Question 1

The Pinch Model illustrates the importance of __________________ in dealing with complaints and the consequences of not doing so effectively.

Accepted Answer

The answer of The Pinch Model illustrates the importance of...

Question 2

A good rule to follow when investigating complaints is to __________.

Accepted Answer

A)  treat all complaints as minor 
B)  delay action in order to prioritize major complaints 
C)  turn all complaints over to the chief of police 
D)  treat all complaints seriously 
A)  treat all complaints as minor 
B)  delay action in order to prioritize major complaints 
C)  turn all complaints over to the chief of police 
D)  treat all complaints seriously

Question 3

Officers are not protected under the Fifth Amendment clause against self-incrimination.

Accepted Answer

A) True 
 B)False

Question 4

An exonerated complaint is one in which __________.

Accepted Answer

A)  the complaint is a truthful description of what actually occurred but there are no legal grounds for disciplinary action 
B)  the complaint is carried to a higher court 
C)  the facts supported the complaint, which was, in fact, illegal 
D)  the complaint was false 
A)  the complaint is a truthful description of what actually occurred but there are no legal grounds for disciplinary action 
B)  the complaint is carried to a higher court 
C)  the facts supported the complaint, which was, in fact, illegal 
D)  the complaint was false

Question 5

The majority of grievances arise from dissatisfaction with physical working conditions and equipment.

Accepted Answer

A) True 
 B)False

Question 6

Mediation is always informal, whereas arbitration is always formal.

Accepted Answer

A) True 
 B)False

Question 7

External conflicts can be with other agencies or with the public.

Accepted Answer

A) True 
 B)False

The Pinch Model illustrates the importance of __________________ in dealing with complaints and the consequences of not doing so effectively.

A good rule to follow when investigating complaints is to __________.

Officers are not protected under the Fifth Amendment clause against self-incrimination.

An exonerated complaint is one in which __________.

The majority of grievances arise from dissatisfaction with physical working conditions and equipment.

Mediation is always informal, whereas arbitration is always formal.

External conflicts can be with other agencies or with the public.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

Exam 11: Complaints, Grievances and Conflict

The Pinch Model illustrates the importance of __________________ in dealing with complaints and the consequences of not doing so effectively.

A good rule to follow when investigating complaints is to __________.

Officers are not protected under the Fifth Amendment clause against self-incrimination.

An exonerated complaint is one in which __________.

The majority of grievances arise from dissatisfaction with physical working conditions and equipment.

Mediation is always informal, whereas arbitration is always formal.

External conflicts can be with other agencies or with the public.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Communication: a Critical Management Skill

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters