Exam 6: Avaya Aura Core Components Support Exam

Refer to the exhibit. A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps where implemented, those customers are queuing to the incorrect group of agents. What would be the reason for this?

A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received. Which feature would you suggest when the call center offers a survey to the people who have called?

To improve call handling and agent productivity, you set up a vector using Look Ahead Interflow to check if the remote site can accept a call, and has an agent available. You only want to interflow calls that are at the top two positions of the queue. Which command would be entered in the vector to accomplish this?

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Which three features on the Vector Directory Number (VDN) form are only Call Center Elite feature related? (Choose three.)

Refer to the exhibit. You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver. What would cause calls to interflow to Denver?

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Which component handles the features of Avaya Aura Call Center Elite?

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?