Exam 1: Succeeding in the Mobile and Social Workplace

Individuals in Western cultures are more relaxed about social status and the appearance of power.

Diversity has become a critical bottom-line business strategy in today's global economy.

The first step in learning intercultural skills is being aware of your own culture and how it contrasts with others.

An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n)____________________.

To improve your listening ability, focus both on what is spoken and what is unspoken.

Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?

Employees in today's workforce must be prepared to write using a variety of media.

Which of the following is a common trait of a business communicator from a low-context culture?

____________________ cues include eye contact, facial expressions, body movements, space, time, territory, and appearance.

Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world.

As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

Establishing a receptive mind-set refers to the listener's openness to learn something new.

Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?

Strategic use of e-mail, internet, voice mail, and texting are most important in developing your

Most people think that the best predictor of a speaker's true feelings is his or her

Most communication is nonverbal.

Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical decisions, and

Trying to write down the majority of what a speaker is saying can improve your listening skills.

Which statement about the effect of social media and communication technology on culture is most accurate?

____________________ such as the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity are essential career attributes in today's workplace.