Question 1

Which component provides audio support in Avaya Aura Call Center Elite?

Accepted Answer

A)  System Manager 
B)  Communication Manager 
C)  Avaya Aura Media Server 
D)  S8300 Server Blade 
A)  System Manager 
B)  Communication Manager 
C)  Avaya Aura Media Server 
D)  S8300 Server Blade

Question 2

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this?

Accepted Answer

A)  list trace vdn 
B)  list trace trunk 
C)  monitor bcms hunt group 
D)  monitor bcms trunk 
A)  list trace vdn 
B)  list trace trunk 
C)  monitor bcms hunt group 
D)  monitor bcms trunk

Question 3

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

Accepted Answer

A)  Create forced announcements. 
B)  Set the queue field to Yes. 
C)  Use Analog announcements only. 
D)  Use external announcements. 
A)  Create forced announcements. 
B)  Set the queue field to Yes. 
C)  Use Analog announcements only. 
D)  Use external announcements.

Question 4

What is an abbreviated dialing list that is defined for the entire organization?

Accepted Answer

A)  Entire 
B)  Personal 
C)  System 
D)  Group 
A)  Entire 
B)  Personal 
C)  System 
D)  Group

Question 5

A supervisor wants their agents to automatically log out at a specific time. Which two administration forms are used to configure this functionality? (Choose two.)

Accepted Answer

A)  Station Form 
B)  Agent LoginID Form 
C)  Hunt Group Form 
D)  Feature-Related System-Parameters Form 
A)  Station Form 
B)  Agent LoginID Form 
C)  Hunt Group Form 
D)  Feature-Related System-Parameters Form

Question 6

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Accepted Answer

A)  It enables recorded announcements to be played to incoming calls. 
B)  It provides options for selecting among available agents with the same skill. 
C)  It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service. 
D)  It provides basic reporting on Vectors, Agents, and Trunk Groups. 
E)  It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need. 
A)  It enables recorded announcements to be played to incoming calls. 
B)  It provides options for selecting among available agents with the same skill. 
C)  It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service. 
D)  It provides basic reporting on Vectors, Agents, and Trunk Groups. 
E)  It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.

Question 7

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

Accepted Answer

A)  5 
B)  1 
C)  2 
D)  3 
E)  7 
A)  5 
B)  1 
C)  2 
D)  3 
E)  7

Question 8

Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

Accepted Answer

A)  9432 
B)  876549432 
C)  3876 
D)  87654 
A)  9432 
B)  876549432 
C)  3876 
D)  87654

Question 9

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Accepted Answer

A)  Service Level Maximizer (SLM) can be used as an agent-based call distribution type. 
B)  Service Level Maximizer (SLM) can be used as a skills-based call distribution type. 
C)  Call Management System (CMS) or IQ must be used as the reporting tool. 
D)  It is possible to use Vector Directory Number (VDN) skill preferences. 
E)  It includes Expert Agent Selection (EAS) and Business Advocate (B
A) . 
A)  Service Level Maximizer (SLM) can be used as an agent-based call distribution type. 
B)  Service Level Maximizer (SLM) can be used as a skills-based call distribution type. 
C)  Call Management System (CMS) or IQ must be used as the reporting tool. 
D)  It is possible to use Vector Directory Number (VDN) skill preferences. 
E)  It includes Expert Agent Selection (EAS) and Business Advocate (B
A) .

Question 10

Which property of the SET command makes the command unique when dealing with variables?

Accepted Answer

A)  The SET command reassigns variables to new values during the process of a vector. 
B)  The SET command allows variables to be manipulated using arithmetic and string operators. 
C)  The SET command allows a group of variables to follow a specific pattern. 
D)  The SET command allows you to place calls in a particular queue. 
A)  The SET command reassigns variables to new values during the process of a vector. 
B)  The SET command allows variables to be manipulated using arithmetic and string operators. 
C)  The SET command allows a group of variables to follow a specific pattern. 
D)  The SET command allows you to place calls in a particular queue.

Question 11

Which two vector variable types are strictly global in scope? (Choose two.)

Accepted Answer

A)  value 
B)  ani 
C)  collect 
D)  dow 
E)  stepcnt 
A)  value 
B)  ani 
C)  collect 
D)  dow 
E)  stepcnt

Question 12

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Accepted Answer

A)  Automatic Number Identification (ANI) 
B)  Basic Call Management System (BCMS) 
C)  VuStats 
D)  Service Level Maximizer (SLM) 
A)  Automatic Number Identification (ANI) 
B)  Basic Call Management System (BCMS) 
C)  VuStats 
D)  Service Level Maximizer (SLM)

Question 13

Which scope is defined by the time-of-day (TOD) variable?

Accepted Answer

A)  Collect Scope Variable 
B)  Global Scope Variable 
C)  Local Scope Variable 
D)  Persistent Scope Variable 
A)  Collect Scope Variable 
B)  Global Scope Variable 
C)  Local Scope Variable 
D)  Persistent Scope Variable

Question 14

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

Accepted Answer

A)  MOD10 
B)  ADD 
C)  CATR 
D)  SEL 
A)  MOD10 
B)  ADD 
C)  CATR 
D)  SEL

Question 15

Which option describes a feature access code?

Accepted Answer

A)  any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning 
B)  any group of 1 to 6 digits 
C)  any group of 1 to 4 digits where an *(asterisk) can appear anywhere 
D)  any group of digits and asterisks (*) or pound signs (#) 
A)  any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning 
B)  any group of 1 to 6 digits 
C)  any group of 1 to 4 digits where an *(asterisk) can appear anywhere 
D)  any group of digits and asterisks (*) or pound signs (#)

Question 16

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Accepted Answer

A)  Vector Routing Table 
B)  Business Schedule Table 
C)  Service Hours Table 
D)  Policy Routing Table 
A)  Vector Routing Table 
B)  Business Schedule Table 
C)  Service Hours Table 
D)  Policy Routing Table

Question 17

Refer to the exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

Accepted Answer

A)  The call will be routed to 2048. 
B)  The call will queue to skill 1. 
C)  The call will be disconnected. 
D)  The call will be routed to 2049. 
A)  The call will be routed to 2048. 
B)  The call will queue to skill 1. 
C)  The call will be disconnected. 
D)  The call will be routed to 2049.

Question 18

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

Accepted Answer

A)  BCMS has all the functions Call Management System (CMS) supports but with less capacity. 
B)  BCMS generates Split Reports and not Skills Reports. 
C)  BCMS does not support all Call Center Elite features. 
D)  BCMS is only offered for customers with a Basic Call Center package. 
A)  BCMS has all the functions Call Management System (CMS) supports but with less capacity. 
B)  BCMS generates Split Reports and not Skills Reports. 
C)  BCMS does not support all Call Center Elite features. 
D)  BCMS is only offered for customers with a Basic Call Center package.

Question 19

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

Accepted Answer

A)  System Parameters Customer-Options 
B)  Class of Restriction 
C)  VuStats Display 
D)  Feature-Related System Parameters 
E)  Class of Service 
A)  System Parameters Customer-Options 
B)  Class of Restriction 
C)  VuStats Display 
D)  Feature-Related System Parameters 
E)  Class of Service

Question 20

Which Expert Agent Selection (EAS), when is an agent-loginID associated with a specific extension?

Accepted Answer

A)  When the station has Auto Answer enabled 
B)  When the telephone extension is configured on the station form 
C)  When the agent's login ID is administered in the switch 
D)  When the agent logs in at that extension 
A)  When the station has Auto Answer enabled 
B)  When the telephone extension is configured on the station form 
C)  When the agent's login ID is administered in the switch 
D)  When the agent logs in at that extension

Which component provides audio support in Avaya Aura Call Center Elite?

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this?

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

What is an abbreviated dialing list that is defined for the entire organization?

A supervisor wants their agents to automatically log out at a specific time. Which two administration forms are used to configure this functionality? (Choose two.)

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Which property of the SET command makes the command unique when dealing with variables?

Which two vector variable types are strictly global in scope? (Choose two.)

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Which scope is defined by the time-of-day (TOD) variable?

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

Which option describes a feature access code?

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Refer to the exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

Which Expert Agent Selection (EAS), when is an agent-loginID associated with a specific extension?

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Exam 6: Avaya Aura Core Components Support Exam

Which component provides audio support in Avaya Aura Call Center Elite?

You need to troubleshoot your Best Services Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this?

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

What is an abbreviated dialing list that is defined for the entire organization?

A supervisor wants their agents to automatically log out at a specific time. Which two administration forms are used to configure this functionality? (Choose two.)

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

Refer to the exhibit. Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Which property of the SET command makes the command unique when dealing with variables?

Which two vector variable types are strictly global in scope? (Choose two.)

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Which scope is defined by the time-of-day (TOD) variable?

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

Which option describes a feature access code?

Which vector object can replace the Time of Day (TOD) global Vector Variable?

Refer to the exhibit. Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

Which Expert Agent Selection (EAS), when is an agent-loginID associated with a specific extension?

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Avaya Aura Contact Center Implementation Exam

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Avaya Aura Call Center Elite Implementation Exam

Avaya Aura Call Center Elite Support

Avaya Converged Platform Integration

Avaya Converged Platform Support

Avaya IP Office Platform Basic Integration and Configuration

Avaya IP Office Platform Configuration and Maintenance Exam

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