Question 1

Critical thinking and groupthink are both desirable characteristics of effective teams.

Accepted Answer

A) True 
 B)False  False

Question 2

One approach to managing conflict is to create it.

Accepted Answer

A) True 
 B)False  True

Question 3

In conflict resolution it is important to:

Accepted Answer

A)  Emphasize your willingness to cooperate 
B)  Empathize with your opponent's perspective 
C)  Evaluate only your opponent's motivation to address the conflict, because you already know your own motivation 
D)  a and b only 
A)  Emphasize your willingness to cooperate 
B)  Empathize with your opponent's perspective 
C)  Evaluate only your opponent's motivation to address the conflict, because you already know your own motivation 
D)  a and b only D

Question 4

When someone else confronts you, all of the following are true except:

Accepted Answer

A)  Pay very close attention to what the confronter is telling you. 
B)  Tell your confronter that you appreciate his effort and his feedback. 
C)  Reproach the confronter with criticism of your own in order to hold your ground. 
D)  Approach your confronter later. 
A)  Pay very close attention to what the confronter is telling you. 
B)  Tell your confronter that you appreciate his effort and his feedback. 
C)  Reproach the confronter with criticism of your own in order to hold your ground. 
D)  Approach your confronter later.

Question 5

conflict occurs when two sides have either inconsistent or inadequate information upon which to make decisions.

Accepted Answer

A)  Data 
B)  Displaced 
C)  Misattributed 
D)  Structural 
E)  Induced 
A)  Data 
B)  Displaced 
C)  Misattributed 
D)  Structural 
E)  Induced

Question 6

A common problem in networking is that professional social workers may not value the potential help provided by informal networks.

Accepted Answer

A) True 
 B)False

Question 7

A family dispute that has pitted the parents against a specific child is an example of a representational conflict.

Accepted Answer

A) True 
 B)False

Question 8

Archie Bunker proposes the creation of a new unit in his agency to deal with perpetrators of domestic violence.    The proposal is placed on the agenda of the board of directors for approval. At the last minute, Archie learns that Edith, the assistant director, has asked that the proposal be dropped from the agenda. Archie is furious, thinking that Edith is opposed to serving perpetrators because of her background working with victims of domestic violence. He goes to her office steaming; when he gets there, Edith explains that she asked to have the proposal dropped because the Board would not have time to consider the idea at this meeting because of other more pressing concerns. She promises Archie it would be back on the next agenda with her full support.
This is an example of ______  conflict.

Accepted Answer

A)  Expressive 
B)  Data 
C)  Illusionary 
D)  Interest/commitment 
E)  Structural 
A)  Expressive 
B)  Data 
C)  Illusionary 
D)  Interest/commitment 
E)  Structural

Question 9

A meeting should be ended under each of the following circumstances except :

Accepted Answer

A)  More facts are required to resolve an issue 
B)  The meeting needs the input of people who could not be present 
C)  Future events may change drastically what the group decides 
D)  The participants don't like each other 
A)  More facts are required to resolve an issue 
B)  The meeting needs the input of people who could not be present 
C)  Future events may change drastically what the group decides 
D)  The participants don't like each other

Question 10

A quorum is the minimum number of members needed to legally transact business in a group.

Accepted Answer

A) True 
 B)False

Question 11

Examples of possible teams on which a social worker might sit are interdisciplinary, agency board of directors, and community task forces.

Accepted Answer

A) True 
 B)False

Question 12

In Johnson's personal styles for addressing conflict, the________is one who withdraws to avoid conflict.

Accepted Answer

A)  Fox 
B)  Shark 
C)  Teddy Bear 
D)  Turtle 
A)  Fox 
B)  Shark 
C)  Teddy Bear 
D)  Turtle

Question 13

When entering into a conflict, it is important to keep in mind the nurturance of your relationship with the other person.

Accepted Answer

A) True 
 B)False

Question 14

Leaders are only effective when they retain the power and responsibility themselves.

Accepted Answer

A) True 
 B)False

Question 15

The following is a suggestion for emphasizing the importance of communication during conflict resolution:

Accepted Answer

A)  Enter into the conflict even if you do not have a clearly established reason for doing so, because the conflict itself will help you establish the reason. 
B)  Entering into a conflict when you are angry is good because you then have a high energy level. 
C)  Avoid including positive statements and feedback along with the negative aspects of confrontation because they will only detract from your goal. 
D)  Do not begin a confrontation when you are angry because anger makes you lose your objectivity. 
A)  Enter into the conflict even if you do not have a clearly established reason for doing so, because the conflict itself will help you establish the reason. 
B)  Entering into a conflict when you are angry is good because you then have a high energy level. 
C)  Avoid including positive statements and feedback along with the negative aspects of confrontation because they will only detract from your goal. 
D)  Do not begin a confrontation when you are angry because anger makes you lose your objectivity.

Question 16

The membership of networks usually stays constant over time.

Accepted Answer

A) True 
 B)False

Question 17

One of the guidelines for conflict management is to always let the adversary know exactly how much power you have.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a characteristic of effective teams?

Accepted Answer

A)  Clear goals 
B)  Competitive environment 
C)  Commitment of all members 
D)  Membership tied to goals 
A)  Clear goals 
B)  Competitive environment 
C)  Commitment of all members 
D)  Membership tied to goals

Question 19

Skills needed to be effective as a leader include:

Accepted Answer

A)  Aggressiveness 
B)  Communication skills 
C)  Understanding the media 
D)  b and c only 
E)  a and c only 
A)  Aggressiveness 
B)  Communication skills 
C)  Understanding the media 
D)  b and c only 
E)  a and c only

Question 20

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of

Accepted Answer

A)  Territoriality 
B)  Support groups 
C)  Informal networks 
D)  Groupthink 
A)  Territoriality 
B)  Support groups 
C)  Informal networks 
D)  Groupthink

Critical thinking and groupthink are both desirable characteristics of effective teams.

One approach to managing conflict is to create it.

In conflict resolution it is important to:

When someone else confronts you, all of the following are true except:

conflict occurs when two sides have either inconsistent or inadequate information upon which to make decisions.

A common problem in networking is that professional social workers may not value the potential help provided by informal networks.

A family dispute that has pitted the parents against a specific child is an example of a representational conflict.

A meeting should be ended under each of the following circumstances except :

A quorum is the minimum number of members needed to legally transact business in a group.

Examples of possible teams on which a social worker might sit are interdisciplinary, agency board of directors, and community task forces.

In Johnson's personal styles for addressing conflict, the________is one who withdraws to avoid conflict.

When entering into a conflict, it is important to keep in mind the nurturance of your relationship with the other person.

Leaders are only effective when they retain the power and responsibility themselves.

The following is a suggestion for emphasizing the importance of communication during conflict resolution:

The membership of networks usually stays constant over time.

One of the guidelines for conflict management is to always let the adversary know exactly how much power you have.

Which of the following is not a characteristic of effective teams?

Skills needed to be effective as a leader include:

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Understanding Organizations

Decision Making for Organizational Change

Implementing Organizational Change: Agency Policy, Projects, and Programs

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters

Exam 4: Group Skills for Organizational and Community Change

Critical thinking and groupthink are both desirable characteristics of effective teams.

One approach to managing conflict is to create it.

In conflict resolution it is important to:

When someone else confronts you, all of the following are true except:

conflict occurs when two sides have either inconsistent or inadequate information upon which to make decisions.

A common problem in networking is that professional social workers may not value the potential help provided by informal networks.

A family dispute that has pitted the parents against a specific child is an example of a representational conflict.

A meeting should be ended under each of the following circumstances except :

A quorum is the minimum number of members needed to legally transact business in a group.

Examples of possible teams on which a social worker might sit are interdisciplinary, agency board of directors, and community task forces.

In Johnson's personal styles for addressing conflict, the________is one who withdraws to avoid conflict.

When entering into a conflict, it is important to keep in mind the nurturance of your relationship with the other person.

Leaders are only effective when they retain the power and responsibility themselves.

The following is a suggestion for emphasizing the importance of communication during conflict resolution:

The membership of networks usually stays constant over time.

One of the guidelines for conflict management is to always let the adversary know exactly how much power you have.

Which of the following is not a characteristic of effective teams?

Skills needed to be effective as a leader include:

Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of

Introduction to Generalist Practice With Organizations and Communities

Stress and Time Management

Using Micro Skills With Organizations and Communities

Understanding Organizations

Decision Making for Organizational Change

Implementing Organizational Change: Agency Policy, Projects, and Programs

Understanding Neighborhoods and Communities

Macro Practice in Communities

Evaluating Macro Practice

Advocacy and Social Action With Populations-At-Risk

Ethics and Ethical Dilemmas in Practice With Organizations and Communities

Using Supervision

Developing and Managing Agency Resources

Filters