false?

Which of the following terms refers to the tendency of people to make more extreme decisions in a group than when alone?

Discuss the behavioural aspects of decision making.

The sales department at a local company determines that Product A will moderately boost sales and have a shorter production schedule, so it is decided that this product will be manufactured and sold without considering other options.In choosing this product, the sales department is

In __________, the decision maker examines alternatives only until a solution that meets minimal requirements is found.

A __________ decision involves a non-routine, poorly structured problem and cannot be made with existing decision rules.

Decision making is

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters