Question 1

According to bounded rationality, people's habits and skills limit their decisions.

Accepted Answer

A) True 
 B)False

Question 2

Existing groups or teams can be ad hoc committees, task forces, or newly constituted work teams.

Accepted Answer

A) True 
 B)False

Question 3

A disadvantage of the ____ decision-making model is that it does not use ethics.

Accepted Answer

A)  behavioral 
B)  classical 
C)  administrative 
D)  bureaucratic 
E)  sequential 
A)  behavioral 
B)  classical 
C)  administrative 
D)  bureaucratic 
E)  sequential

Question 4

When a manager evaluates alternatives until she comes to one that meets some minimum standard of sufficiency, selects it, and then goes on to other problems without considering the remaining rational alternatives, she has engaged in

Accepted Answer

A)  means-end inversion. 
B)  equifinality. 
C)  satisficing. 
D)  bounded rationality. 
E)  classical decision making. 
A)  means-end inversion. 
B)  equifinality. 
C)  satisficing. 
D)  bounded rationality. 
E)  classical decision making.

Question 5

Managers at LEO Corporation scrutinize problems until they have all of the information they feel they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions. Which decision-making model does this most closely resemble?

Accepted Answer

A)  Linear 
B)  Hierarchical 
C)  Administrative 
D)  Behavioral 
E)  Classical 
A)  Linear 
B)  Hierarchical 
C)  Administrative 
D)  Behavioral 
E)  Classical

Question 6

William invested in an initial public offering. After a month he lost 5 percent. After a year he lost 50 percent. After two years he lost 80 percent. William's decision to keep the investment is an example of

Accepted Answer

A)  bounded optimization. 
B)  escalation of commitment. 
C)  programmed decision making. 
D)  strategic maximization. 
E)  intuitive rationality. 
A)  bounded optimization. 
B)  escalation of commitment. 
C)  programmed decision making. 
D)  strategic maximization. 
E)  intuitive rationality.

Question 7

In which stage of the decision-making/problem-solving process is resistance to change most likely to be a problem?

Accepted Answer

A)  Developing a set of rational alternatives 
B)  Evaluating the possible alternatives 
C)  Deciding which alternative to implement 
D)  Implementing the chosen alternative 
E)  Recognizing and defining the decision situation 
A)  Developing a set of rational alternatives 
B)  Evaluating the possible alternatives 
C)  Deciding which alternative to implement 
D)  Implementing the chosen alternative 
E)  Recognizing and defining the decision situation

Question 8

A manager who really wants to approach a decision rationally and logically should try to follow the steps in ____________________ decision making.

Accepted Answer

The answer of A manager who really wants to approach...

Question 9

Which of the following statements about the classical model of decision making is FALSE?

Accepted Answer

A)  All alternatives are known. 
B)  Certainty or the ability to create certainty exists. 
C)  Rational behavior on the part of decision makers is a given. 
D)  Decision makers will be affected by personal preferences. 
E)  All aspects of the decision situation will be evaluated. 
A)  All alternatives are known. 
B)  Certainty or the ability to create certainty exists. 
C)  Rational behavior on the part of decision makers is a given. 
D)  Decision makers will be affected by personal preferences. 
E)  All aspects of the decision situation will be evaluated.

Question 10

Special Exercises 
When a dentist puts a crown or bridge in your mouth or just fills a cavity, there is a natural curing time for the material used. In years past, dentists would advise patients who had had such dental work to avoid hot and cold substances, gum, taffy, and hard candy for at least 48 hours. However, there is a polymer light technique that cures the composite and requires the patient to take no special precautions. For years, Dr. Brown has avoided buying any new equipment. He is a rational thinker and uses rational decision making. The following is what took place when Dr. Brown decided to purchase some new equipment. Put them in the order according to the rational decision-making model. 
a. Dr. Brown fills the same cavity for the fourth time for a young boy who loves to eat taffy. 
b.Dr. Brown decides to buy the Apollo eLight because it is cordless, guarantees safety, and cures composite materials in six seconds. 
c. Dr. Brown discovers that there are 30 manufacturers of curing lights. 
d. Dr. Brown buys the Apollo eLight made by Dental/Medical Diagnostics, Inc. 
e. Dr. Brown calls patients on which he has used the polymer light technique and makes sure that they have had no adverse reactions. 
f. Dr. Brown discovers that over half the curing lights available have heat output, six have cords, and only three can cure composite in less than 10 seconds. 
1. Step 1 
2. Step 2 
3. Step 3 
4. Step 4 
5. Step 5 
6. Step 6

Accepted Answer

1. a 
2. c

Question 11

Caving to peer pressure is a disadvantage of ____.

Accepted Answer

A)  dominance 
B)  groupthink 
C)  compromise 
D)  irrationality 
E)  coalitions 
A)  dominance 
B)  groupthink 
C)  compromise 
D)  irrationality 
E)  coalitions

Question 12

When the manager understands the available options but the probabilities associated with each option are uncertain, the manager is experiencing

Accepted Answer

A)  decision making under risk. 
B)  satisficing. 
C)  bounded rationality. 
D)  decision making under certainty. 
E)  decision making under uncertainty. 
A)  decision making under risk. 
B)  satisficing. 
C)  bounded rationality. 
D)  decision making under certainty. 
E)  decision making under uncertainty.

Question 13

Which of the following decision-making models is based on the belief that human behavior is unerringly rational?

Accepted Answer

A)  Behavioral 
B)  Classical 
C)  Administrative 
D)  Bureaucratic 
E)  Hierarchical 
A)  Behavioral 
B)  Classical 
C)  Administrative 
D)  Bureaucratic 
E)  Hierarchical

Question 14

A(n) ____ group is the most common form of a decision-making group.

Accepted Answer

A)  interacting 
B)  Delphi 
C)  nominal 
D)  unilateral 
E)  task 
A)  interacting 
B)  Delphi 
C)  nominal 
D)  unilateral 
E)  task

Question 15

Bounded rationality is a concept suggesting that decision makers are limited by their ____________________, unconscious reflexes, skills and habits.

Accepted Answer

The answer of Bounded rationality is a concept suggesting that...

Question 16

The CIO at Canon is considering an information system upgrade. He goes to each of the division heads to discuss their information needs and system capabilities. The CIO narrows the options, and contacts the executives again, reaching agreement before purchasing a system. Which group decision-making technique does this represent?

Accepted Answer

A)  Interacting 
B)  Delphi 
C)  Nominal 
D)  Unilateral 
E)  Task 
A)  Interacting 
B)  Delphi 
C)  Nominal 
D)  Unilateral 
E)  Task

Question 17

Match between columns
                        Premises: Meets face to face but does not interact freely
Model that assumes manager has perfect information
Computers greatly facilitate
Often used to get consensus of expert opinion
Together we'll get what we want
Office politics
This service complements products in the market we targeted
Choice among rational alternatives
Suggests that decision makers are limited by their knowledge
A functional department is an example
It feels right
The final member could come from public relations
Roll the dice
Personal beliefs
Using a standard operating procedure
Political forces
Often used to develop innovative ideas
Does not meet face to face as a group
Describes how most decisions are actually made
The manager's alternatives and their probabilities are not clear
We are running out of time, so let's just go with alternative C, it is good enough
The Foundation has the money to support this cause
Often requires much intuition and experience
Idea that decision maker's skills, values, and unconscious reflexes affect decisions
Can often be automated
In my experience
Most common form of decision-making group
Choosing the best alternative
Selecting the first alternative that meets some minimum sufficiency standard
Digging a deeper hole
We wanted to improve customer service rating by 5 percent; this will improve them by 2 percent
Involves unique situations

Accepted Answer

The Answer of Uncertainty and Effectiveness and Rational model and is...

Question 18

Values are an innate belief about something without conscious consideration.

Accepted Answer

A) True 
 B)False

Question 19

The components of managerial ethics are relationships of the firm to its employees, of employees to the firm, and of the firm to other ____________________.

Accepted Answer

The answer of The components of managerial ethics are relationships...

Question 20

When evaluating decision alternatives, the manager should check ____________________, satisfactoriness, and probable consequences.

Accepted Answer

The answer of When evaluating decision alternatives, the manager should...

According to bounded rationality, people's habits and skills limit their decisions.

Existing groups or teams can be ad hoc committees, task forces, or newly constituted work teams.

A disadvantage of the ____ decision-making model is that it does not use ethics.

When a manager evaluates alternatives until she comes to one that meets some minimum standard of sufficiency, selects it, and then goes on to other problems without considering the remaining rational alternatives, she has engaged in

Managers at LEO Corporation scrutinize problems until they have all of the information they feel they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions. Which decision-making model does this most closely resemble?

William invested in an initial public offering. After a month he lost 5 percent. After a year he lost 50 percent. After two years he lost 80 percent. William's decision to keep the investment is an example of

In which stage of the decision-making/problem-solving process is resistance to change most likely to be a problem?

A manager who really wants to approach a decision rationally and logically should try to follow the steps in ____________________ decision making.

Which of the following statements about the classical model of decision making is FALSE?

Caving to peer pressure is a disadvantage of ____.

When the manager understands the available options but the probabilities associated with each option are uncertain, the manager is experiencing

Which of the following decision-making models is based on the belief that human behavior is unerringly rational?

A(n) ____ group is the most common form of a decision-making group.

Bounded rationality is a concept suggesting that decision makers are limited by their ____________________, unconscious reflexes, skills and habits.

Values are an innate belief about something without conscious consideration.

The components of managerial ethics are relationships of the firm to its employees, of employees to the firm, and of the firm to other ____________________.

When evaluating decision alternatives, the manager should check ____________________, satisfactoriness, and probable consequences.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters

Exam 8: Managing Decision Making and Problem Solving

According to bounded rationality, people's habits and skills limit their decisions.

Existing groups or teams can be ad hoc committees, task forces, or newly constituted work teams.

A disadvantage of the ____ decision-making model is that it does not use ethics.

When a manager evaluates alternatives until she comes to one that meets some minimum standard of sufficiency, selects it, and then goes on to other problems without considering the remaining rational alternatives, she has engaged in

Managers at LEO Corporation scrutinize problems until they have all of the information they feel they need to make a decision and discuss every alternative while focusing on facts and eliminating assumptions. Which decision-making model does this most closely resemble?

William invested in an initial public offering. After a month he lost 5 percent. After a year he lost 50 percent. After two years he lost 80 percent. William's decision to keep the investment is an example of

In which stage of the decision-making/problem-solving process is resistance to change most likely to be a problem?

A manager who really wants to approach a decision rationally and logically should try to follow the steps in ____________________ decision making.

Which of the following statements about the classical model of decision making is FALSE?

Caving to peer pressure is a disadvantage of ____.

When the manager understands the available options but the probabilities associated with each option are uncertain, the manager is experiencing

Which of the following decision-making models is based on the belief that human behavior is unerringly rational?

A(n) ____ group is the most common form of a decision-making group.

Bounded rationality is a concept suggesting that decision makers are limited by their ____________________, unconscious reflexes, skills and habits.

Values are an innate belief about something without conscious consideration.

The components of managerial ethics are relationships of the firm to its employees, of employees to the firm, and of the firm to other ____________________.

When evaluating decision alternatives, the manager should check ____________________, satisfactoriness, and probable consequences.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters