Question 1

Which of the following is a key step in the downsizing intervention?

Accepted Answer

A)  working without a clear strategy 
B)  announcing the layoffs early in the process 
C)  addressing the needs of survivors and those who leave 
D)  clarifying the strategy after the layoffs 
A)  working without a clear strategy 
B)  announcing the layoffs early in the process 
C)  addressing the needs of survivors and those who leave 
D)  clarifying the strategy after the layoffs C

Question 2

Customer centric organizations work best under which of the following conditions?

Accepted Answer

A)  stable and predictable markets 
B)  uncertain and complex markets 
C)  larger, mature organizations 
D) .. A and C 
E)  B and C 
A)  stable and predictable markets 
B)  uncertain and complex markets 
C)  larger, mature organizations 
D) .. A and C 
E)  B and C E

Question 3

Process structures eliminate ______________ and _____________:

Accepted Answer

A)  process stagnation/autonomy 
B)  hierarchical/departmental boundaries 
C)  technology/help work design 
D)  process stagnation/help job satisfaction 
E)  none of the above 
A)  process stagnation/autonomy 
B)  hierarchical/departmental boundaries 
C)  technology/help work design 
D)  process stagnation/help job satisfaction 
E)  none of the above B

Question 4

Two organization structures that are more integrative and flexible are

Accepted Answer

A)  process-based and functional 
B)  self-contained and functional 
C)  network-based and process-based 
D)  A and C 
E)  none of the above 
A)  process-based and functional 
B)  self-contained and functional 
C)  network-based and process-based 
D)  A and C 
E)  none of the above

Question 5

Network structures typically have the following characteristics

Accepted Answer

A)  vertical disaggregation 
B)  brokers 
C)  coordinating mechanisms 
D)  A, B, and C 
E)  none of the above 
A)  vertical disaggregation 
B)  brokers 
C)  coordinating mechanisms 
D)  A, B, and C 
E)  none of the above

Question 6

Downsizing is generally a response to at least two major conditions: organization decline due to implementation of a new structure or opposition to growth and expansion issues.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not one of the four basic network-based structures?

Accepted Answer

A)  internal market network 
B)  opportunity network 
C)  strategic market network 
D)  aftermarket network 
E)  vertical market network 
A)  internal market network 
B)  opportunity network 
C)  strategic market network 
D)  aftermarket network 
E)  vertical market network

Question 8

The primary goal of any team in a process-based structure is quality of work life.

Accepted Answer

A) True 
 B)False

Question 9

Which is not a characteristic of a process-based structure?

Accepted Answer

A)  management defines performance metric standards 
B)  structures organized around 3-5 key processes that define the work of the organization 
C)  work is simplified by removing non-essential tasks and reducing layers of management 
D)  teams are fundamental 
A)  management defines performance metric standards 
B)  structures organized around 3-5 key processes that define the work of the organization 
C)  work is simplified by removing non-essential tasks and reducing layers of management 
D)  teams are fundamental

Question 10

Reengineering begins with __________ and ____________of an organization's context and objectives:

Accepted Answer

A)  strategic planning/implementation 
B)  process planning/implementation 
C)  clarification/assessment 
D)  all of the above 
E)  none of the above 
A)  strategic planning/implementation 
B)  process planning/implementation 
C)  clarification/assessment 
D)  all of the above 
E)  none of the above

Question 11

The customer centric organization enables an organization to _______________.

Accepted Answer

A)  respond quickly to changing customer preferences 
B)  develop a clear cut marketing strategy 
C)  operate without reliance on lateral relationships 
D)  B and C 
E)  None of the above 
A)  respond quickly to changing customer preferences 
B)  develop a clear cut marketing strategy 
C)  operate without reliance on lateral relationships 
D)  B and C 
E)  None of the above

Question 12

Global competition, rapid technological and environmental changes are forcing organizations to become more hierarchical and immutable.

Accepted Answer

A) True 
 B)False

Question 13

Process-based structures generally appear in small to medium sized organizations having several products or projects.

Accepted Answer

A) True 
 B)False

Question 14

It is possible to have the self-contained unit and matrix organization structure in the same organization at the same time.

Accepted Answer

A) True 
 B)False

Question 15

Compare the two primary technostructural interventions (downsizing and reengineering) discussed in this chapter and note their general differences and similarities.

Accepted Answer

The primary differences between downsizi

Question 16

The matrix structure is the best and most flexible organization structure.

Accepted Answer

A) True 
 B)False

Question 17

Diagnostic guidelines are extremely important for determining the appropriate structure for a particular organization.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the difference between process-based and network-based structures.

Accepted Answer

Process-based and network-based structur

Question 19

Which requirements are necessary for the success of a matrix structure?

Accepted Answer

A)  dual focus, high information processing capacity, low intra-organizational conflict 
B)  shared scarce resources, dual focus, and high information processing capacity 
C)  dual focus, low intra-organizational conflict, shared scarce resources 
D)  shared scarce resources, dual focus, and low intra-organizational conflict 
E)  all of the above 
A)  dual focus, high information processing capacity, low intra-organizational conflict 
B)  shared scarce resources, dual focus, and high information processing capacity 
C)  dual focus, low intra-organizational conflict, shared scarce resources 
D)  shared scarce resources, dual focus, and low intra-organizational conflict 
E)  all of the above

Question 20

Network forms of organizations are quite efficient but not very flexible and adaptive.

Accepted Answer

A) True 
 B)False

Exam 14: Restructuring Organizations

Which of the following is a key step in the downsizing intervention?

Customer centric organizations work best under which of the following conditions?

Process structures eliminate ______________ and _____________:

Two organization structures that are more integrative and flexible are

Network structures typically have the following characteristics

Downsizing is generally a response to at least two major conditions: organization decline due to implementation of a new structure or opposition to growth and expansion issues.

Which of the following is not one of the four basic network-based structures?

The primary goal of any team in a process-based structure is quality of work life.

Which is not a characteristic of a process-based structure?

Reengineering begins with __________ and ____________of an organization's context and objectives:

The customer centric organization enables an organization to _______________.

Global competition, rapid technological and environmental changes are forcing organizations to become more hierarchical and immutable.

Process-based structures generally appear in small to medium sized organizations having several products or projects.

It is possible to have the self-contained unit and matrix organization structure in the same organization at the same time.

Compare the two primary technostructural interventions (downsizing and reengineering) discussed in this chapter and note their general differences and similarities.

The matrix structure is the best and most flexible organization structure.

Diagnostic guidelines are extremely important for determining the appropriate structure for a particular organization.

Discuss the difference between process-based and network-based structures.

Which requirements are necessary for the success of a matrix structure?

Network forms of organizations are quite efficient but not very flexible and adaptive.

General Introduction to Organization Development

The Nature of Planned Change

The Organization Development Practitioner

Entering and Contracting

Diagnosing Organizations

Multiple Choice Questions

Collecting and Analyzing Diagnostic Information

Feeding Back Diagnostic Information

Designing Interventions

Leading and Managing Change

Evaluating and Institutionalizing Organizational Development Interventions

Interpersonal and Group Process Approaches

Organization Process Approaches

Employee Involvement

Multiple Choice Questions

Performance Management

Developing Talent

Managing Workforce Diversity and Wellness

Transformational Change

Continuous Change

Transorganizational Change

Organization Development in Global Settings

Organization in Nonindustrial Settings: Health Care, School Systems, the Public Sector, and Family-Owned Businesses

Future Directions in Organization Development

Filters

Process structures eliminate __ and _:

Reengineering begins with and __of an organization's context and objectives: