Exam 18: Managing Work Groups and Teams

At what stage of group development might group members regress to the previous stage of group development?

Sandy suspects the receipts her boss submitted for reimbursement are faked. When she confronts him about it he tells her to stay out of it. This situation is an example of ____ conflict for Sandy.

You are the plant manager at Acme Plastics. You are running two shifts a day ⎯ a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about three hours to get someone out to unlock it and get the production line rolling again. The two shift supervisors are at each other's throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it?

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Role overload will occur if the IT manager tries to do the whole project himself.

During a season of Mad Men, two men were named President of Accounts so they could compete for the job. This is an example of

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. Each member of the group has a role to play in helping the group reach its goals.

If your boss tells you to assume more responsibility and then complains when you do not clear your decisions with him, you will experience person-role conflict.

Basic training transforms recruits from civilians to soldiers. They learn a new vocabulary, standards, and ideals. This process is known as

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. The instructor created a task group.

Special Exercises An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. All of the groups in this class will have the same group norms.

Which of the following is NOT a suggested way for managers to control conflict?

The need to be a team player has decreased recently, so many organizations will actively resist hiring someone who wants to work with others.

Nikita is health conscious. She joined a local gym to work out and meet people who valued fitness like she does. She is joining because of group goals.

Which of the following is NOT a characteristic of a group in an organization?

One method of ____________________ conflict is to expand the resource base.

A person who engages in leadership activities but whose right to do so has not been formally recognized is called a(n)

____________________ arises when the sent role is unclear.

Ann Morris is having a hard time getting settled into her new job because her boss is giving her very little guidance, and she cannot find a job description for her position. What is Ann experiencing?

Many organizations find that they must change the whole management philosophy of managers away from being a(n) ____________________ to being a coach or team facilitator.

Which of the following techniques could be used to eliminate interpersonal conflict within a self-managed team?