Question 1

Which of the following terms refers to attributing our own characteristics to other people?

Accepted Answer

A)  Negative affect 
B)  Positive affect 
C)  Attribution 
D)  Projection 
E)  Obfuscation 
A)  Negative affect 
B)  Positive affect 
C)  Attribution 
D)  Projection 
E)  Obfuscation

Question 2

Engagement is enhanced when employees

Accepted Answer

A)  have clear goals and roles. 
B)  have the resources needed to do a good job. 
C)  get meaningful feedback on their performance. 
D)  are able to use their talents. 
E)  All of these are correct. 
A)  have clear goals and roles. 
B)  have the resources needed to do a good job. 
C)  get meaningful feedback on their performance. 
D)  are able to use their talents. 
E)  All of these are correct.

Question 3

Common dimensions of a person's life that are not tied specifically to work include all of the following EXCEPT

Accepted Answer

A)  hobbies. 
B)  spouse or life companion. 
C)  religious affiliations. 
D)  dependents. 
E)  working hours. 
A)  hobbies. 
B)  spouse or life companion. 
C)  religious affiliations. 
D)  dependents. 
E)  working hours.

Question 4

In which stage of the general adaptation syndrome do people wonder how to cope with stressors?

Accepted Answer

A)  Resistance 
B)  Exhaustion 
C)  Realisation 
D)  Emotion 
E)  Alarm 
A)  Resistance 
B)  Exhaustion 
C)  Realisation 
D)  Emotion 
E)  Alarm

Question 5

Which of the following is a basic cause of stress in organisations?

Accepted Answer

A)  Life change 
B)  Life trauma 
C)  Intrinsic demands 
D)  Extrinsic demands 
E)  Physical demands 
A)  Life change 
B)  Life trauma 
C)  Intrinsic demands 
D)  Extrinsic demands 
E)  Physical demands

Question 6

If a person feels some degree of panic and begins to wonder how to cope, that person has entered the __________ stage of the general adaptation syndrome.

Accepted Answer

The answer of If a person feels some degree of...

Question 7

Our job satisfaction tends to __________ over time, __________ when we change jobs or employers.

Accepted Answer

A)  increase, especially 
B)  decrease, especially 
C)  fluctuate randomly, including 
D)  stay constant, even 
E)  stay constant, except 
A)  increase, especially 
B)  decrease, especially 
C)  fluctuate randomly, including 
D)  stay constant, even 
E)  stay constant, except

Question 8

If your roommate is a C student, the distinctiveness of a recent high grade would be __________ and you would attribute it to __________.

Accepted Answer

A)  high, external causes 
B)  high, internal causes 
C)  low, external causes 
D)  low, internal causes 
E)  There is not enough information given to determine the answer. 
A)  high, external causes 
B)  high, internal causes 
C)  low, external causes 
D)  low, internal causes 
E)  There is not enough information given to determine the answer.

Question 9

Stimuli that cause stress are called stressors.

Accepted Answer

A) True 
 B)False

Question 10

Kiko and Shelly work in an accounting firm.When their boss is promoted, both of them apply for his position and Kiko gets the job.Match each scenario with the type of fairness or unfairness it exemplifies.
a.Shelly doesn't mind that Kiko got the job and she didn't, but she feels insulted that the department director delivered the news to her via e-mail rather than taking the time to tell her in person.
b.Shelly is sad that she didn't get promoted, but given Kiko's greater skill and tenure with the company, Shelly has to admit she probably would have made the same choice herself.
c.Kiko's brother is married to the department director's uncle's cousin's former roommate.However, Shelly is confident that the hiring decision was based on objective criteria, not on nepotism, so she will not file any complaints.
-procedural fairness

Accepted Answer

The answer of Kiko and Shelly work in an accounting...

Question 11

Which of the following is an example of distress?

Accepted Answer

A)  Excessive pressure to perform 
B)  Mental preparations before playing a sport 
C)  Giving a speech 
D)  Getting married 
E)  Getting a promotion 
A)  Excessive pressure to perform 
B)  Mental preparations before playing a sport 
C)  Giving a speech 
D)  Getting married 
E)  Getting a promotion

Question 12

Organisational consequences of stress include a decline in performance, heart disease and headaches.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT a relaxation technique for coping with work stress?

Accepted Answer

A)  Making a to-do list 
B)  Sitting quietly with eyes closed 
C)  Taking a rest break 
D)  Taking a vacation 
E)  Taking a nap 
A)  Making a to-do list 
B)  Sitting quietly with eyes closed 
C)  Taking a rest break 
D)  Taking a vacation 
E)  Taking a nap

Question 14

Stress in organisational settings is not influenced by events that take place outside the organisation.

Accepted Answer

A) True 
 B)False

Question 15

When a large-scale layoff is announced in Raaif's company, all the workers including Raaif begin to complain.According to attribution theory, we would evaluate Raaif's behaviour as exhibiting

Accepted Answer

A)  high consistency. 
B)  high distinctiveness. 
C)  low consistency. 
D)  low consensus. 
E)  high consensus. 
A)  high consistency. 
B)  high distinctiveness. 
C)  low consistency. 
D)  low consensus. 
E)  high consensus.

Question 16

Burnout

Accepted Answer

A)  is most frequently found among high achievers. 
B)  occurs when the worker enrols in stress management programmes. 
C)  occurs when a worker puts too little of himself or herself into the job. 
D)  is more common among women than men. 
E)  is found more often in Type B personalities. 
A)  is most frequently found among high achievers. 
B)  occurs when the worker enrols in stress management programmes. 
C)  occurs when a worker puts too little of himself or herself into the job. 
D)  is more common among women than men. 
E)  is found more often in Type B personalities.

Question 17

If you are satisfied with your job because you are given good benefits, this is a(n) __________ component of your attitude.

Accepted Answer

A)  affect 
B)  intention 
C)  intellect 
D)  behaviour 
E)  cognition 
A)  affect 
B)  intention 
C)  intellect 
D)  behaviour 
E)  cognition

Question 18

Match each scenario with the type of organisational commitment it most clearly illustrates.
a.Tshokolo hates his job, but he has a serious medical condition and can't afford to lose his health insurance, so he stays on.
b.Nyalleng not only loves her job but also everything her organisation stands for.She'd keep working there even if she weren't getting paid.
c.Banele's organisation just paid to spring his sister out of prison, so even though he doesn't like his job as a full-time copy editor and would like to take his chances on the freelance market, he feels like it'd be kind of a jerk move to quit now.
-normative

Accepted Answer

The answer of Match each scenario with the type of...

Question 19

Work-life relationships that are separate from work include all of the following EXCEPT

Accepted Answer

A)  a person's spouse. 
B)  career goals. 
C)  dependants. 
D)  personal life interests. 
E)  friendship networks. 
A)  a person's spouse. 
B)  career goals. 
C)  dependants. 
D)  personal life interests. 
E)  friendship networks.

Question 20

Which of the following refers to the perceived fairness of the amount of information given by the makers of the decision, the treatment of the people affected by the decision, and the explanations received during the making of the decision?

Accepted Answer

A)  Managerial fairness 
B)  Organisational fairness 
C)  Interactional fairness 
D)  Procedural fairness 
E)  Distributive fairness 
A)  Managerial fairness 
B)  Organisational fairness 
C)  Interactional fairness 
D)  Procedural fairness 
E)  Distributive fairness

Which of the following terms refers to attributing our own characteristics to other people?

Engagement is enhanced when employees

Common dimensions of a person's life that are not tied specifically to work include all of the following EXCEPT

In which stage of the general adaptation syndrome do people wonder how to cope with stressors?

Which of the following is a basic cause of stress in organisations?

If a person feels some degree of panic and begins to wonder how to cope, that person has entered the __________ stage of the general adaptation syndrome.

Our job satisfaction tends to over time, when we change jobs or employers.

If your roommate is a C student, the distinctiveness of a recent high grade would be and you would attribute it to .

Stimuli that cause stress are called stressors.

Which of the following is an example of distress?

Organisational consequences of stress include a decline in performance, heart disease and headaches.

Which of the following is NOT a relaxation technique for coping with work stress?

Stress in organisational settings is not influenced by events that take place outside the organisation.

When a large-scale layoff is announced in Raaif's company, all the workers including Raaif begin to complain.According to attribution theory, we would evaluate Raaif's behaviour as exhibiting

Burnout

If you are satisfied with your job because you are given good benefits, this is a(n) __________ component of your attitude.

Work-life relationships that are separate from work include all of the following EXCEPT

Which of the following refers to the perceived fairness of the amount of information given by the makers of the decision, the treatment of the people affected by the decision, and the explanations received during the making of the decision?

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Exam 4: Individual Values, Perceptions and Reactions

Which of the following terms refers to attributing our own characteristics to other people?

Engagement is enhanced when employees

Common dimensions of a person's life that are not tied specifically to work include all of the following EXCEPT

In which stage of the general adaptation syndrome do people wonder how to cope with stressors?

Which of the following is a basic cause of stress in organisations?

If a person feels some degree of panic and begins to wonder how to cope, that person has entered the __________ stage of the general adaptation syndrome.

Our job satisfaction tends to __________ over time, __________ when we change jobs or employers.

If your roommate is a C student, the distinctiveness of a recent high grade would be __________ and you would attribute it to __________.

Stimuli that cause stress are called stressors.

Which of the following is an example of distress?

Organisational consequences of stress include a decline in performance, heart disease and headaches.

Which of the following is NOT a relaxation technique for coping with work stress?

Stress in organisational settings is not influenced by events that take place outside the organisation.

When a large-scale layoff is announced in Raaif's company, all the workers including Raaif begin to complain.According to attribution theory, we would evaluate Raaif's behaviour as exhibiting

Burnout

If you are satisfied with your job because you are given good benefits, this is a(n) __________ component of your attitude.

Work-life relationships that are separate from work include all of the following EXCEPT

Which of the following refers to the perceived fairness of the amount of information given by the makers of the decision, the treatment of the people affected by the decision, and the explanations received during the making of the decision?

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Our job satisfaction tends to over time, when we change jobs or employers.

If your roommate is a C student, the distinctiveness of a recent high grade would be and you would attribute it to .