Question 1

A proposed program's purpose should articulate all of the following facets except:

Accepted Answer

A)  Defining the unmet need 
B)  Specifying the services to be provided 
C)  Identifying the clientele 
D)  Identifying the opposition 
A)  Defining the unmet need 
B)  Specifying the services to be provided 
C)  Identifying the clientele 
D)  Identifying the opposition D

Question 2

PERT stands for Personal Estimation of Resource Target.

Accepted Answer

A) True 
 B)False  False

Question 3

Your agency contracts with another agency to furnish vocational rehabilitation counseling, instead of trying to provide it. This is called:

Accepted Answer

A)  S ubstitute contracting 
B)  P urchase-of-service-contract 
C)  T hird party fee 
D)  C ontinuity of service 
A)  S ubstitute contracting 
B)  P urchase-of-service-contract 
C)  T hird party fee 
D)  C ontinuity of service B

Question 4

A PERT chart depicts the task sequence in working toward goals .

Accepted Answer

A) True 
 B)False

Question 5

When writing clear objectives, the basic formula for delegating responsibility is to specify who will do what by when.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is (are) true about the composition of action systems?

Accepted Answer

A)  A five-person action system is ideal. 
B)  You should select people who have vast differences in power in order to enhance diversity. 
C)  Exclude potential members who can only make limited commitments. 
D)  Communication and decision-making is most effective if limited to not more than two of the members at one time. 
A)  A five-person action system is ideal. 
B)  You should select people who have vast differences in power in order to enhance diversity. 
C)  Exclude potential members who can only make limited commitments. 
D)  Communication and decision-making is most effective if limited to not more than two of the members at one time.

Question 7

The second step in the process for initiating and implementing macro change is to:

Accepted Answer

A)  Muster support and formulate an action system 
B)  Make plans to gain support 
C)  Master the necessary skills 
D)  Manipulate the macro situation 
A)  Muster support and formulate an action system 
B)  Make plans to gain support 
C)  Master the necessary skills 
D)  Manipulate the macro situation

Question 8

According to the text, the final stage of resistance after approaching a target system with a macro change proposal is underlying resistance in the internal agency environment even after the proposal has been initiated and implemented.

Accepted Answer

A) True 
 B)False

Question 9

The______system includes those people who agree and are committed to work together in order to attain the proposed macro change.

Accepted Answer

A)  Agency 
B)  Target 
C)  Action 
D)  Macro client 
A)  Agency 
B)  Target 
C)  Action 
D)  Macro client

Question 10

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

Accepted Answer

A)  Role determination 
B)  Articulation of the formulated plan 
C)  Practicing a role play of the meeting 
D)  All of the above 
E)  a and b only 
A)  Role determination 
B)  Articulation of the formulated plan 
C)  Practicing a role play of the meeting 
D)  All of the above 
E)  a and b only

Question 11

An email is generally used today for sensitive and confidential documents.

Accepted Answer

A) True 
 B)False

Question 12

The role of Coordinator of the Sexual Harassment Awareness Program for Employees described in the text involved all of the following basic duties except:

Accepted Answer

A)  E ducational programming 
B)  L egal counsel 
C)  I nformal indirect action 
D)  P roviding support for victims 
A)  E ducational programming 
B)  L egal counsel 
C)  I nformal indirect action 
D)  P roviding support for victims

Question 13

Cultural competence within an organizational context is a set of congruent behaviors, attitudes, policies, and structures which come together in a system, agency, or among professionals, enabling them to work effectively in the context of cultural differences.

Accepted Answer

A) True 
 B)False

Question 14

Objectives are often used as a measure of accountability.

Accepted Answer

A) True 
 B)False

Question 15

Sexual harassment involves all of the following except:

Accepted Answer

A)  U nwelcome sexual advances 
B)  R equests for sexual favors 
C)  V erbal or physical conduct of a sexual nature that results in a hostile work environment 
D)  R ape 
A)  U nwelcome sexual advances 
B)  R equests for sexual favors 
C)  V erbal or physical conduct of a sexual nature that results in a hostile work environment 
D)  R ape

Question 16

Assets are resources and advantages that will help you to undertake and complete your proposed change process.

Accepted Answer

A) True 
 B)False

Question 17

Any aspect of worker-client intervention and interaction that you feel should be improved can be targeted for policy change.

Accepted Answer

A) True 
 B)False

Question 18

In the case example in the text, Farica and the staff decided to use e-mail regarding the staffing issue.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following types of assets should you identify and consider when initiating an agency project?

Accepted Answer

A)  Reputation of the agency's director 
B)  Personal salary levels 
C)  Amount of time involved 
D)  All of the above 
A)  Reputation of the agency's director 
B)  Personal salary levels 
C)  Amount of time involved 
D)  All of the above

Question 20

One method of using persuasion when initiating a macro change process with a decision-maker involves establishing something in common and starting from there.

Accepted Answer

A) True 
 B)False

A proposed program's purpose should articulate all of the following facets except:

PERT stands for Personal Estimation of Resource Target.

Your agency contracts with another agency to furnish vocational rehabilitation counseling, instead of trying to provide it. This is called:

A PERT chart depicts the task sequence in working toward goals .

When writing clear objectives, the basic formula for delegating responsibility is to specify who will do what by when.

Which of the following is (are) true about the composition of action systems?

The second step in the process for initiating and implementing macro change is to:

According to the text, the final stage of resistance after approaching a target system with a macro change proposal is underlying resistance in the internal agency environment even after the proposal has been initiated and implemented.

The______system includes those people who agree and are committed to work together in order to attain the proposed macro change.

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

An email is generally used today for sensitive and confidential documents.

The role of Coordinator of the Sexual Harassment Awareness Program for Employees described in the text involved all of the following basic duties except:

Cultural competence within an organizational context is a set of congruent behaviors, attitudes, policies, and structures which come together in a system, agency, or among professionals, enabling them to work effectively in the context of cultural differences.

Objectives are often used as a measure of accountability.

Sexual harassment involves all of the following except:

Assets are resources and advantages that will help you to undertake and complete your proposed change process.

Any aspect of worker-client intervention and interaction that you feel should be improved can be targeted for policy change.

In the case example in the text, Farica and the staff decided to use e-mail regarding the staffing issue.

Which of the following types of assets should you identify and consider when initiating an agency project?

One method of using persuasion when initiating a macro change process with a decision-maker involves establishing something in common and starting from there.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Understanding Organizations

Decision Making for Organizational Change

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters

Exam 7: Implementing Organizational Change: Agency Policy, Projects, and Programs

A proposed program's purpose should articulate all of the following facets except:

PERT stands for Personal Estimation of Resource Target.

Your agency contracts with another agency to furnish vocational rehabilitation counseling, instead of trying to provide it. This is called:

A PERT chart depicts the task sequence in working toward goals .

When writing clear objectives, the basic formula for delegating responsibility is to specify who will do what by when.

Which of the following is (are) true about the composition of action systems?

The second step in the process for initiating and implementing macro change is to:

According to the text, the final stage of resistance after approaching a target system with a macro change proposal is underlying resistance in the internal agency environment even after the proposal has been initiated and implemented.

The______system includes those people who agree and are committed to work together in order to attain the proposed macro change.

It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:

An email is generally used today for sensitive and confidential documents.

The role of Coordinator of the Sexual Harassment Awareness Program for Employees described in the text involved all of the following basic duties except:

Cultural competence within an organizational context is a set of congruent behaviors, attitudes, policies, and structures which come together in a system, agency, or among professionals, enabling them to work effectively in the context of cultural differences.

Objectives are often used as a measure of accountability.

Sexual harassment involves all of the following except:

Assets are resources and advantages that will help you to undertake and complete your proposed change process.

Any aspect of worker-client intervention and interaction that you feel should be improved can be targeted for policy change.

In the case example in the text, Farica and the staff decided to use e-mail regarding the staffing issue.

Which of the following types of assets should you identify and consider when initiating an agency project?

One method of using persuasion when initiating a macro change process with a decision-maker involves establishing something in common and starting from there.

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Group Skills for Organizational and Community Change

Understanding Organizations

Decision Making for Organizational Change

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters