Question 1

Which of the following is NOT true about sending e-mail?

Accepted Answer

A)  When you receive a message that was also sent to other recipients, always use Reply All to ensure everyone receives all responses. 
B)  Only send responses that apply to the original message. 
C)  Use the Cc option if someone needs to know the information in the e-mail but does not need to respond. 
D)  Use the Bcc option when someone's e-mail address should not appear in the delivered e-mail message. 
A)  When you receive a message that was also sent to other recipients, always use Reply All to ensure everyone receives all responses. 
B)  Only send responses that apply to the original message. 
C)  Use the Cc option if someone needs to know the information in the e-mail but does not need to respond. 
D)  Use the Bcc option when someone's e-mail address should not appear in the delivered e-mail message.

Question 2

Netiquette refers to good manners and proper behaviors when communicating through electronic media.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is NOT true about professional and effective communications?

Accepted Answer

A)  A customer who needs immediate assistance should receive a reply within 24 hours. 
B)  Instant messaging should be short and to the point. 
C)  Ideally, the recipient should not have to scroll past one page to read an e-mail message. 
D)  Include one subject per e-mail message. 
A)  A customer who needs immediate assistance should receive a reply within 24 hours. 
B)  Instant messaging should be short and to the point. 
C)  Ideally, the recipient should not have to scroll past one page to read an e-mail message. 
D)  Include one subject per e-mail message.

Question 4

Which of the following is NOT true about the figure above?

Accepted Answer

A)  The e-mail message is garbled. 
B)  The sender may not receive a message that the e-mail was not delivered properly. 
C)  Its file type does not enable formatting such as fonts and colors. 
D)  All of the above are true. 
A)  The e-mail message is garbled. 
B)  The sender may not receive a message that the e-mail was not delivered properly. 
C)  Its file type does not enable formatting such as fonts and colors. 
D)  All of the above are true.

Question 5

Which of the following is NOT true about computer security?

Accepted Answer

A)  The best way to protect data is to control access to it. 
B)  A firewall is software that protects your system from viruses. 
C)  Change passwords frequently. 
D)  Regularly back up data and store it offsite. 
A)  The best way to protect data is to control access to it. 
B)  A firewall is software that protects your system from viruses. 
C)  Change passwords frequently. 
D)  Regularly back up data and store it offsite.

Question 6

One way to protect yourself from viruses is to save an e-mail attachment to your computer before opening it.

Accepted Answer

A) True 
 B)False

Which of the following is NOT true about sending e-mail?

Netiquette refers to good manners and proper behaviors when communicating through electronic media.

Which of the following is NOT true about professional and effective communications?

Which of the following is NOT true about the figure above?

Which of the following is NOT true about computer security?

One way to protect yourself from viruses is to save an e-mail attachment to your computer before opening it.

Computers and Computer Systems

Input, Output and Processing

Computer Protection

Computer Maintenance

Computer-Related Issues

Software and Hardware Interaction

Software Fundamentals

Operating Systems

Windows Management

Operating System Customization

Exploring Microsoft Office 2010

Getting Started With Word Essentials

Editing and Formatting Documents

Sharing Documents

Working With Tables

Using Templates, Styles, and Building Blocks

Enhancing Documents

Getting Started With Excel Essentials

Organizing and Enhancing Worksheets

Creating Formulas and Charting Data

Getting Started With Powerpoint Essentials

Enhancing Presentations With Multimedia Effects

Getting Started With Access Essentials

Managing and Reporting Database Information

Networks Fundamentals

Communication Services

Using the Internet and the World Wide Web

Web Content

Technology and Society

Security, Privacy, and Ethics Online

Filters

Exam 27: Communications and Collaboration

Which of the following is NOT true about sending e-mail?

Netiquette refers to good manners and proper behaviors when communicating through electronic media.

Which of the following is NOT true about professional and effective communications?

Which of the following is NOT true about the figure above?

Which of the following is NOT true about computer security?

One way to protect yourself from viruses is to save an e-mail attachment to your computer before opening it.

Computers and Computer Systems

Input, Output and Processing

Computer Protection

Computer Maintenance

Computer-Related Issues

Software and Hardware Interaction

Software Fundamentals

Operating Systems

Windows Management

Operating System Customization

Exploring Microsoft Office 2010

Getting Started With Word Essentials

Editing and Formatting Documents

Sharing Documents

Working With Tables

Using Templates, Styles, and Building Blocks

Enhancing Documents

Getting Started With Excel Essentials

Organizing and Enhancing Worksheets

Creating Formulas and Charting Data

Getting Started With Powerpoint Essentials

Enhancing Presentations With Multimedia Effects

Getting Started With Access Essentials

Managing and Reporting Database Information

Networks Fundamentals

Communication Services

Using the Internet and the World Wide Web

Web Content

Technology and Society

Security, Privacy, and Ethics Online

Filters