Exam 5: Computer-Related Issues

Which of the following is NOT true about service agreements?

After solving a computer problem, it is important to describe the symptoms and write down the steps to resolve the problem.

List four things you learned about discarding computer equipment responsibly.

When testing solutions, test a combination of steps and possible solutions at once until you solve the problem.

If the solution you try did not work at all, back up one step at a time and keep trying until you reach a solution that works.

The problem-solving process is also called ______________________.

If a manufacturer or retailer provides an extended warranty, it is generally a good idea to purchase it.

All primary applications, such as word processing, spreadsheets, and databases, are available for Linux.

Jin works in the technology department of a large company, which is in the process of upgrading its computer equipment. Jin wants to properly dispose of the computers and equipment his company no longer needs. Which of the following is NOT true?

Asking questions, using what-if statements, and clarifying the situation are all parts of which step in the problem-solving process?

A(n) _______________ is a written guarantee that a product or service meets certain specifications.

To access the troubleshooting tool shown in the above figure, first open the ____ window.

Which of the following is the useful life of a computer for the general public?

When having a computer problem, start with the most obvious possibility.

Tristan is looking into purchasing a new computer system. Tristan has limited funds. Which of the following should he considering purchasing?

If possible, take a screen shot of any error messages to store an image of the screen on the ______________________, which you can paste into a file.

Jin works in the technology department of a large company, which is in the process of upgrading its computer equipment. Jin should look for all of the following in the computer warranty of his new equipment, EXCEPT: ____?

Personal computers are typically used for all of the following EXCEPT: ____.

A warranty usually explains that if the product or service doesn't meet the specifications, the manufacturer will replace it.