Question 1

Employees who are dissatisfied on the job but communicate their feelings about it perform better than do those who are satisfied and do not communicate.

Accepted Answer

A) True 
 B)False

Question 2

Although some conflicts are negative in nature, ___________ conflicts challenge the status quo and offer constructive alternatives.

Accepted Answer

The answer of Although some conflicts are negative in nature,...

Question 3

Which of the following is not a benefit of mediation?

Accepted Answer

A)  greater officer satisfaction with complaint process 
B)  greater citizen understanding of policing 
C)  reduced police accountability 
D)  a more efficient complaint process 
A)  greater officer satisfaction with complaint process 
B)  greater citizen understanding of policing 
C)  reduced police accountability 
D)  a more efficient complaint process

Question 4

What is accomplished by healthy conflict? What are the keys to maintaining healthy conflict?

Accepted Answer

Healthy conflict can accomplish several

Question 5

Small issues, if ignored or discounted, can evolve into larger, more difficult challenges that require more effort and output of resources to correct. This is an example of __________.

Accepted Answer

A)  pauperism 
B)  overreacting citizens 
C)  Pinch Model 
D)  principled negotiation 
A)  pauperism 
B)  overreacting citizens 
C)  Pinch Model 
D)  principled negotiation

Question 6

Complaints require mandatory action.

Accepted Answer

A) True 
 B)False

Question 7

The most frequent source of conflict is __________.

Accepted Answer

A)  department personnel 
B)  officers and citizens 
C)  managers and subordinates 
D)  senior management and elected officials 
A)  department personnel 
B)  officers and citizens 
C)  managers and subordinates 
D)  senior management and elected officials

Question 8

To discourage false allegations, the process of making a complaint should be difficult and time-consuming.

Accepted Answer

A) True 
 B)False

Question 9

A person filing a grievance is known as a(n) _________________.

Accepted Answer

The answer of A person filing a grievance is known...

Question 10

The potential for conflict between officers and the public exists because officers' perception of their duties may differ from that of the public.

Accepted Answer

A) True 
 B)False

Question 11

Match between columns
                        Premises: a small problem or interpersonal disturbance between individuals

Accepted Answer

The Answer of complaint and grievance and Garrity protection and is...

Question 12

The self-incrimination clause of the ___________ Amendment prohibits forcing individuals to provide evidence against themselves in a criminal matter.

Accepted Answer

A)  Fourth 
B)  Fifth 
C)  Sixth 
D)  Fourteenth 
A)  Fourth 
B)  Fifth 
C)  Sixth 
D)  Fourteenth

Question 13

Demographic analysis shows 75 percent of all complaints against the police are made by __________.

Accepted Answer

A)  White, married males over the age of 40 
B)  non-White, unmarried males under the age of 30 
C)  non-White, unmarried females under the age of 40 
D)  non-White, married males over the age of 40 
A)  White, married males over the age of 40 
B)  non-White, unmarried males under the age of 30 
C)  non-White, unmarried females under the age of 40 
D)  non-White, married males over the age of 40

Question 14

If a complaint leads to an internal affairs investigation in which criminal behavior by the officer is suspected, __________.

Accepted Answer

A)  the criminal investigation should be conducted first, including giving the Miranda warning if applicable 
B)  the administrative investigation should be conducted first, including the Miranda warning if applicable 
C)  the criminal investigation should be conducted first, including a Garrity warning if applicable 
D)  the administrative investigation should be conducted first, including a Garrity warning if applicable 
A)  the criminal investigation should be conducted first, including giving the Miranda warning if applicable 
B)  the administrative investigation should be conducted first, including the Miranda warning if applicable 
C)  the criminal investigation should be conducted first, including a Garrity warning if applicable 
D)  the administrative investigation should be conducted first, including a Garrity warning if applicable

Question 15

A sustained complaint is a complaint in which __________.

Accepted Answer

A)  the complaint is a truthful description of what actually occurred but there are no legal grounds for disciplinary action 
B)  the complaint is carried to a higher court 
C)  the facts support the complaint 
D)  the evidence does not support the complaint 
A)  the complaint is a truthful description of what actually occurred but there are no legal grounds for disciplinary action 
B)  the complaint is carried to a higher court 
C)  the facts support the complaint 
D)  the evidence does not support the complaint

Question 16

The final step in the grievance chain of command is __________.

Accepted Answer

A)  the courts 
B)  a hearing 
C)  arbitration 
D)  the chief of police 
A)  the courts 
B)  a hearing 
C)  arbitration 
D)  the chief of police

Question 17

_________________ protection is a written notification that an officer is making his or her statement or report in an internal affairs investigation involuntarily.

Accepted Answer

The answer of _________________ protection is a written notification that...

Question 18

A ______________ is a major problem, whereas a _________ is a minor problem.

Accepted Answer

The answer of A ______________ is a major problem, whereas...

Question 19

Roughly one-third of grievances result from some management behavior or action.

Accepted Answer

A) True 
 B)False

Question 20

In which case did the U.S. Supreme Court rule that a violation of the Fourteenth Amendment occurs when the government uses a police officer's statement in a criminal trial against that officer?

Accepted Answer

A)  Davis v. City of Dallas 
B)  Garrity v. New Jersey 
C)  Miranda v. Arizona 
D)  City of Canton, Ohio v. Harris 
A)  Davis v. City of Dallas 
B)  Garrity v. New Jersey 
C)  Miranda v. Arizona 
D)  City of Canton, Ohio v. Harris

Employees who are dissatisfied on the job but communicate their feelings about it perform better than do those who are satisfied and do not communicate.

Although some conflicts are negative in nature, ___________ conflicts challenge the status quo and offer constructive alternatives.

Which of the following is not a benefit of mediation?

What is accomplished by healthy conflict? What are the keys to maintaining healthy conflict?

Small issues, if ignored or discounted, can evolve into larger, more difficult challenges that require more effort and output of resources to correct. This is an example of __________.

Complaints require mandatory action.

The most frequent source of conflict is __________.

To discourage false allegations, the process of making a complaint should be difficult and time-consuming.

A person filing a grievance is known as a(n) _________________.

The potential for conflict between officers and the public exists because officers' perception of their duties may differ from that of the public.

The self-incrimination clause of the ___________ Amendment prohibits forcing individuals to provide evidence against themselves in a criminal matter.

Demographic analysis shows 75 percent of all complaints against the police are made by __________.

If a complaint leads to an internal affairs investigation in which criminal behavior by the officer is suspected, __________.

A sustained complaint is a complaint in which __________.

The final step in the grievance chain of command is __________.

_________________ protection is a written notification that an officer is making his or her statement or report in an internal affairs investigation involuntarily.

A ______ is a major problem, whereas a _ is a minor problem.

Roughly one-third of grievances result from some management behavior or action.

In which case did the U.S. Supreme Court rule that a violation of the Fourteenth Amendment occurs when the government uses a police officer's statement in a criminal trial against that officer?

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

Exam 11: Complaints, Grievances and Conflict

Employees who are dissatisfied on the job but communicate their feelings about it perform better than do those who are satisfied and do not communicate.

Although some conflicts are negative in nature, ___________ conflicts challenge the status quo and offer constructive alternatives.

Which of the following is not a benefit of mediation?

What is accomplished by healthy conflict? What are the keys to maintaining healthy conflict?

Small issues, if ignored or discounted, can evolve into larger, more difficult challenges that require more effort and output of resources to correct. This is an example of __________.

Complaints require mandatory action.

The most frequent source of conflict is __________.

To discourage false allegations, the process of making a complaint should be difficult and time-consuming.

A person filing a grievance is known as a(n) _________________.

The potential for conflict between officers and the public exists because officers' perception of their duties may differ from that of the public.

The self-incrimination clause of the ___________ Amendment prohibits forcing individuals to provide evidence against themselves in a criminal matter.

Demographic analysis shows 75 percent of all complaints against the police are made by __________.

If a complaint leads to an internal affairs investigation in which criminal behavior by the officer is suspected, __________.

A sustained complaint is a complaint in which __________.

The final step in the grievance chain of command is __________.

_________________ protection is a written notification that an officer is making his or her statement or report in an internal affairs investigation involuntarily.

A ______________ is a major problem, whereas a _________ is a minor problem.

Roughly one-third of grievances result from some management behavior or action.

In which case did the U.S. Supreme Court rule that a violation of the Fourteenth Amendment occurs when the government uses a police officer's statement in a criminal trial against that officer?

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

A ______ is a major problem, whereas a _ is a minor problem.