Exam 7: Organizational Structure and Dynamics

Which type of organizational justice involves people's perceptions of how fair the organization's processes are as the organization carries out tasks and achieves goals?

Which term refers to the process by which individuals attend to, organize, interpret, and retain information from their environments?

Compare and contrast lying and distortion. How are these barriers to effective interpersonal communication?

Which term refers to the pattern of shared values and assumptions about how things are done within an organization?

Organizational _____ is the system of task reporting and authority relationships within which the work of the organization is done.

Briefly describe the work supervisors must do in an organizational setting. What kinds of problems might a supervisor encounter as they act as liaison between management and supervisees?

How would you describe yourself in terms of emotional stability, agreeableness, extraversion, conscientiousness, and openness? How do these personality variables relate to how you see yourself interacting with others in a work setting?

Which of the following interpersonal barriers to communication in agencies refers to any interference with the intended message?

What is the final, remembering phase of Williams' filtering process?

_____ is a form of impression management defined as behavior that attempts to avoid being accountable for the full consequences of one's negative behavior, decisions, and performance.

Which term refers to informal approaches to gaining power or other advantage through means other than merit or luck?

Jasper perceives his colleague Casper as having trouble being punctual in meeting deadlines, and therefore perceives everything Casper does negatively even when his work is done well and punctually. This is an individual perceptual error entitled:

Organizational culture is the manner in which an organization divides its labor into specific tasks.

Why is it important to understand the politics of the organization in which you work?

In the filtering process of perception, the organization phase is the process of remembering interpreted information.

Which term refers to an assessment of the location of power in an organization and the type of political behavior that is likely to happen identifying politically active individuals and coalitions in the organization, the amount of power they have, and the likely ways they will use their power?

Projection refers to evaluating another person solely on the basis of one attribute, either favorable or unfavorable.

Which of the following is NOT one of the guidelines cited in the text to improve ethical interpersonal communication in agencies?

Which term is defined as having a fixed mental picture of a member of some specified group based on some attribute or attributes that reflect an overly simplified view of that group, without consideration or appreciation of individual differences?

One of the tactics described in the text that should be used in agency politics is the strategy of divide and conquer.