Exam 3: Conflict, Culture, and Relationships

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At their best,PRIVATE communicators are aware of what they want and are willing to express their needs and wants--there is never any doubt about where you stand with them.

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False

Which style communicator solves conflict by smoothing over it?

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C

Explain the neurotic dominant manager.Give an example to illustrate your answer.

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The neurotic dominant manager is someone who exhibits controlling and aggressive behavior due to underlying insecurities and anxieties. They may micromanage their employees, be overly critical, and have difficulty trusting others to do their jobs effectively. This type of manager often feels the need to assert their authority in order to feel secure and in control.

An example of a neurotic dominant manager could be someone who constantly checks in on their employees, questions their every decision, and is quick to criticize any perceived mistakes. They may also have difficulty delegating tasks and may feel the need to be involved in every aspect of their team's work. This behavior can create a tense and stressful work environment, as employees may feel stifled and undervalued.

Overall, the neurotic dominant manager's behavior can hinder productivity and morale within the team, as their need for control and their insecurities can overshadow their ability to effectively lead and support their employees.

Briefly discuss the two types of conflict teams experience.

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Your company has transferred an employee from Japan into your office,and you have been assigned the responsibility of helping her adjust to our culture.In the course of one of your discussions,she asks you about self-disclosure and conflict customs in America.Discuss the tips you could give her for using perceived appropriate self-disclosure and conflict in our culture.

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Which style communicators rarely,if ever,communicate their expectations to others?

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A HIGH LEVEL of disclosure is recommended for building and maintaining long-term interpersonal relationships.

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Give three characteristics of dominant communicators at their "best," and three characteristics at their "worst."

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AVOIDING (WITHDRAWAL)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.

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At their best,SOCIABLE communicators are well-liked and fun to be around and to work with.

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Quality employee-boss relationships

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Compromise and arbitration are often seen in a LOSE-LOSE outcome.

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Suppose you are the leader of a task force.Suppose further that all your efforts to get the group to reach a decision using the problem-solving method of handling conflict has failed; the group is at a stalemate.You are considering yielding to compromise.According to your text,there is one more procedure you can try before attempting a compromise.What is this procedure? Explain and give an example to clarify your answer.

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Which style manager believes a good manager's main duty is to keep a "happy office"?

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Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?

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When our expectations of others are not fulfilled,we often react with suspicion and withdrawal of our TRUST.

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Discuss the reciprocal quality of interpersonal relationships and its potential effect on an organization.Include examples to illustrate your answer.

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Which employee rarely takes part in office discussions?

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What are some suggestions for improving your chances of successfully communicating with the private manager or the private employee?

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In his resignation letter to Goldman Sachs,Greg Smith stated that CULTURE was always a vital part of the firm's success.

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