Question 1

In Outlook, mail management is primarily handled through the ____________________.

Accepted Answer

The answer of In Outlook, mail management is primarily handled...

Question 2

Including a subject for an e-mail is optional and not necessary.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is NOT true about sending and receiving mail?

Accepted Answer

A)  When you open Outlook, it sends a request to your mail server to check if you have any messages waiting. 
B)  The message header tells you who send the message, the subject, and the date and time your server received it. 
C)  You can click a message header to display the message text in the Reading pane. 
D)  The Send/Receive All Folders button is located on the Mail tab. 
A)  When you open Outlook, it sends a request to your mail server to check if you have any messages waiting. 
B)  The message header tells you who send the message, the subject, and the date and time your server received it. 
C)  You can click a message header to display the message text in the Reading pane. 
D)  The Send/Receive All Folders button is located on the Mail tab.

Question 4

A(n) ____ serves as a discussion site where users can post messages asking for assistance.

Accepted Answer

A)  newsgroup 
B)  message board 
C)  social networking site 
D)  Both A and B are true. 
A)  newsgroup 
B)  message board 
C)  social networking site 
D)  Both A and B are true.

Question 5

Any attachments should be in the subject of the e-mail.

Accepted Answer

A) True 
 B)False

Question 6

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that a basic e-mail message should include all of the following, EXCEPT: ____.

Accepted Answer

A)  subject line 
B)  signature 
C)  address 
D)  body of the message 
A)  subject line 
B)  signature 
C)  address 
D)  body of the message

Question 7

Fiber-optic cables, microwave signals, and telephone wires are examples of ____.

Accepted Answer

A)  senders 
B)  protocols 
C)  channels 
D)  receivers 
A)  senders 
B)  protocols 
C)  channels 
D)  receivers

Question 8

The features of Outlook are similar to the features of Windows Live Mail.

Accepted Answer

A) True 
 B)False

Question 9

A(n) ____ file has the .pst file extension.

Accepted Answer

A)  archive 
B)  synchronize 
C)  mail message 
D)  attachment 
A)  archive 
B)  synchronize 
C)  mail message 
D)  attachment

Question 10

Microsoft Outlook is an Office application you can use to manage e-mail.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true about e-mail addresses?

Accepted Answer

A)  Each user on the Internet has a unique e-mail address. 
B)  The first part of an e-mail is the user name. 
C)  E-mail addresses can be used to log onto certain sites. 
D)  All of the above are true. 
A)  Each user on the Internet has a unique e-mail address. 
B)  The first part of an e-mail is the user name. 
C)  E-mail addresses can be used to log onto certain sites. 
D)  All of the above are true.

Question 12

Social networking sites contain personal journals created by one person or by a group.

Accepted Answer

A) True 
 B)False

Question 13

Match between columns
                        Premises: A journal created by one person or by a group.

Accepted Answer

The Answer of Chat rooms and Blogs and Social networking is...

Question 14

You can use ____ to conduct a meeting with yourself and one or more other participants at different sites.

Accepted Answer

A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing 
A)  instant messaging 
B)  e-mail 
C)  VoIP 
D)  online conferencing

Question 15

Match between columns
                        Premises: An online community of people who share common interests or activities.

Accepted Answer

The Answer of VoIP and Online conferencing and Social networking is...

Question 16

In the e-mail address dedwards@gmail.com, .com represents the user name.

Accepted Answer

A) True 
 B)False

Question 17

The left side of the window in the figure above is the ____.

Accepted Answer

A)  Outlook Today 
B)  Inbox 
C)  Reading pane 
D)  Navigation pane 
A)  Outlook Today 
B)  Inbox 
C)  Reading pane 
D)  Navigation pane

Question 18

A chat room is a bulletin board service.

Accepted Answer

A) True 
 B)False

Question 19

The right side of the window in the figure above is the ____.

Accepted Answer

A)  Outlook Today 
B)  Inbox 
C)  Reading pane 
D)  Navigation pane 
A)  Outlook Today 
B)  Inbox 
C)  Reading pane 
D)  Navigation pane

Question 20

Molly is using Outlook to manage her e-mail messages. Molly knows that all of the following are true, EXCEPT: ____.

Accepted Answer

A)  The formatting tools in the Message window Ribbon provide many of the same features as those in your word-processing program. 
B)  When you reply to an e-mail, the original message is included. 
C)  Spam is unsolicited e-mail 
D)  When you receive a message, Outlook automatically saves the message in the archives. 
A)  The formatting tools in the Message window Ribbon provide many of the same features as those in your word-processing program. 
B)  When you reply to an e-mail, the original message is included. 
C)  Spam is unsolicited e-mail 
D)  When you receive a message, Outlook automatically saves the message in the archives.

Exam 26: Communication Services

In Outlook, mail management is primarily handled through the ____________________.

Including a subject for an e-mail is optional and not necessary.

Which of the following is NOT true about sending and receiving mail?

A(n) ____ serves as a discussion site where users can post messages asking for assistance.

Any attachments should be in the subject of the e-mail.

Jeremy is preparing a presentation on e-mail basics to present to his computer club. Jeremy knows that a basic e-mail message should include all of the following, EXCEPT: ____.

Fiber-optic cables, microwave signals, and telephone wires are examples of ____.

The features of Outlook are similar to the features of Windows Live Mail.

A(n) ____ file has the .pst file extension.

Microsoft Outlook is an Office application you can use to manage e-mail.

Which of the following is true about e-mail addresses?

Social networking sites contain personal journals created by one person or by a group.

You can use ____ to conduct a meeting with yourself and one or more other participants at different sites.

In the e-mail address dedwards@gmail.com, .com represents the user name.

The left side of the window in the figure above is the ____.

A chat room is a bulletin board service.

The right side of the window in the figure above is the ____.

Molly is using Outlook to manage her e-mail messages. Molly knows that all of the following are true, EXCEPT: ____.

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