Question 1

Most PERSONAL barriers to listening,such as a hearing disability,are beyond our control.

Accepted Answer

A) True 
 B)False  False

Question 2

What is "semantic" barriers to effective listening? Give an example to illustrate your answer.

Accepted Answer

Semantic barriers to effective listening refer to obstacles that arise from differences in language, meaning, and understanding. These barriers occur when the listener and the speaker have different interpretations of words, phrases, or concepts, leading to miscommunication and misunderstanding.

For example, if a speaker uses technical jargon or industry-specific terminology that the listener is not familiar with, it can create a semantic barrier to effective listening. The listener may struggle to comprehend the message fully, leading to a breakdown in communication. Similarly, cultural differences in language and meaning can also create semantic barriers, as certain words or phrases may have different connotations or interpretations in different cultures.

Overall, semantic barriers can hinder effective listening by causing confusion, misinterpretation, and a lack of clarity in communication. It is important for both speakers and listeners to be mindful of potential semantic barriers and strive to bridge any gaps in language and understanding to ensure effective communication.

Question 3

Which of the following is a suggestion for improving your relationship with your coworkers?

Accepted Answer

A)  Limit your use of humor. 
B)  Develop the expertise your co-workers value. 
C)  Do not be too specific in explaining ideas. 
D)  Learn to tolerate ambiguity. 
A)  Limit your use of humor. 
B)  Develop the expertise your co-workers value. 
C)  Do not be too specific in explaining ideas. 
D)  Learn to tolerate ambiguity. D

Question 4

Considering gender differences in the workplace,research finds that

Accepted Answer

A)  women listeners typically view communication a competitive tool. 
B)  women tend to interrupt more often. 
C)  women are better at interpreting nonverbal cues used by others. 
D)  women are more likely to ask questions. 
A)  women listeners typically view communication a competitive tool. 
B)  women tend to interrupt more often. 
C)  women are better at interpreting nonverbal cues used by others. 
D)  women are more likely to ask questions.

Question 5

A manager from a Fortune 500 company was listening to a guest speaker at the company's annual retreat.The manager found himself missing some of the key points due to the accent the speaker had.Which of the following poor listening habits was the manager guilty of?

Accepted Answer

A)  Pretending to listen 
B)  Listening only for facts 
C)  Criticizing the speaker's delivery 
D)  Calling the topic boring 
A)  Pretending to listen 
B)  Listening only for facts 
C)  Criticizing the speaker's delivery 
D)  Calling the topic boring

Question 6

List and briefly discuss at least three signs of poor listening.

Accepted Answer

1. Lack of eye contact: One sign of poor

Question 7

One new manager felt so overwhelmed with responsibilities that he seldom took the time to confer with his employees.One day he discovered that his employees were going to his boss with various suggestions and complaints instead of to him.According to your text,this would most likely be a sign of

Accepted Answer

A)  disrespect. 
B)  short circuiting. 
C)  poor listening. 
D)  literal processing. 
A)  disrespect. 
B)  short circuiting. 
C)  poor listening. 
D)  literal processing.

Question 8

Why is it important to know the similarities and differences in the way men and women communicate? Compare and contrast the gender behaviors according to the research presented.

Accepted Answer

It is important to know the similarities

Question 9

Effective listening

Accepted Answer

A)  requires very little effort for success. 
B)  is something we were born knowing. 
C)  is easier for men than for women. 
D)  enable better decisions in emergency situations. 
A)  requires very little effort for success. 
B)  is something we were born knowing. 
C)  is easier for men than for women. 
D)  enable better decisions in emergency situations.

Question 10

Several studies have shown that androgynous listeners are more successful at work and home than typical gender characteristic listeners.

Accepted Answer

A) True 
 B)False

Question 11

Briefly discuss the importance of listening to customers in order to have a well-run company.

Accepted Answer

Listening to customers is crucial for th

Question 12

What are the differences between low context and high context cultures and why was this concept included in the global listening tips?

Accepted Answer

Low context cultures and high context cu

Question 13

By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:

Accepted Answer

A)  Develop the expertise your boss values. 
B)  Know how to praise appropriately. 
C)  Be quick to give advice. 
D)  Don't criticize your boss. 
A)  Develop the expertise your boss values. 
B)  Know how to praise appropriately. 
C)  Be quick to give advice. 
D)  Don't criticize your boss.

Question 14

Studies show that medical patients feel more satisfied if their doctors and nurses LISTEN to them.

Accepted Answer

A) True 
 B)False

Question 15

Virtual team members need to be aware of global listening tips such as

Accepted Answer

A)  avoid humor because it doesn't translate well. 
B)  avoid making personal inquiries and including personal data. 
C)  understand the differences between high and low context cultures. 
D)  concentrate more on persuasion than on gathering and sharing information. 
A)  avoid humor because it doesn't translate well. 
B)  avoid making personal inquiries and including personal data. 
C)  understand the differences between high and low context cultures. 
D)  concentrate more on persuasion than on gathering and sharing information.

Question 16

One day the boss gives you detailed instructions on a new assignment.Later you realize you missed part of the information when the secretary interrupted with a question.Which of the following barriers to listening was the problem?

Accepted Answer

A)  personal 
B)  psychological 
C)  semantic 
D)  physical 
A)  personal 
B)  psychological 
C)  semantic 
D)  physical

Question 17

As a manager,if you find that you are always "putting out fires," then YOUR EMPLOYEES are not listening well enough.

Accepted Answer

A) True 
 B)False

Question 18

Discuss the evaluating stage of listeninig,focusing on judgements listeners make in this staet and personal factors that might affect their judgements.

Accepted Answer

The evaluating stage of listening is whe

Question 19

The person who has trouble listening to someone much older or younger has a SEMANTIC barrier to overcome.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are causes of poor listening except:

Accepted Answer

A)  personal barriers. 
B)  gender barriers. 
C)  semantic barriers. 
D)  nonverbal barriers. 
A)  personal barriers. 
B)  gender barriers. 
C)  semantic barriers. 
D)  nonverbal barriers.

Most PERSONAL barriers to listening,such as a hearing disability,are beyond our control.

What is "semantic" barriers to effective listening? Give an example to illustrate your answer.

Which of the following is a suggestion for improving your relationship with your coworkers?

Considering gender differences in the workplace,research finds that

A manager from a Fortune 500 company was listening to a guest speaker at the company's annual retreat.The manager found himself missing some of the key points due to the accent the speaker had.Which of the following poor listening habits was the manager guilty of?

List and briefly discuss at least three signs of poor listening.

One new manager felt so overwhelmed with responsibilities that he seldom took the time to confer with his employees.One day he discovered that his employees were going to his boss with various suggestions and complaints instead of to him.According to your text,this would most likely be a sign of

Why is it important to know the similarities and differences in the way men and women communicate? Compare and contrast the gender behaviors according to the research presented.

Effective listening

Several studies have shown that androgynous listeners are more successful at work and home than typical gender characteristic listeners.

Briefly discuss the importance of listening to customers in order to have a well-run company.

What are the differences between low context and high context cultures and why was this concept included in the global listening tips?

By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:

Studies show that medical patients feel more satisfied if their doctors and nurses LISTEN to them.

Virtual team members need to be aware of global listening tips such as

One day the boss gives you detailed instructions on a new assignment.Later you realize you missed part of the information when the secretary interrupted with a question.Which of the following barriers to listening was the problem?

As a manager,if you find that you are always "putting out fires," then YOUR EMPLOYEES are not listening well enough.

Discuss the evaluating stage of listeninig,focusing on judgements listeners make in this staet and personal factors that might affect their judgements.

The person who has trouble listening to someone much older or younger has a SEMANTIC barrier to overcome.

All of the following are causes of poor listening except:

The Communication Process

Communication in the Workplace

Conflict, Culture, and Relationships

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters

Exam 4: Effective Listening

Most PERSONAL barriers to listening,such as a hearing disability,are beyond our control.

What is "semantic" barriers to effective listening? Give an example to illustrate your answer.

Which of the following is a suggestion for improving your relationship with your coworkers?

Considering gender differences in the workplace,research finds that

A manager from a Fortune 500 company was listening to a guest speaker at the company's annual retreat.The manager found himself missing some of the key points due to the accent the speaker had.Which of the following poor listening habits was the manager guilty of?

List and briefly discuss at least three signs of poor listening.

One new manager felt so overwhelmed with responsibilities that he seldom took the time to confer with his employees.One day he discovered that his employees were going to his boss with various suggestions and complaints instead of to him.According to your text,this would most likely be a sign of

Why is it important to know the similarities and differences in the way men and women communicate? Compare and contrast the gender behaviors according to the research presented.

Effective listening

Several studies have shown that androgynous listeners are more successful at work and home than typical gender characteristic listeners.

Briefly discuss the importance of listening to customers in order to have a well-run company.

What are the differences between low context and high context cultures and why was this concept included in the global listening tips?

By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:

Studies show that medical patients feel more satisfied if their doctors and nurses LISTEN to them.

Virtual team members need to be aware of global listening tips such as

One day the boss gives you detailed instructions on a new assignment.Later you realize you missed part of the information when the secretary interrupted with a question.Which of the following barriers to listening was the problem?

As a manager,if you find that you are always "putting out fires," then YOUR EMPLOYEES are not listening well enough.

Discuss the evaluating stage of listeninig,focusing on judgements listeners make in this staet and personal factors that might affect their judgements.

The person who has trouble listening to someone much older or younger has a SEMANTIC barrier to overcome.

All of the following are causes of poor listening except:

The Communication Process

Communication in the Workplace

Conflict, Culture, and Relationships

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters