Question 1

A(n) ____________________ desktop is primarily popular with the knowledgeable IT professional.

Accepted Answer

Linux

Question 2

Tristan is looking into purchasing a new computer system. Tristan looks at the ____ that comes with his computer to make sure it includes a guarantee about the product.

Accepted Answer

A)  warranty 
B)  support agreement 
C)  service agreement 
D)  manual 
A)  warranty 
B)  support agreement 
C)  service agreement 
D)  manual A

Question 3

Which of the following is the useful life of a computer for a company in the technology industry?

Accepted Answer

A)  One year 
B)  Two to three years 
C)  Three to five years 
D)  Five to eight years 
A)  One year 
B)  Two to three years 
C)  Three to five years 
D)  Five to eight years B

Question 4

Match between columns
                        Premises: Usually an extended one is not necessary.

Accepted Answer

The Answer of Useful life and Windows PC and Support is...

Question 5

Which of the following is NOT generally included in a document such as the one shown in the figure above?

Accepted Answer

A)  If the product or service doesn't meet the specifications, the manufacturer will repair or replace it. 
B)  Your responsibilities as a consumer, such as to have it serviced by a licensed technician. 
C)  That it enables the manufacturer to repair the computer with refurbished parts. 
D)  A guarantee that it meets certain specifications. 
A)  If the product or service doesn't meet the specifications, the manufacturer will repair or replace it. 
B)  Your responsibilities as a consumer, such as to have it serviced by a licensed technician. 
C)  That it enables the manufacturer to repair the computer with refurbished parts. 
D)  A guarantee that it meets certain specifications.

Question 6

When replacing your computer system, keep in mind that monitors last longer than CPUs and may not need to be replaced.

Accepted Answer

A) True 
 B)False

Question 7

Solving computer problems is a linear process.

Accepted Answer

A) True 
 B)False

Question 8

Most new applications are designed for the Macintosh operating system first.

Accepted Answer

A) True 
 B)False

Question 9

A(n) ____ is a list of services specifically designed to provide assistance to an organization.

Accepted Answer

A)  warranty 
B)  support agreement 
C)  extended warranty 
D)  service contract 
A)  warranty 
B)  support agreement 
C)  extended warranty 
D)  service contract

Question 10

Which of the following is the first step in the problem-solving process?

Accepted Answer

A)  Define the problem. 
B)  Identify possible solutions. 
C)  Evaluate solutions. 
D)  Select and implement a solution. 
A)  Define the problem. 
B)  Identify possible solutions. 
C)  Evaluate solutions. 
D)  Select and implement a solution.

Question 11

The service life of a computer is the time it will be of use to the owner.

Accepted Answer

A) True 
 B)False

Question 12

Exchanging data between computers with the Windows operating system and the Mac operating system is easy.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a part of the problem-solving step, Investigate and Analyze the Problem?

Accepted Answer

A)  Identify potential causes 
B)  Write down the steps you take to create the problem 
C)  Review the manufacturer's manual 
D)  All of the above are parts of this step 
A)  Identify potential causes 
B)  Write down the steps you take to create the problem 
C)  Review the manufacturer's manual 
D)  All of the above are parts of this step

Question 14

When investigating a computer problem, if you determine that the problem really doesn't exist at all, it likely happens during the Investigate and Analyze the Problem step.

Accepted Answer

A) True 
 B)False

Question 15

Match between columns
                        Premises: Most new applications are designed for this system first.

Accepted Answer

The Answer of Windows PC and Useful life and Warranty is...

Question 16

To take a screen shot of a computer problem or error message, press the ____ key.

Accepted Answer

A)  Copy 
B)  Print Screen 
C)  Paste 
D)  any of the above 
A)  Copy 
B)  Print Screen 
C)  Paste 
D)  any of the above

Question 17

Many works of science fiction show a respect for real science combined with imagination.

Accepted Answer

A) True 
 B)False

Question 18

Match between columns
                        Premises: Includes a lower number of software titles than other systems.

Accepted Answer

The Answer of Support Agreement and Windows PC and Linux is...

Question 19

Looking for help and advice from an expert source is a part of which step in the problem-solving process?

Accepted Answer

A)  Select and implement a solution 
B)  Define the problem 
C)  Investigate and analyze the problem 
D)  Identify possible solutions 
A)  Select and implement a solution 
B)  Define the problem 
C)  Investigate and analyze the problem 
D)  Identify possible solutions

Question 20

Problem solving is a systematic approach leading from an initial situation to a desired situation.

Accepted Answer

A) True 
 B)False

Exam 5: Computer-Related Issues

A(n) ____________________ desktop is primarily popular with the knowledgeable IT professional.

Tristan is looking into purchasing a new computer system. Tristan looks at the ____ that comes with his computer to make sure it includes a guarantee about the product.

Which of the following is the useful life of a computer for a company in the technology industry?

Which of the following is NOT generally included in a document such as the one shown in the figure above?

When replacing your computer system, keep in mind that monitors last longer than CPUs and may not need to be replaced.

Solving computer problems is a linear process.

Most new applications are designed for the Macintosh operating system first.

A(n) ____ is a list of services specifically designed to provide assistance to an organization.

Which of the following is the first step in the problem-solving process?

The service life of a computer is the time it will be of use to the owner.

Exchanging data between computers with the Windows operating system and the Mac operating system is easy.

Which of the following is not a part of the problem-solving step, Investigate and Analyze the Problem?

When investigating a computer problem, if you determine that the problem really doesn't exist at all, it likely happens during the Investigate and Analyze the Problem step.

To take a screen shot of a computer problem or error message, press the ____ key.

Many works of science fiction show a respect for real science combined with imagination.

Looking for help and advice from an expert source is a part of which step in the problem-solving process?

Problem solving is a systematic approach leading from an initial situation to a desired situation.

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