Exam 11: Complaints, Grievances and Conflict

Explain Garrity protection and discuss the circumstances under which it applies.

When investigating complaints, managers should __________.

Crisis management is usually proactive.

Preventing misconduct is a primary way to reduce complaints.

What major sources of conflict exist in the law enforcement organization and how do managers' actions affect departmental conflict and conflict resolution?

Grievances concerning rules, regulations, policies and procedures center primarily on violations of __________.

Illustrate the Pinch Model and discuss the significance of communication in it.

Internal complaints are usually associated with __________.

A process that turns a decision over to an individual or panel to make the final recommendation is called ________________.

A good way to reduce employee complaints is to __________.

Discuss the controversy surrounding use of civilian review boards-what claims are made by proponents and opponents of such boards.

Complaints are an unavoidable part of being a manager.

One of the hardest tasks an internal affairs unit has to overcome is __________.

External complaints usually arise from __________.

A person or group filing a complaint is called a(n) __________________.

Which of the following does the Pinch Model illustrate?

Internal complaints should __________.

A good investigation of a complaint __________.

Conflict itself is not inherently bad and occurs anytime there is a difference of opinion