Question 1

Describe the key elements of an effective change management program.

Accepted Answer

An effective change management program includes several key elements that are essential for successfully implementing and sustaining change within an organization. These elements include:

1. Clear communication: Effective change management programs prioritize clear and transparent communication with all stakeholders. This includes explaining the reasons for the change, the expected outcomes, and how it will impact individuals and teams within the organization.

2. Strong leadership: Change management requires strong and visible leadership to guide the process, set the tone for the change, and inspire others to embrace it. Leaders should be actively involved in the change process and demonstrate their commitment to its success.

3. Employee involvement: Involving employees in the change process is crucial for gaining their buy-in and support. This can be achieved through regular feedback sessions, involving employees in decision-making, and providing opportunities for them to contribute to the change effort.

4. Training and support: Change management programs should include training and support for employees to help them adapt to new processes, technologies, or ways of working. This can help reduce resistance to change and ensure that employees feel equipped to succeed in the new environment.

5. Flexibility and adaptability: Change management programs should be flexible and adaptable to accommodate unforeseen challenges or obstacles that may arise during the change process. This may require adjusting timelines, strategies, or approaches as needed.

6. Measurement and feedback: It's important to establish clear metrics for measuring the success of the change management program and regularly gather feedback from employees and stakeholders. This information can help identify areas for improvement and ensure that the change is having the desired impact.

By incorporating these key elements into a change management program, organizations can increase the likelihood of successful change implementation and create a culture that is more adaptable and resilient in the face of future changes.

Question 2

Which of the following is not one of the five activities of change management?

Accepted Answer

A)  motivating change 
B)  creating a vision 
C)  developing political support 
D)  diagnosis 
E)  managing the transition 
A)  motivating change 
B)  creating a vision 
C)  developing political support 
D)  diagnosis 
E)  managing the transition D

Question 3

People resist change because:

Accepted Answer

A)  they can't see the benefits 
B)  they don't see the need 
C)  they don't expect success 
D)  A and B 
E)  all of the above 
A)  they can't see the benefits 
B)  they don't see the need 
C)  they don't expect success 
D)  A and B 
E)  all of the above E

Question 4

To sustain momentum a change agent must:

Accepted Answer

A)  provide resources for change 
B)  builds support systems 
C)  develop new competencies and skills in the organization 
D)  reinforce new behaviors 
E)  all of the above 
A)  provide resources for change 
B)  builds support systems 
C)  develop new competencies and skills in the organization 
D)  reinforce new behaviors 
E)  all of the above

Question 5

Activity planning and commitment planning are key activities in

Accepted Answer

A)  managing a transition 
B)  creating a vision 
C)  entry and contracting 
D)  diagnosis 
A)  managing a transition 
B)  creating a vision 
C)  entry and contracting 
D)  diagnosis

Question 6

The vision process involves:

Accepted Answer

A)  describing the organization's core ideology 
B)  looking at desired performance and human outcomes 
C)  a vivid description of the future state 
D)  A and B 
E)  all of the above 
A)  describing the organization's core ideology 
B)  looking at desired performance and human outcomes 
C)  a vivid description of the future state 
D)  A and B 
E)  all of the above

Question 7

OD consultants can use power constructively in organizations.

Accepted Answer

A) True 
 B)False

Question 8

Individual motivation and commitment are relatively unimportant when managing change.

Accepted Answer

A) True 
 B)False

Question 9

Activity planning involves:

Accepted Answer

A)  making a road map of key activities 
B)  identifying key people 
C)  creating special structures 
D)  creating new change strategies 
E)  all of the above 
A)  making a road map of key activities 
B)  identifying key people 
C)  creating special structures 
D)  creating new change strategies 
E)  all of the above

Question 10

Understanding how people experience change requires the change agent to have great capacity for empathy and support.

Accepted Answer

A) True 
 B)False

Question 11

Research supports that leaders accelerate transitions with which of the following practices?

Accepted Answer

A)  support continuous discussion of the organization change among members 
B)  create shared meaning 
C)  help individuals understand how each person fits into the change 
D)  allow organizational units in the lower organization levels to be responsible for implementing change 
E)  All of the above 
A)  support continuous discussion of the organization change among members 
B)  create shared meaning 
C)  help individuals understand how each person fits into the change 
D)  allow organizational units in the lower organization levels to be responsible for implementing change 
E)  All of the above

Question 12

Why do most change efforts fail?

Accepted Answer

Most change efforts fail due to a combin

Question 13

Which of the following is a source of power?

Accepted Answer

A)  formal position 
B)  knowledge 
C)  personality 
D)  A and C 
E)  A, B, and C 
A)  formal position 
B)  knowledge 
C)  personality 
D)  A and C 
E)  A, B, and C

Question 14

If you were developing a change program, how would you create readiness for change?

Accepted Answer

Creating readiness for change is a cruci

Question 15

Which of the following is not considered a strategy for dealing with resistance to change?

Accepted Answer

A)  make change information available and salient 
B)  include members directly in planning and implementing change 
C)  practice active listening 
D)  avoid conflict 
A)  make change information available and salient 
B)  include members directly in planning and implementing change 
C)  practice active listening 
D)  avoid conflict

Question 16

A vision is driven by people's values and preferences.

Accepted Answer

A) True 
 B)False

Question 17

The organization's identity can best be described as _________________.

Accepted Answer

A)  its core values and purpose 
B)  beliefs that have been relatively stable over time 
C)  a strategic guideline 
D)  A and B 
A)  its core values and purpose 
B)  beliefs that have been relatively stable over time 
C)  a strategic guideline 
D)  A and B

Question 18

What political activities might be engaged in to successfully implement change?

Accepted Answer

There are several political activities t

Question 19

Developing political support ___________.

Accepted Answer

A)  is the same as addressing power issues 
B)  is unrelated to the goals of the change 
C)  involves identifying key stakeholders 
D)  A and C 
E)  all of the above 
A)  is the same as addressing power issues 
B)  is unrelated to the goals of the change 
C)  involves identifying key stakeholders 
D)  A and C 
E)  all of the above

Question 20

Which power strategy is most closely aligned with OD's traditional humanistic values?

Accepted Answer

A)  playing it straight 
B)  avoiding confrontation 
C)  using social networks 
D)  going around the formal system 
E)  none of the above 
A)  playing it straight 
B)  avoiding confrontation 
C)  using social networks 
D)  going around the formal system 
E)  none of the above

Exam 10: Leading and Managing Change

Describe the key elements of an effective change management program.

Which of the following is not one of the five activities of change management?

People resist change because:

To sustain momentum a change agent must:

Activity planning and commitment planning are key activities in

The vision process involves:

OD consultants can use power constructively in organizations.

Individual motivation and commitment are relatively unimportant when managing change.

Activity planning involves:

Understanding how people experience change requires the change agent to have great capacity for empathy and support.

Research supports that leaders accelerate transitions with which of the following practices?

Why do most change efforts fail?

Which of the following is a source of power?

If you were developing a change program, how would you create readiness for change?

Which of the following is not considered a strategy for dealing with resistance to change?

A vision is driven by people's values and preferences.

The organization's identity can best be described as _________________.

What political activities might be engaged in to successfully implement change?

Developing political support ___________.

Which power strategy is most closely aligned with OD's traditional humanistic values?

General Introduction to Organization Development

The Nature of Planned Change

The Organization Development Practitioner

Entering and Contracting

Diagnosing Organizations

Multiple Choice Questions

Collecting and Analyzing Diagnostic Information

Feeding Back Diagnostic Information

Designing Interventions

Evaluating and Institutionalizing Organizational Development Interventions

Interpersonal and Group Process Approaches

Organization Process Approaches

Restructuring Organizations

Employee Involvement

Multiple Choice Questions

Performance Management

Developing Talent

Managing Workforce Diversity and Wellness

Transformational Change

Continuous Change

Transorganizational Change

Organization Development in Global Settings

Organization in Nonindustrial Settings: Health Care, School Systems, the Public Sector, and Family-Owned Businesses

Future Directions in Organization Development

Filters