Exam 11: Evaluating and Institutionalizing Organizational Development Interventions

OD consultants should attempt to measure such outcomes as

Which data collection method accurately measures all the variables important to OD?

Which is not an intervention characteristic that affects institutionalization?

Assessment intended to discover intervention outcomes is called implementation feedback.

Testing the internal consistency of the questions in a survey is a measure of its

When should you identify the measurement variables to be used for evaluation and feedback?

Socialization is the most important institutionalization process.

Understanding how an intervention is progressing is an example of __________ feedback.

What are the two kinds of feedback involved in evaluation and what do they tell us?

Job enrichment calls for adding discretion, variety, and meaningful feedback to people's jobs.

Evaluating OD interventions always involves measuring their impact on employee satisfaction, productivity, and the bottom line.

External validity is irrelevant without internal validity.

Typically, OD interventions offer specific prescriptions to change interpersonal behaviors and ways of thinking about organizations.

Evaluation in OD provides information to

What is/are the most important activity (ies) for providing useful implementation and evaluation feedback?

Reliability refers to whether a particular measure actually measures what it is supposed to measure.

In most cases, the chosen intervention provides only general guidelines for organizational change.

Define institutionalization and discuss specific institutionalization processes.

Standardized surveys are reliable, valid and provide accurate information on specific situations occurring in organizations.

What are the issues involved in measurement?